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Hotel Riu Palace Costa Rica - All Inclusive

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Palace Costa Rica - All Inclusive

Aerial view
Interior
Water park
4 outdoor pools, pool umbrellas, sun loungers
Minibar, in-room safe, desk, blackout drapes

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • All inclusive
    All inclusive
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Room service
    Room service
  • Spa
    Spa

Explore the area

Map
Playa Matapalo- Sardinal, Carrillo, Sardinal, Guanacaste
  • Diamante Eco Adventure Park
    2 min walk
  • Playa Matapalo
    7 min walk
  • Haras del Mar Equestrian Center
    8 min drive
  • Liberia (LIR-Daniel Oduber Intl.)
    53 min drive

Room options

View all photos for Junior Suite, Courtyard View (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Courtyard View (U)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (E)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CAN)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (B2C-CAN)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (E)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (E)

  • 786 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Courtyard View (B2C-CAN)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Courtyard View (B2C-CAN)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-CAN)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (B2C-CAN)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Jacuzzi | C)

Minibar, in-room safe, desk, blackout drapes

Suite (Jacuzzi | C)

  • 786 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior (L))

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Superior (L))

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (U)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (U)

  • 785 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (U)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (U)

  • 786 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Garden View (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (U)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (C)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (C)

  • 785 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite (L)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (L)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (L)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (L)

  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Courtyard View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Courtyard View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (L)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (L)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Suite, 2 Bedrooms (L)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (L)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (U)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (U)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Courtyard View (B2C-CA)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (U)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Courtyard View (U)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (B2C-CA)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Garden View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (E)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Courtyard View (E)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (C)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-CAN)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (B2C-CAN)

  • 785 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Jacuzzi | B2C-CAN)

Minibar, in-room safe, desk, blackout drapes

Suite (Jacuzzi | B2C-CAN)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (C)

  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Courtyard View (C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Courtyard View (C)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (C)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Garden View (C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (C)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Courtyard View (C)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Junior With Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior With Garden View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s) OR 2 Full Bed(s)

View all photos for Room Superior

Minibar, in-room safe, desk, blackout drapes

Room Superior

  • Sleeps 4
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Family Suite -5 Guests-

Minibar, in-room safe, desk, blackout drapes

Family Suite -5 Guests-

  • Sleeps 5
  • 2 Full Bed(s) and 1 King Bed(s)

View all photos for Suite Junior With Sea View

Minibar, in-room safe, desk, blackout drapes

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s) OR 2 Full Bed(s)

View all photos for Suite Superior With Ocean View

Minibar, in-room safe, desk, blackout drapes

Suite Superior With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed(s)

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About this property

Hotel Riu Palace Costa Rica - All Inclusive

4-star Sardinal property with free water park
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Costa Rica - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Housekeeping is available on request.
Hotel Riu Palace Costa Rica - All Inclusive offers 538 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Sardinal property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include facials and body scrubs. The spa is equipped with a spa tub and a steam room. Guests under 17 years old are not allowed in the spa.
Hotel Riu Palace Costa Rica - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Costa Rica - All Inclusive features a full-service spa, a complimentary water park, and 4 outdoor swimming pools. Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This Art Deco property also offers a children's pool, a nightclub, and a 24-hour fitness center. Onsite self parking is complimentary.

Hotel Riu Palace Costa Rica - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Hotel Riu Palace Costa Rica - All Inclusive has 4 restaurants on site.
A complimentary grocery shopping service is offered and 24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Water activities

Kayaking
Rowing/canoeing
Surfing/body boarding

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Snorkeling
  • Steam room
  • Tennis
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Living room
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Massage
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2012
  • Comprehensive food waste policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 17 years old are not allowed in the spa

Property is also known as

Costa Rica Hotel Riu
Costa Rica Hotel Riu Palace
Costa Rica Palace
Hotel Riu
Hotel Riu Costa Rica
Hotel Riu Costa Rica All Inclusive
Hotel Riu Palace
Hotel Riu Palace Costa Rica All Inclusive
Palace Costa Rica
Hotel Riu Palace Costa Rica All Inclusive El Ocotal
Riu Palace Costa Rica El Ocotal
Riu Palace Costa Rica
Riu Palace Costa Rica All Inclusive El Ocotal
Riu Costa Rica Inclusive Ocot
Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica - All Inclusive Sardinal

Hotel Riu Palace Costa Rica - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 505 out of 1104 reviews" "
Rating 8 - Good. 289 out of 1104 reviews" "
Rating 6 - Okay. 168 out of 1104 reviews" "
Rating 4 - Poor. 83 out of 1104 reviews" "
Rating 2 - Terrible. 59 out of 1104 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bibi Fazia

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The employees at front desk was horrible we had a leak in our room and notified them 3 time and body came to clean it up . It was my 60th birthday celebration and did not even got an update. We ask to speak to a manager and none was ever available. We move from room to room 3 time.
Stayed 8 nights in Aug 2024

8/10 Good

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The White Party was a joke.
Stayed 6 nights in Aug 2024

4/10 Poor

Mahesh

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It is 2 star hotel/resort at Riu Palace Costa Rica. The road to hotel (I think it is a private road from Main Street) had awful large pot holes and hardened gravels type stone road that can cause flat tire or car damage. The hotel needs renovation as it is outdated, even my door key needed re-programming 2-3 times required the mechanic to come and reprogram the door lock. The sink drain was slow. On the first checkin day the bed sheets were dirty and had stains. The room has AC but AC thermostat is fake(there are sticker in room that says for AC close the balcony door/to shut off open the balcony door.) Food menu is same everyday in all dining places including the restaurants, note same menus for lunch and dinner for buffet and restaurants. They open restaurants only for certain meals (for lunch one buffet place is open and only one restaurant). The entertainment crew is pretty good and engaged. Food service staff is pretty good. Something to note, if you request later checkout, it is $20 per hour. I am disappointed and discouraged to stay at Riu hotel/resort in the
Stayed 6 nights in Aug 2024

4/10 Poor

Zaid

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Old hotel
Stayed 7 nights in Aug 2024

10/10 Excellent

Angelique

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a phenomenal experience. The staff is amazing. Monica and Jonas were phenomenal. The property is very well maintained. I would definitely recommend to come back again.
Stayed 4 nights in Aug 2024

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 5 nights in Aug 2024

8/10 Good

Darcy Lamae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

8/10 Good

Tinesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

caroline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the food here it’s delicious .. staff are nice
Stayed 5 nights in Apr 2024

4/10 Poor

Terra

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
My overall stay at this property was fair but I will not be returning. When I arrived at the hotel, I realized that part of my family was staying at the Guanacaste property, and they wanted to stay with the rest of our family at the Palace property. Thannya (identified as a Supervisor) was working at the front desk and told me all we would have to do is cancel our reservation at Guanacaste and she would provide an equivalent room at Palace. Once we returned after canceling our other reservation at Guanacaste, she told us that we would also need to pay a large additional cost to do the transfer. The fact that this information was not provided to us prior to canceling our original reservation is wildly unprofessional. When I told my concerns to Thannya she was extremely rude and told me that “I was wasting her time”. Additionally, the new room at Palace was disgusting - it was not cleaned properly, there was mold and the refrigerator did not work (I have photos). This was unsettling because my mother is elderly, has diabetes and needed to refrigerate her insulin. Even though I will not be returning to RIU resorts in the future, there were a few staff members that were actually very helpful and provided great customer service throughout our stay and I would like to acknowledge them: Maury (bellman), Sharon (front desk), Elmer (front desk), Alonso (cook) and Warren (pool bartender).
Stayed 5 nights in Aug 2024

2/10 Terrible

Oscar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

2/10 Terrible

Caren A

Disliked: Cleanliness, staff & service, property conditions & facilities
The service was poor and food was bad. I definitely would not stay here again. I almost missed my flight because the taxi service was not willing to provide transportation
Stayed 4 nights in Aug 2024

10/10 Excellent

Veta D, Upper Marlboro

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I looooved that the staff were friendly, helpful, and seemed genuinely happy to assist! They made my vacation much more pleasant and stress free. I also appreciated the food! There were so many options, we didn’t get to try everything. The only complaint was the energy of the female entertainers. They didn’t seem that happy to be there, and the performances were very low energy. The males did a great job!
Stayed 3 nights in Aug 2024

6/10 Okay

Graziella

Disliked: Cleanliness, staff & service
Stayed 5 nights in Aug 2024

4/10 Poor

Daniel

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The landscaping is beautiful and the pools are nice. Not enough beach front. The staff spoke limited english. Therefore, not pleasant.
Stayed 7 nights in Aug 2024

10/10 Excellent

Hugo Oswaldo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The attention was very good. Very good food. Nice shows,
Stayed 5 nights in Aug 2024

4/10 Poor

Rosa, Leesburg

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The amount of pools available and entertainment offered is enough to prevents guests from seeking entertainment outside of the facility.
Stayed 4 nights in Aug 2024

6/10 Okay

Nelson Antonio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The Hotel looks like a 5-star hotel in the photo; but it is not, I would say that it is a 3 star hotel. It does not have the luxury of a hotel of higher category than 3-star hotels. The most uncomfortable thing is that they tell you that they have 4 restaurants for dinner; but they don't tell you that they are restaurants only for 50 people; Then you have to queue from 5:30 to be put on a list. The first 100 are the ones who dine (In a hotel with a capacity of 800 guests ??). Despite that the food was good. The Hotel was clean; but it is not properly maintained, The children's slide park looks like a 15-year-old park, some chairs were broken and some tables too.
Stayed 5 nights in Aug 2024

10/10 Excellent

Nancy Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute
Stayed 5 nights in Jul 2024

2/10 Terrible

BABERY

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Never received my $600 credit for the property, terrible bedding, most inconvenient dinning system by they won’t take reservations for restaurants they push you to eat at the buffet.
Stayed 4 nights in Aug 2024

6/10 Okay

Nia

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was nice experience! However the overpowering mildew & wet smell of the hotel was too much. staff & hospitality was amazing.
Stayed 3 nights in Aug 2024

10/10 Excellent

Modou Lamin

Liked: Cleanliness, staff & service, property conditions & facilities
Will recommend
Stayed 4 nights in Aug 2024

10/10 Excellent

Jennii

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly… foods are good… safe hotel
Stayed 5 nights in Jul 2024

6/10 Okay

Leticia

Traveled with family
Disliked: Amenities
If you enjoy eating and drinking a lot this place is perfect because there is an abundance of it. Now if you enjoy comfort and outstanding service, this is definitely NOT the place!!! Rooms are mediocre and they have a horrible humid smell, beds are super small and NOT comfortable at all. There is a horrendous smell from sewer pipes. Smell fill up the the room every time toilet is flushed.The facility is big and not easy to navigate as they don't have enough signage to guide you. They do not have a briefing upon arrival and guests are constantly playing the guessing game and often wandering hoping to find a staff person to guide them. Pool area closes super early at 6pm, and if you are there during the very hot months, 6pm is when weather is just starting to cool off and you are starting to enjoy being in the water. The sales person, Daniel, at the podium near pool area selling the local tours is super rude and does not provide you with important information regarding the tours. Getting info from him was like pulling teeth! Maintenance and housekeeping staff were courteous, we got to know some of them because we had to call numerous times due to technical difficulties. If you have to call maintenance expect them to use telephone in the room because once in the room supervisor will track them down to give them orders for next room being serviced, so worker will stand by your bed and use the phone and calls are not quick. Not sure why because they all have walkie talkies!!
Stayed 5 nights in Jul 2024