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Mercure Exeter Southgate Hotel

4.0 star property

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Photo gallery for Mercure Exeter Southgate Hotel

Lunch and dinner served
Interior
Indoor spa tub
Exterior
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
$107
includes taxes & fees
Oct 12 - Oct 13

Explore the area

View in a map
Southernhay East, Exeter, England, EX1 1QF
  • Place, Exeter's Historic Quayside
    ‪1 min walk‬
  • Place, Exeter Cathedral
    ‪5 min walk‬
  • Place, University of Exeter
    ‪20 min walk‬
  • Airport, Exeter (EXT-Exeter Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 2 Twin Beds

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 2 Twin Beds

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Room, 1 Double Bed, Accessible

In-room safe, desk, blackout drapes, soundproofing

Privilege, Room, 1 Double Bed, Accessible

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Double Bed, Accessible

In-room safe, desk, blackout drapes, soundproofing

Classic Room, 1 Double Bed, Accessible

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room, 1 Double Bed

In-room safe, desk, blackout drapes, soundproofing

Classic Twin Room, 1 Double Bed

9.8 out of 10
Exceptional
(7 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed

In-room safe, desk, blackout drapes, soundproofing

Privilege, Room, 1 Double Bed

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed (Classic)

In-room safe, desk, blackout drapes, soundproofing

Family Room, 1 Double Bed (Classic)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 Double Bed

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Interior detail

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About this property

Mercure Exeter Southgate Hotel

4-star Exeter hotel close to University of Exeter
Along with an indoor pool, this smoke-free hotel has a restaurant and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Housekeeping is available on request.
Mercure Exeter Southgate Hotel offers 156 accommodations with laptop-compatible safes and coffee/tea makers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and portable fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Guests under 16 years old are not allowed in the swimming pool.

In addition to an indoor pool, Mercure Exeter Southgate Hotel provides a health club, a hot tub, and a sauna. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Event facilities measuring 151 square feet (14 square meters) include conference space. This family-friendly hotel also offers a vending machine, multilingual staff, and dry cleaning/laundry services. Parking is available onsite for a surcharge.

Mercure Exeter Southgate Hotel is a smoke-free property.

English breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:30 AM and 11:00 AM.
Mercure Exeter Southgate Hotel has a restaurant serving lunch and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 16 per night)
  • Onsite parking includes off-street options

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 11:00 AM on weekends; GBP 16.50 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gate House Restaurant

Things to do

  • Health club
  • Hot tub
  • Indoor pool
  • Piano
  • Sauna
  • TV in common areas

Family friendly

  • Children's games
  • Free rollaway/extra bed
  • High chair
  • Indoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 151 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (44 inch wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (40 inches high)

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Portable fan
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 16.50 per person
  • Self parking fee: GBP 16.00 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Pool fee: GBP 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
£10 is charged per adult, per entrance to access the pool area. Children under 16 years old are allowed in the pool when accompanied by an adult, to a maximum of 2 children per adult. Adults must be in the water to actively supervise children.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the swimming pool
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Exeter Mercure Southgate
Exeter Southgate
Exeter Southgate Hotel
Mercure Exeter
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel
Mercure Hotel Exeter
Mercure Southgate
Mercure Southgate Hotel
Southgate Exeter
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel Hotel
Mercure Exeter Southgate Hotel Exeter
Mercure Exeter Southgate Hotel Hotel Exeter

Mercure Exeter Southgate Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 382 out of 1003 reviews
Rating 8 - Good. 303 out of 1003 reviews
Rating 6 - Okay. 175 out of 1003 reviews
Rating 4 - Poor. 93 out of 1003 reviews
Rating 2 - Terrible. 50 out of 1003 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Francis

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel rooms are very dated and tired
Stayed 1 night in Jun 2025

6/10 Okay

Gillian

Have stayed at this hotel for many years - I visit Exeter several times a year to visit relatives - it seems to me to be in need of a little updating. I believe staff numbers (particularly in the dining room have been cut down. It is situated in a most convenient location and is very adequate for a stay
Stayed 3 nights in Jun 2025

10/10 Excellent

Alistair

Stayed 1 night in Jun 2025

8/10 Good

Alice

Liked: Cleanliness, property conditions & facilities
Great location for the city
Stayed 2 nights in Jun 2025

8/10 Good

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, relaxing & a few minutes walk from all the shops. Spacious bathroom & really comfortable bed
Stayed 2 nights in Jun 2025

8/10 Good

Helen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good location for the centre of the City

Very good location for the centre of the City, next to the Roman wall with the Cathedral on the other side. Peeved that the gym was free but the pool, sauna etc. was £10 per session, but that was a minor niggle. Bar food decent and fairly priced. Used as a base to explore Exeter and beyond.
Stayed 5 nights in Jun 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in May 2025

6/10 Okay

stephen

Stayed 2 nights in May 2025

10/10 Excellent

Damian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Staff very friendly and helpful. No air conditioning but fan provided and window open
Stayed 1 night in May 2025

10/10 Excellent

Fraser

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Awsome stay, the staff (especially the receptionists!) Were amazing, they went above and beyond to make our stay great!
Stayed 2 nights in May 2025

6/10 Okay

Anna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor quality bar food/dinner
Stayed 1 night in Feb 2025

10/10 Excellent

Aimi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent value for money

Great stay at the Mercure. We had a double room that was generous on space, a very comfy bed and a lovely bathroom. We came back to the bar late evening and the service was excellent. It is perfectly placed to be able to walk into the centre of town or the quay in five minutes. It has its own car park which is a bonus too.
Stayed 1 night in May 2025

4/10 Poor

Verified traveler

Disliked: Room comfort

Too hot!

Told air conditioning wasn't working on arrival but could open windows. Windows didnt open. Small fan available which did nothing. Hardly slept as room so warm and stuffy. Furniture looked old and bed frame had a rip in it.
Stayed 1 night in May 2025

6/10 Okay

Fiona

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Darran

Stayed 2 nights in Apr 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bday weekend stay

Lovely stay for birthday weekend, complimentary drinks and some other lovely bits. Comfortable room, including bathroom essentials. Excellent location for town. Overall lovely stay
Stayed 3 nights in May 2025

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities
Could do with some work on the doors and windows and smarten the place up, especially outside
Stayed 1 night in Apr 2025

8/10 Good

Sheena

Liked: Staff & service, room comfort

Fantastic stay

Went for a wedding that was taking place there lovely food and staff.
Stayed 2 nights in May 2025

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

A spacious hotel, comfy beds and nice bathrooms, if a little dated in places. Only a one night stop for a family occasion, really well positioned in the city and easy parking (although chargeable).
Stayed 1 night in Apr 2025

10/10 Excellent

Alex

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Allan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Sean, Bristol

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our second stay at this wonderful hotel where we met up with the manager, Peter who we met during our last visit in February. This wonderful gentleman is what customer service is all about
Stayed 3 nights in Apr 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Jeff

Stayed 1 night in Apr 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in good location to Exeter city centre
Stayed 2 nights in Apr 2025