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Hotel Indigo El Paso Downtown, an IHG Hotel

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Indigo El Paso Downtown, an IHG Hotel

Outdoor pool, open 8:00 AM to 10:00 PM, free cabanas
Exterior
Property amenity
Property amenity
Suite, 1 King Bed | Room amenity

Reviews

8.4 out of 10

Very good

Popular amenities

  • Parking available
  • Bar
  • Room service

Explore the area

Map
325 N. Kansas Street, El Paso, TX, 79901
  • Plaza Theater
    ‪5 min walk‬
  • Judson F. Williams Convention Center
    ‪7 min walk‬
  • Abraham Chavez Theater
    ‪7 min walk‬
  • El Paso, TX (ELP-El Paso Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Room, 2 Queen Beds, Accessible (Communications)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

Desk, iron/ironing board, cribs/infant beds, free WiFi

Suite, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Room, 2 Queen Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Room, 1 Queen Bed

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

Desk, iron/ironing board, cribs/infant beds, free WiFi

Suite, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Room, 1 King Bed, Accessible (Communications)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Transfer Shower

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Room, 1 King Bed, Transfer Shower

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Room, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Indigo El Paso Downtown, an IHG Hotel

3.5-star hotel in Downtown El Paso
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli, and valet parking.
Hotel Indigo El Paso Downtown, an IHG Hotel offers 119 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Televisions come with satellite channels and pay movies. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Hotel Indigo El Paso Downtown, an IHG Hotel features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 3.5-star property offers access to a business center and a meeting room. This business-friendly hotel also offers a library, a terrace, and a vending machine. Parking is available onsite for a surcharge.

Hotel Indigo El Paso Downtown, an IHG Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Hotel Indigo El Paso Downtown, an IHG Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (USD 21 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Library
  • Outdoor pool

Family friendly

  • Crib (surcharge)
  • Fenced pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business center
  • Meeting room

Outdoors

  • Free pool cabanas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 12 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay movies
  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Up to 75 lbs per pet
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 25.0 per stay

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 0 to 18 per person
  • Covered valet parking fee: USD 21 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Indigo El Paso Downtown
Indigo El Paso Downtown
Indigo Paso Downtown, An Ihg
Hotel Indigo El Paso Downtown
Hotel Indigo El Paso Downtown, an IHG Hotel Hotel
Hotel Indigo El Paso Downtown, an IHG Hotel El Paso
Hotel Indigo El Paso Downtown, an IHG Hotel Hotel El Paso

Hotel Indigo El Paso Downtown, an IHG Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 608 out of 1006 reviews" "
Rating 8 - Good. 183 out of 1006 reviews" "
Rating 6 - Okay. 74 out of 1006 reviews" "
Rating 4 - Poor. 59 out of 1006 reviews" "
Rating 2 - Terrible. 82 out of 1006 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Stayed 1 night in Sep 2024

8/10 Good

Berenice

Stayed 2 nights in Sep 2024

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views of El Paso skyline. Clean sheets great staff. Parking is terrible but that's just downtown
Stayed 1 night in Jul 2024

10/10 Excellent

Fallon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Anayeli

Stayed 1 night in Sep 2024

10/10 Excellent

Cyndi

Stayed 1 night in Sep 2024

10/10 Excellent

carolyn

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Close to everything in historic district, staff and bar area good
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel during a cross country drive for business. I arrived after a 13 hour drive and was feeling tense and tired. The attendant who greeted me at the valet was incredibly kind. His demeanor immediately put me at ease and he helped me unpack what I needed from my vehicle before assuring me that my vehicle and any belongings I left inside would be safe. This brief interaction really set the tone for my stay. Check in was a breeze. I arrived at my room to find my bags neatly placed on the luggage rack. The room was clean, spacious, and unique, not your usual depressing cookie cutter box, with floor to ceiling windows looking out onto El Paso. I hit the rooftop pool and for the first time in months felt truly relaxed. After a dinner and a brief stroll downtown, I returned to my room and got a great night’s sleep in the comfortable bed. In the morning, on the advice of the front desk, I had breakfast at the restaurant on the ground floor. I immediately regretted not eating there the night before as the food was phenomenal (I got the chilaquiles) and the service was to match. And the cherry on top was that, as I left, the valet returning my truck suggested an overlook as he helped me pack my vehicle. A 10 minute drive took me to an amazing panoramic view of all of El Paso. I seriously never thought I would enjoy my stay in El Paso so much. I’m sold on this Indigo Hotels brand from IHG, although I suspect this one is a stand out because the of the staff.
Stayed 1 night in Apr 2024

10/10 Excellent

aglale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was welcoming. Room was clean. Quiet. Overall excellent. Will definitely stay again. Highly recommend.
Stayed 1 night in Sep 2024

8/10 Good

Sandee

Liked: Cleanliness, staff & service, property conditions & facilities
You can hear the noice of the other units. Even the people in the hallway
Stayed 2 nights in Sep 2024

10/10 Excellent

Alyssa

Stayed 1 night in Sep 2024

10/10 Excellent

Eloy

Stayed 1 night in Sep 2024

2/10 Terrible

miguel

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Very old and outdated hotel for price
Stayed 1 night in Jun 2024

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, but for the price there was fewer amenities than same priced or little lesser priced hotels. It felt a bit dated. Overall staff is gracious and location was great to downtown nightlife.
Stayed 1 night in Sep 2024

10/10 Excellent

Marilyn, El Paso

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Sep 2024

8/10 Good

Veronica

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We we’re in room 917 and every time someone decided to use the stairs the slam of the door woken us up. Other than that everything was fine.
Stayed 1 night in Sep 2024

10/10 Excellent

Griselda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice
Stayed 1 night in Sep 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Jul 2024

8/10 Good

Arelly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The guy at the bar was rude. Was first denying us service because we “weren’t staying at the hotel” although we were and then was just being very rude about the time. There would have been no problem if he just explained to us nicely The TVs arent able to connect to a Netflix account or connect to a phone. Which made our stay quite a bummer since there is nothing good on the channels The overall stay was good, rooms were clean just small inconveniences They did provide a fridge for me, which i was really thankful for
Stayed 1 night in Sep 2024

10/10 Excellent

Raul

Stayed 1 night in Aug 2024

8/10 Good

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay. Our bartender was beyond great & always attentive.
Stayed 3 nights in Sep 2024

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pet friendly place. Bar next to pool had a hip vibe. Cocktails were tasty.
Stayed 1 night in Sep 2024

10/10 Excellent

Javier

Stayed 1 night in Aug 2024

10/10 Excellent

Alisa

Stayed 1 night in Apr 2024

10/10 Excellent

Lillian

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was awesome. Great location.
Stayed 1 night in Jul 2024