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Hesperia Andorra

4.0 star property

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Photo gallery for Hesperia Andorra

Reception
Sauna
Outdoor banquet area
Reception
Snack bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Pool
  • Room service
  • Breakfast available
  • Parking available
  • Housekeeping

Explore the area

Map
Carrer del Prat Gran 3-5, Les Escaldes, Escaldes-Engordany, Escaldes-Engordany, AD700
  • Caldea Spa
    ‪5 min walk‬
  • Illa Carlemany Shopping Center
    ‪6 min walk‬
  • Blau Lake Trail
    ‪11 min walk‬
  • Andorra la Vella (ALV-Andorra la Vella Heliport)
    ‪3 min drive‬

Room options

View all photos for Junior Suite

Junior Suite | Premium bedding, in-room safe, desk, laptop workspace

Junior Suite

  • 194 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double or Twin Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Double or Twin Room

  • 129 sq ft
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Standard Triple Room (2 adults + 1 child)

Premium bedding, in-room safe, desk, laptop workspace

Standard Triple Room (2 adults + 1 child)

  • 129 sq ft
  • Sleeps 3
  • 3 Twin Beds OR 1 Twin Bed and 1 Queen Bed

View all photos for Standard Double Room Single Use

Standard Double Room Single Use | Premium bedding, in-room safe, desk, laptop workspace

Standard Double Room Single Use

  • 129 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Executive Room

Executive Room | Premium bedding, in-room safe, desk, laptop workspace

Executive Room

  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Triple Room

  • 129 sq ft
  • Sleeps 3
  • 3 Twin Beds OR 1 Twin Bed and 1 Queen Bed

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About this property

Hesperia Andorra

4-star Escaldes-Engordany hotel walkable to Caldea Spa
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna, and a rooftop terrace are onsite.
Hesperia Andorra offers 120 accommodations with safes and complimentary bottled water. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs, complimentary toiletries, and hair dryers.

This Escaldes-Engordany hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.

In addition to a full-service spa, Hesperia Andorra features an indoor pool and a sauna. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Business-related amenities at this 4-star property consist of a business center and meeting rooms.

Wireless Internet access is complimentary. This business-friendly hotel also offers a rooftop terrace, ski storage, and tour/ticket assistance. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Hesperia Andorra is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11 AM.
Restaurante Kronos - This restaurant specializes in Spanish cuisine and serves breakfast and dinner.
Lobby Bar - This restaurant serves breakfast, lunch, and dinner. Open daily.
Room service (during limited hours) is available.

Languages

Catalan, English, French, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Ski shuttle nearby
  • Covered self parking on site (EUR 26 per night)
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: EUR 12 for adults and EUR 6 for children
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lobby Bar
  • Restaurante Kronos

Things to do

  • Bicycle tours
  • Full-service spa
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Rooftop terrace

Full-service spa

  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
This property's pool and sauna is closed 1-4:30 PM

Access methods

Staffed front desk, key retrieval

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.09 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately EUR 12 for adults and EUR 6 for children
  • Covered self parking fee: EUR 26 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: EUR 7.00 per person, per stay and includes use of: sauna; spa; swimming pool

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 9:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 5 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

Property is also known as

Fènix Escaldes-Engordany
Hotel Fènix Escaldes-Engordany
Golden Tulip Andorra Fènix Hotel Escaldes-Engordany
Goln Tulip orra Fènix EscalsE
Golden Tulip Andorra Fènix Escaldes-Engordany
Golden Tulip Andorra Fènix
Fenix Hotel Escaldes Engordany
Golden Tulip Andorra Fenix Hotel Escaldes-Engordany

Hesperia Andorra Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 145 out of 357 reviews
Rating 8 - Good. 144 out of 357 reviews
Rating 6 - Okay. 39 out of 357 reviews
Rating 4 - Poor. 22 out of 357 reviews
Rating 2 - Terrible. 7 out of 357 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Harry-Frank

Stayed 1 night in Oct 2024

10/10 Excellent

David

Stayed 2 nights in Oct 2024

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well positioned hotel for the shops and restaurants, the staff are very helpful and friendly, the buffet breakfast is superb. All in all a very nice hotel where we have enjoyed staying several times.
Stayed 6 nights in Mar 2024

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stating that the rooms are air conditioned is a lie! The control is with the hotel, and in winter months the conditioner only heats the room, so if it's a warm week they tell you open the window or check out without refund! (Without you mentioning the check out)
Stayed 1 night in Nov 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff at check in were great. Very helpful with getting luggage to the room.
Stayed 1 night in Jul 2023

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well placed hotel, convenient for the shops and restaurants.
Stayed 6 nights in Mar 2023

4/10 Poor

Guillermo

Stayed 2 nights in May 2022

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2022

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is excellent and in a good position. The staff are very friendly and helpful. The only thing that was slightly disappointing was the breakfast, we understood that due to COVID restrictions the buffet breakfast was not possible and the food had to be served to us, but even the cooked food was not very hot which was due to the circumstances not the hotel's fault.
Stayed 6 nights in Feb 2022

10/10 Excellent

lorena

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent hotel
Stayed 1 night in Nov 2021

10/10 Excellent

Brian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning
A wonderful hotel in a great location with stunning views
Stayed 1 night in Oct 2021

10/10 Excellent

Leonardo

Liked: Property conditions & facilities, room comfort
Great location and super clean
Super fast check-in, super clean due to Covid procedures (including free mask and gel) and great location with lots of cafes , supermarkets and at usual shopping street.
Stayed 1 night in Jul 2021

10/10 Excellent

Dennis, Denia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well positioned in the town centre, the staff were friendly and helpful. They do however advertise free coffee and cake in the reception area but the coffee with milk didnt work and there was hardly ever any cake.
Stayed 6 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel over new year's
Stayed for a few days over new year Eve. The hotel was clean and the bed actually was pretty good. Would have liked a more full complement of toiletries if I'm being picky. Breakfast was pretty basic and the same each day we were there.Good location for walking into town.
Stayed 3 nights in Dec 2019

8/10 Good

Susan

Traveled with group, Business traveler, Traveled with family
Stayed 1 night in Aug 2019

8/10 Good

Jung kyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best staff in Europe!
Was such a great experience in golden tulip fenix. Hotel was clean and great location. Above all, staff were really nice. Especially celeste. Celeste is the kindest person I have ever seen!! She is so helpful and generous. She made sure that we had the best stay and made a call for the bus company to change the schedule for us. I would love to go back to andorra and stay again at golden because of Celeste. Thank you!!
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel at a great location and a reasonable price (can always be better though). We will be back!
Stayed 16 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel at a great location. Reasonable prices (could always be better). Will be back.
Stayed 7 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well positioned for the town centre, comfortable rooms, friendly helpful staff and a great breakfast selection.
Stayed 6 nights in Mar 2019

6/10 Okay

Phil

Liked: Cleanliness, staff & service
Disliked: Room comfort
A hotel with good location and average comfort.
Convenient location. Staff helpful but some speak only Spanish and Catalan. The bed, pillows and sheets can be more comfortable for a good night sleep. The housekeeping doesn't always show up.
Stayed 4 nights in Jan 2019

8/10 Good

Angel, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a very good location, surrounded by restaurantes, stores and people. Keep in mind that Andorra is very small so you can actually stay wherever you want without being worried of if you are far from any place you would like to visit.
Stayed 2 nights in Apr 2018

10/10 Excellent

Anthony, Beisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was fantastic!
Wotif advised on their billing that a New Years Eve Dinner was included as part of the price but this was not the case. We had to find another New Years Eve event that cost us 380 Euro for four people. Wotif left us thinking we had an event booked and essentially left us out of pocket .
Stayed 3 nights in Dec 2017

8/10 Good

Tomi, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in the centre of Andorra.
My partner and I enjoyed our 2-night stay here. It's in a great location, the room had everything we needed and the bed was very comfortable. Staff were very helpful.
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
A bit dated but good location and room
The hotel is just out of the main strip but everything in Andorra is a 10 minute walk anyway.. Its a big room with a good bathroom and shower. decor could use an update. parking for 20EUR under the hotel is reasonable.