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Chena Hot Springs Resort

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Chena Hot Springs Resort

Exterior
Aerial view
Aromatherapy, hot stone massages, deep-tissue massages, Swedish massages
Exterior
Forget-me-not Cabin (No Bathroom) | Free WiFi, bed sheets

Reviews

7.4 out of 10

Good

Popular amenities

  • Spa
  • Bar
  • Pool
  • Breakfast available
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
56.5 mile Chena Hot Springs Rd., Fairbanks, AK, 99712
  • Chena Hot Springs
    ‪1 min walk‬
  • Aurora Ice Museum
    ‪2 min walk‬
  • Angel Rocks Trailhead
    ‪13 min drive‬

Room options

Family Suite

  • Sleeps 6
  • 2 Twin Beds and 2 Queen Beds

View all photos for - Moose Lodge - 2 Queen Beds

- Moose Lodge - 2 Queen Beds | Free WiFi, bed sheets

- Moose Lodge - 2 Queen Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for - 2 double Bed

- 2 double Bed | Free WiFi, bed sheets

- 2 double Bed

  • Sleeps 4
  • 2 Double Beds

About this property

Chena Hot Springs Resort

Fairbanks hotel steps from Chena Hot Springs
This smoke-free hotel features an indoor pool, an outdoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a coffee shop/cafe, and massage/treatment rooms. Housekeeping is available on request.
Chena Hot Springs Resort offers 80 accommodations with coffee/tea makers and hair dryers. 40-inch flat-screen televisions come with satellite channels. This Fairbanks hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is provided daily.
An indoor pool and an outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Chena Hot Springs Resort features an indoor pool and an outdoor pool. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

3 meeting rooms are available. This Fairbanks hotel also offers spa services, a terrace, and a vending machine. Complimentary uncovered self parking is available on site, along with a car charging station.

Chena Hot Springs Resort is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
Chena Hot Springs Resort has a restaurant on site.

Languages

English, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:30 AM for a fee: USD 11.50 to 41.95 for adults and USD 9.25 to 9.25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals
  • Canoeing
  • Cross-country skiing
  • Fishing
  • Hiking/biking trails
  • Horseback riding/rentals
  • Indoor pool
  • Outdoor pool
  • Playground
  • Ski equipment rentals
  • Snowmobiling
  • Snowshoeing

Family friendly

  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Deep-tissue massages
  • Hot stone massages
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker

More

  • Ceiling fan
  • Heating

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 11.50 to 41.95 for adults, and USD 9.25 to 9.25 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 11:30 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Chena Hot Springs Resort Fairbanks
Chena Hot Springs Resort
Chena Hot Springs Fairbanks
Chena Hot Springs
Chena Hot Springs Resort Hotel
Chena Hot Springs Resort Fairbanks
Chena Hot Springs Resort Hotel Fairbanks

Chena Hot Springs Resort Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 303 out of 934 reviews" "
Rating 8 - Good. 289 out of 934 reviews" "
Rating 6 - Okay. 165 out of 934 reviews" "
Rating 4 - Poor. 112 out of 934 reviews" "
Rating 2 - Terrible. 65 out of 934 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service
Every member of the staff is beyond excellent! Property is in desperate need of a revamp for sure! Hot springs are wonderful however also in department need of a revamp. Buildings are very ran down Food is excellent! Tours inside property excellent!
Stayed 4 nights in Oct 2024

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was definitely a fun experience. We jave lived here for a long time and had never visited. Room was ok. Our phone did not work but they came and fixed it. One point I would make. If I pay the same amount for each night, I would appreciate room cleaning every day! I am paying the same amount each day. I should have clean sheets and towels every day. If I would get a discount for the second day that would make sense. If I pay the same amount I should have a completely clean every day.
Stayed 2 nights in Oct 2024

10/10 Excellent

Sara

Stayed 1 night in Sep 2024

8/10 Good

Shane, Spring Lake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Acknowledgment of presence at restaurant (waiting for seating) was very poor. Ate there 3 times. Wait staff should be dedicated to a room and the patrons in it. Service within the restaurant was also poor, although the food was good and delivered fairly quickly.
Stayed 2 nights in Oct 2024

10/10 Excellent

Oleg

Stayed 1 night in Sep 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Teresa

Traveled with family
Liked: Staff & service
We had a good time, saw the northern lights and had some good interactions with staff. But, the rooms are small and outdated, the shower is smaller than one in a motor home. No refrigerator and no room service unless you request towels or to have your room swept. The first step into the building was at least 10 inches and I have a bad knee so that was no fun. I would go again but for a shorter amount of time (we were there 5 nights) and be prepared with an ice chest and food of my own. The dining area has extremely long wait times (we waited almost 2 hours for dinner). The good things were the hot springs, ice museum and northern lights tour.
Stayed 5 nights in Sep 2024

6/10 Okay

Molly

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
CHena is in a beautiful area and short walk up the hill will take you to an amazing spot to view the Aurora. The staff were all friendly and helpful. Enjoyed our interactions with each of them. However, the rooms were tired and not well kept. The shower handle was backwards, you could hear noise throughout the night. I recommend staying in the newer Moose lodge as we were in the older quad cabins and they were disappointing. The price point was very fair and there is a lot to do on the property in terms of hiking, hot springs, tours of the ice museum and goethermal green house. The food in the restaurant was fine.
Stayed 2 nights in Sep 2024

10/10 Excellent

Cathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Sep 2024

10/10 Excellent

Philippe, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
A nice get-away from Fairbanks where you can observe auroras easily and convenioently. The hot springs pool is very nice, Restaurant food is fine but the wait-times can be pretty long
Stayed 3 nights in Sep 2024

8/10 Good

Juri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chena Hot Springs is like a big family camp. The hot springs are great - very hot in spots! The food was wonderful - Alaskan scallops, hamburgers/fries, sesame chicken salad -- all delicious and prices are pretty standard. Great margaritas and they offer good wines and beers. Rooms in the Moose Lodge are a little dated but look like they have recently be painted and are clean and roomy. Staff people were all friendly and helpful. This place is literally at the end of the road! Beautiful creek and forest all around.
Stayed 3 nights in Sep 2024

10/10 Excellent

Dwight

Stayed 1 night in Sep 2024

8/10 Good

Patty

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was nice … good sized with two queen beds. The hot springs were great … warm and very comfortable. The activities center provided a place for us to play cards and games with friends and to eat a light meal purchased in the gift shop area. We had a hard time with the dining room staff (too many rules) who would not take reservations, would not seat a portion of a group until the whole group arrived, and would not provide separate checks for a group of 6. These rules are NOT customer friendly and the separate check “policy” was ridiculous — one if our group if 6 left the dining room to make the group 5, at which point our waiter (who had refused to make 3 checks) made 3 checks — the incident left us unhappy with the staff and the “policies” . The waiter alienated our friend over the check policy and then wrote the same number of checks he had refused to write!!! Duh!!
Stayed 3 nights in Sep 2024

2/10 Terrible

Julie

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Over priced inedible food. Rooms not clean and serviced daily. They sell $95 tickets for the northern lights when they know that the kpi is 1 and no chance of seeing them, that’s bad business! I would never suggest this place to anyone. The owner needs to put money into a good chef, maids and fixing issues like leaks in the room from the upstairs bathroom. So disappointed!
Stayed 3 nights in Sep 2024

6/10 Okay

Maripat

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Service in the dining room is consistently slow.
Stayed 1 night in Sep 2024

10/10 Excellent

Laura

Traveled with partner
Liked: Staff & service
Better than I expected! Great lay out. Very nice!
Stayed 1 night in Sep 2024

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at the hot springs & saw the northern lights. Moose lodge rooms are just ok, could use a fridge. Restaurant on the property is great & prices are very reasonable. The outdoor pool is nice but there’s no place to sit in it, big rocks all around it, different from any springs we’ve been to. One complaint is outside watching for the lights there was a lot of traffic flying down the parking lot /runway area, I thought they were going to hit someone, maybe that was staff? Overall a good stay & will return.
Stayed 1 night in Sep 2024

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, property conditions & facilities
Overall very clean. Staff was friendly and helpful and the grounds were beautiful.
Stayed 1 night in Sep 2024

2/10 Terrible

LaDawn

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2024

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
CHS is a nice 2 night stop.
Chena Hot Springs was chosen for the several activities in the area. They ranged from kids activities, to hiking, to hot spring soaks, to Aurora light watch. A really nice ice museum was worth the visit. The hot springs run off-grid so there are amenities missing you would expect at other lodging venues, like individual room heaters. I've read where the staff will provide a portable for you if asked, but i found the rooms and covers plenty warm enough for autumn. A tour of the geothermal power plant is available. It should be interesting but I didn't do it. Hot springs are not like Japanese onsens and allow public soakings for both genders, which means bathing suits, not birthday suits. Try to visit the local restaurants during non busy times as a limited number of waiters are available and waits can be long for service.
Stayed 2 nights in Sep 2024

10/10 Excellent

Guohua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly, only thing is parking are limited, sometimes not convenient.
Stayed 1 night in Sep 2024

8/10 Good

David, Baltimore

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its an interesting place. A lot of innovative features and quirky stuff ( eg an airplane, ice museum which was so so, rusting antique cars) . Spa and lockers are a bit worn. Great service. Rooms are basic. They are all centrally heated. Our room was cold and it was in the 40s. We saw thebnorther lights in Fairbanks and photos from here looked a little better. It does have a viewing area about 10-15 minutes uphill. Not sure I would recommend to friends. Nice place to relax and hike in September.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jennifer

Liked: Staff & service
Stayed 2 nights in Sep 2024

8/10 Good

Akihiko

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It is possible to view aurora on site. The nextdoor runway is the first choice. If you have time and energy, a better pick is the Aurorarium located atop the adjacent hill. It takes 10 min on foot. When aurora is not visible, you can still enjoy the hot spring. The property is somewhat outdated and you should expect problems. In our case, the heating was malfunctioning. At the reception, I was told the only option was a piece of blanket. No way! I asked to dispatch a service person who provided a portable heater. It made the room warm enough. We were staying in a room on the 2nd floor. Other members of our party had another heating problem, which was too hot. They had to keep the window open throughout the night to sleep well. A window lock in their room was broken and took 1 hr to fix it by a service person. Our room had a shower temp control which was not working. We had to ask again a service person. There is no room phone so we have to visit the reception once we find a problem.
Stayed 2 nights in Sep 2024

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, property conditions & facilities
Expensive and restaurant service can be slow. Overall experience was good.
Stayed 2 nights in Sep 2024