Hotel Riu Guanacaste - All Inclusive

3.5 star property

Choose dates to view prices

Photo gallery for Hotel Riu Guanacaste - All Inclusive

3 outdoor pools, pool umbrellas
On the beach, sun loungers, beach towels, scuba diving
3 outdoor pools, pool umbrellas
Terrace/patio
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • All inclusive
  • 24/7 front desk
  • Bar

Explore the area

Map
Sardinal de Carrillo, Playa Matapalo, Sardinal, Guanacaste
  • Diamante Eco Adventure Park
    ‪2 min walk‬
  • Coco Beach
    ‪39 min drive‬
  • Ocotal Beach
    ‪44 min drive‬
  • Liberia (LIR-Daniel Oduber Intl.)
    ‪53 min drive‬

Room options

Double Room, Courtyard View (E)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Room (U)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Standard Double Room, Connecting Rooms, Garden View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Superior Room (U)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms, Ocean View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Sea View (L)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (L)

  • 710 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, Ocean View (U)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Room, Pool View (B2C-US)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Superior Double Room, 2 Bedrooms (U)

  • 323 sq ft
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms (ROH | U)

  • 334 sq ft
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Deluxe Room, Pool View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Suite (U)

  • 711.7 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room, Connecting Rooms (ROH | C)

  • 334 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Family Suite, 2 Bedrooms (L)

  • 818 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Double Room, 2 Bedrooms, Ocean View (U)

  • 334 sq ft
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Superior Double Room, Connecting Rooms (C)

  • 334 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Standard Double Room, Sea View (E)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (L)

  • 710 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room, Connecting Rooms, Ocean View (C)

  • 334 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Family Room, 2 Bedrooms (Superior | B2C-US)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms, Pool View (Superior | B2C-US)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Double Room, Garden View (L)

  • 185 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room (L)

  • 409 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Family Suite, 2 Bedrooms (B2C-US)

  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Family Room (B2C-US)

  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Family Room, 2 Bedrooms, Pool View (Superior | B2C-CA)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Deluxe Room (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Family Room, 2 Bedrooms (Superior | B2C-CA)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Suite, 2 Bedrooms (B2C-CA)

  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Double Room, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Family Room (B2C-CA)

  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

Double Room, 2 Bedrooms (ROH | B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Double Room (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Suite, Jetted Tub, Ocean View (U)

  • 710 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Suite (B2C-US)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Superior Double Room, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Superior Room (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (U)

  • 807 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Suite, Jetted Tub, Ocean View (E)

  • 710 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room (U)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room (U)

  • 409 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Family Suite, 2 Bedrooms (C)

  • 818 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Suite (E)

  • 710 sq ft
  • Sleeps 2
  • 1 King Bed

Suite (C)

  • 710 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms, Pool View (Superior | L)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Deluxe Room (C)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Deluxe Room, Pool View (C)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Suite, Jetted Tub, Ocean View (C)

  • 710 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms (Superior | C)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room (C)

  • 398 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms, Pool View (Superior | C)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Double Room (ROH | C)

  • 334 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Deluxe Room, Pool View (U)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Family Room, 2 Bedrooms (Superior | U)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms, Pool View (Superior | U)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Double Room (E)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Superior Double Room (C)

  • 334 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Deluxe Room (L)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Deluxe Room, Pool View (L)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Double Room (L)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Ocean View (C)

  • 334 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms (Superior | L)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Superior Double Room (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Standard Double Room, Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Double Room, Connecting Rooms (B2C-CA)

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Double Room, Connecting Rooms (ROH | B2C-CA)

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Double Room (ROH | B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

Double Room Standard With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

Quadruple Room

  • Sleeps 4
  • 1 Full Bed(s) and 1 King Bed(s)

Family Room -5 Guests-

  • Sleeps 5
  • 2 Full Bed(s) and 1 King Bed(s)

Suite Deluxe With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

Suite

  • Sleeps 2
  • 1 King Bed(s)

Similar properties

About this property

Hotel Riu Guanacaste - All Inclusive

3.5-star Sardinal property with private balconies
Catch some rays at the beach or spend the day relaxing at Hotel Riu Guanacaste - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Hotel Riu Guanacaste - All Inclusive offers 701 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Sardinal property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

An indoor tennis court, a health club, and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has 8 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy.
Hotel Riu Guanacaste - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Guanacaste - All Inclusive features a full-service spa, a complimentary water park, and 3 outdoor swimming pools. Dining is available at one of the property's 5 restaurants. Guests can unwind with a drink at one of the property's bars, which include 5 bars/lounges and a poolside bar. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

This all-inclusive property also offers a children's pool, a health club, and a nightclub. Onsite self parking is complimentary.

Hotel Riu Guanacaste - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7 AM and 10 AM.
Liberia - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Furama - This restaurant specializes in Asian cuisine and serves dinner only.
La Toscana - This restaurant specializes in Italian cuisine and serves dinner only.
Tucan - This restaurant specializes in international cuisine and serves dinner only.
Ocotal Steak House - This poolside restaurant serves dinner only. Reservations are required.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Volleyball

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 5 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Furama
  • La Toscana
  • Liberia
  • Ocotal Steak House
  • Tucan

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Health club
  • Indoor tennis court
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free water park access
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Guanacaste
Guanacaste All Inclusive
Guanacaste Riu
Riu Guanacaste
Riu Guanacaste All Inclusive
Riu Guanacaste All Inclusive El Ocotal
Riu Guanacaste El Ocotal
Hotel Riu Guanacaste All Inclusive El Ocotal
Hotel Riu Guanacaste All Inclusive
Riu Guanacaste All Inclusive All-inclusive property El Ocotal
Riu Guanacaste All Inclusive All-inclusive property
Riu Guanacaste Inclusive Ocot
Riu Guanacaste All Inclusive
Hotel Riu Guanacaste - All Inclusive Sardinal
Hotel Riu Guanacaste - All Inclusive All-inclusive property

Hotel Riu Guanacaste - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 582 out of 1523 reviews
Rating 8 - Good. 400 out of 1523 reviews
Rating 6 - Okay. 286 out of 1523 reviews
Rating 4 - Poor. 120 out of 1523 reviews
Rating 2 - Terrible. 135 out of 1523 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Josephine Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
RIU Guanacaste was absolutely amazing for our stay! The entire staff was friendly and helpful. The rooms were clean and restocked daily upon request. The food options we delicious. We were blown away by the buffet options. The sushi at Furama was our favorite. The only thing I didn’t like were all of the vendors trying to sell you things on the beach. They were very disruptive and made it hard to relax.
Stayed 6 nights in Jan 2025

10/10 Excellent

JULIO ANTONIO JARRIN

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay , just need to upgrade there rooms a bit more and change type of food they have everyday. Besides that everything went well my family had a good time. And they have a lot Great shows for family and kids at night and activities during the day.
Stayed 5 nights in Jan 2025

10/10 Excellent

Isaac E.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Philip

Stayed 5 nights in Jan 2025

2/10 Terrible

Octavio

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I stayed for 5 days & 4 nights and the air condition didn’t work until the last day. I booked with a group of 16 people, and because their staff made a mistake in their own system they locked out my mother and my three year-old niece and told Expedia that they weren’t gonna let them in until they get more money. Absolutely atrocious ! I can promise that I will never stay here again.
Stayed 4 nights in Jan 2025

6/10 Okay

Claire

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Kerlyne E

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our wedding anniversary and they made it very special for us . Our room was beautifully decorated 3 different days .
Stayed 11 nights in Jan 2025

4/10 Poor

Georges A

Traveled with partner
Liked: Staff & service
Disliked: Amenities
had a bad experience overall with the service provided and activities listed on the site ( water activities) not available, tennis court/equipment was absolutely unacceptable
Stayed 3 nights in Jan 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Family friendly and everything we needed

Took our 18 month old and it was very family friendly. Food was decent at the usual buffets, was better at the specialty restaurants. Lots of activities for a wide range of interests: live music, kids games, water park, water sports, sports on the beach, games by the pool, beginner scuba lessons, etc. Having zip lining and animal park within 10 minutes away was nice too. There are a few stores on the premises, just very expensive but nice if you really need something. We enjoyed our trip and would come here again!
Stayed 6 nights in Jan 2025

8/10 Good

Kayleen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, room comfort
The overall property was amazing! The rooms were dated but we rarely spent any time in them! Loved the food but the biggest downfall was no dinner reservations and you had to be dressed and ready for dinner by 6:00pm to get a spot.
Stayed 5 nights in Jan 2025

10/10 Excellent

Mauricio

Traveled with family and small children
Liked: Property conditions & facilities
We really love it
Stayed 5 nights in Jan 2025

8/10 Good

Selma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property , the only thing this property is in need of is new gym equipment and in the activity room the pool table table tennis etc.
Stayed 6 nights in Jan 2025

10/10 Excellent

Richard Donavon Troy

Stayed 8 nights in Jan 2025

8/10 Good

Katharine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is really nice. The rooms on main side are very old and need updating. The first room we were in the ac and phone did not work but when we informed them they moved ud to one of the newer rooms. We also had to stay and extra day because out flight was cancelled. They quickly helped us extend our stay. The only complained we had is the food. It was not very good. That is the only reason I did not give them 5 stars but the customer service and other amenities were great.
Stayed 3 nights in Jan 2025

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. There was constant activity keeping the property very clean. The food was excellent.
Stayed 5 nights in Jan 2025

10/10 Excellent

Taimur

Liked: Amenities
NA
Stayed 6 nights in Dec 2024

2/10 Terrible

Nnamdi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I typically do not write negative reviews, however I have to expose this resort for fraud. I booked my stay at this resort from December 29th - January 02 using a travel agency. However, I unable to make it, because of severe thunderstorm/tornado taking place in Costa Rica for almost two weeks. I cancelled immediately upon discovering this. After, several back and forth, my refund request was denied for whatever reason. This resort stole over $1300 from me.
Stayed 4 nights in Dec 2024

10/10 Excellent

Aretha Joann, Richmond

Stayed 5 nights in Dec 2024

8/10 Good

Katherine, Bronx

8/10 Good

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice older property and rooms. Staff is wonderful and the pools and breach area are good. My kids aged 15-19 had a great time. What I didn’t enjoy was that you must wait in line for the restaurant of your choice each night for 30-45 minutes to get seat right at 6 pm or you get a buzzer that will go off later which you will have 10 minutes to get your family or group down there. There is nothing else anywhere near this hotel so think you will have outside options.
Stayed 5 nights in Dec 2024

6/10 Okay

Jennifer, Hoboken

Traveled with family
Clean rooms,but beach is less than to be desired
Stayed 4 nights in Dec 2024

4/10 Poor

Mark

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Looks nice, but don’t expect much

The hotel looks very nice. Pools are nice. Beach is nice. Food was ok. This is an all inclusive and was suppose to refill the mini bar (they never did in 4 day stay). The maids never switched towels, but did take the 2 washclothes we had for 4 people and made the beds. You can hear everything in other rooms. If you get the 2 BR and they ask if you want king or 2 queens then know that 1 is a king and can’t be changed. The specialty restaurants were horrible service and even worse food. You line up 1/2hr-1 hr early to hopefully get a table at 6pm. And then you are completely disappointed. The steak house was the only one worth it. The service at pools, bars, housekeeping was terrible. This is a huge place so if you have trouble walking or stairs, don’t go here. The shows were very disappointing too. The white party was terrible. Most are just for kids and even things like bingo may be on the schedule and they just don’t show up.
Stayed 4 nights in Dec 2024

10/10 Excellent

Valente Gonzalez

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shows they throw at night every night are amazing! They also do events throughout the days such as pool or foam party! They do events for kids as well which is awesome! It is super safe as well, great vacation!
Stayed 6 nights in Dec 2024

6/10 Okay

Jekaterina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Dec 2024

4/10 Poor

Sandeep Kaur

Traveled with family
Disliked: Cleanliness, property conditions & facilities
11 of us travelled together and had 5 rooms, all together. One person wasn’t able to go because they didn’t receive their passport in time due to the postal strike in Canada. The hotel didn’t accommodate the cancellation for one person and issue a refund even though we kept the same amount of rooms, just one less person. We have stayed at many Riu’s before and this one was the worst of all. The rooms are dated - had hard time getting into the rooms, locks wouldn’t work, rooms had a strong musty smell and in 3 of our rooms toilets didn’t flush. The front desk representative was lazy and literally lied to us about the availability of the rooms, while we were willing to pay the extra fees to upgrade our rooms, promised us better rooms the next day but reserved same rooms for us but on a higher floor with no improvements or even better views. After talking to another associate we were able to move to the new wing on our second day which made our stay so much better. Food was good. No mimosas at this property.
Stayed 6 nights in Dec 2024