2/10 Terrible
hector
Dec 11, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
The Riu Guanacaste hotel is the most disgusting Riu hotel I have ever stayed in. Where do I even start!? There was roaches in my room! We killed the roaches and the cleaning people never bothered to remove them from the room. There were dead roaches just laying there in the bathroom for 5 days! Next- the bed had bugs too!! I could not tell if they were bedbugs or baby roaches. Thats the worst part of it all. Next! The restaurants are first come first serve. We never got to experience any a la carte restaurants. The wifi was horrible!! It barely worked. The staff was rude! When we were checking out there was another lady complaining that her room was full of bugs.bugs. She had taken a picture and showed staff and they didnt even care. The beach!! Oh dont even get me started lol. The beach was horrible!! Dirty as hell. This was the worst experience ever. Please do not book this hotel its trash! No wonder it was so cheap to go there . If anybody wants to see videos of the roaches look at my tiktok video where I talk about this horrible experience - @shrexytron Disgusting!!!
hector
Stayed 4 nights in Dec 2024