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West Edmonton Mall Inn

2.0 star property

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Photo gallery for West Edmonton Mall Inn

Water park
Bowling
In-room safe, desk, blackout drapes, iron/ironing board
Ice skating
Front of property

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Laundry
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
17504 90 Ave Nw, Edmonton, AB, T5T6L6
  • West Edmonton Mall
    ‪2 min walk‬
  • Fantasyland
    ‪10 min walk‬
  • World Waterpark
    ‪15 min walk‬
  • Edmonton, AB (YEG-Edmonton Intl.)
    ‪27 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible | In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

Fantasyland Hotel

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  • Parking included
  • Free WiFi
  • Restaurant
4.0 out of 5, Very Good, (1524)
The price is $186
per night
$203 total
includes taxes & fees
Apr 28 - Apr 29
Fantasyland Hotel

About this property

West Edmonton Mall Inn

Hotel in West Edmonton
This smoke-free hotel features a water park (surcharge), dry cleaning, and a 24-hour front desk. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, express check-out, a lobby fireplace, and a front-desk safe are onsite.
West Edmonton Mall Inn offers 88 accommodations with safes and coffee/tea makers. 42-inch flat-screen televisions come with cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a water park (surcharge).

The recreational activities listed below are available either on site or nearby; fees may apply.

West Edmonton Mall Inn features a water park (surcharge). Public areas are equipped with complimentary wireless Internet access. A complimentary breakfast is offered each morning. This family-friendly hotel also offers a fireplace in the lobby, dry cleaning/laundry services, and express check-out. Complimentary self parking is available on site.

West Edmonton Mall Inn is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:30 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM

Things to do

  • Bowling alley
  • Water park

Family friendly

  • Bowling alley
  • In-room refrigerator
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: CAD 25.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

West Edmonton Inn
West Edmonton Mall Inn Alberta
West Edmonton Mall Inn
West Edmonton Mall Hotel Edmonton
West Edmonton Mall Inn Hotel
West Edmonton Mall Inn Edmonton
West Edmonton Mall Inn Hotel Edmonton

West Edmonton Mall Inn Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 450 out of 1258 reviews
Rating 8 - Good. 396 out of 1258 reviews
Rating 6 - Okay. 209 out of 1258 reviews
Rating 4 - Poor. 115 out of 1258 reviews
Rating 2 - Terrible. 88 out of 1258 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lynn

Stayed 2 nights in Jan 2025

4/10 Poor

Sharlene, Airdrie

Disliked: Staff & service, amenities, property conditions & facilities
This property breakfast is horrible, the room was very beat up, and I took of video of the banging that was happening in the hallway early morning. 👎
Stayed 1 night in Jan 2025

4/10 Poor

Cindy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Check your sheets before you crawl into bed.
Stayed 1 night in Jan 2025

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Checkout time was way too early, requested a noon checkout and was told to come back the next day…came back at 6am before going to work for a couple hours, was told to come back later…. Really inconvenient. No soap in the room either and shower didn't drain great. Expected better at this price range. Beds were comfy and room as clean, good location, just some frustrations.
Stayed 1 night in Jan 2025

10/10 Excellent

Pat

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. Staff extremely friendly and helpful
Stayed 1 night in Jan 2025

8/10 Good

karla

Stayed 2 nights in Sep 2024

4/10 Poor

Devon

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No room safe. Toilet broke. Renovations on floor above us. Limited options for breakfast. Just a generally poor experience. Would not go back ever again.
Stayed 5 nights in Jan 2025

10/10 Excellent

Quimson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast
Stayed 4 nights in Jan 2025

4/10 Poor

Trisha

Liked: Cleanliness
Disliked: Staff & service
The hotel had no wifi and you are expected to log into the free wifi from the mall across the street which worked for me and two of my kids but not for my other son. So he had a terrible experience as he didn’t have any data otherwise. They took forever to bring us our cot, almost 8 hours to be exact. The hotel false advertised or the name was very misleading as I thought it was part of the mall as they even added photos of the West Edmonton pool on their Expedia site. I was confused when we arrived to find that it was not connected and was across the street and not actually part of the mall or the pool at all.
Stayed 1 night in Jan 2025

6/10 Okay

Lyn

Traveled with family and small children
Liked: Staff & service
When we walked in the front desk lady was just great. Unfortunately it is an extremely busy hotel and she was all by herself. I’d say they could use at least one other staff, especially on busy days. There was no soap in our room at all. Again, wanted to ask for some but every time o went up the front desk she was so busy. There was a loud bang in our room all night, maybe from pipes or heater. Who knows. Extremely convenient location to the mall though.
Stayed 1 night in Jan 2025

6/10 Okay

Lesley

Stayed 2 nights in Dec 2024

8/10 Good

Aj

Traveled with family
Liked: Cleanliness
Stayed 1 night in Jan 2025

2/10 Terrible

Norman

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
My family and I stayed at this Inn for the New Year's for two nights. We were all super disappointed to see that our room's refrigerator was broken and after notifying the front end staff that we needed to store food, nothing was ever done even though we were told: “that a mechanic came in to check”. We were also disappointed that we were not able to get any discounts to the water park and mall even though we were told by Expedia that everything was included. The add description needs to be more clear or else that’s super false advertising. Furthermore, the rooms were in bad shape. Lots of carvings and vandalism. One of our bed frames was also damaged and at night we were able to hear all of our neighbours and a weird clicking sound kept happening. We did however like the included breakfast but wished there were more protein options perhaps some sausages or bacon. We really wish someone from the front end was able to truly help make our experience better here or at least provide some kind of compensation due to all of the issues we ran through. We definitely don’t recommend this hotel/Inn if anyone is looking to visit Edmonton and its mall.

10/10 Excellent

Edward

Stayed 4 nights in Dec 2024

4/10 Poor

Mohamed

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Needs renovation
Stayed 2 nights in Jan 2025

6/10 Okay

Karen

Liked: Cleanliness, property conditions & facilities, room comfort
Ok
Had to wait awhile for someone to appear at the front desk before being checked in. Once in the room the bed appeared to had been slept in due to the comforter being creased badly. Nice it is directly across from WEM. Breakfast provided was cold hard boiled eggs, pancakes and toast.
Stayed 1 night in Dec 2024

8/10 Good

Ranmeet

Stayed 1 night in Dec 2024

10/10 Excellent

Hunter

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, helpful. Very many charging options in rooms. Spacious. Accommodates pets.
Stayed 2 nights in Dec 2024

10/10 Excellent

Dennyse Marie

Stayed 1 night in Dec 2024

2/10 Terrible

Krystal

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff is unlike the hallways are not clean it’s so noisy
Stayed 6 nights in Dec 2024

10/10 Excellent

Josephine, Saskatoon

Liked: Cleanliness, staff & service, property conditions & facilities
The distance to West Edmonton Mall is just across the street Food , shopping , entertainment was readily available
Stayed 3 nights in Dec 2024

6/10 Okay

TJ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perferct for the location being by WEM. Personally i find it to be a busy hotel for one elevator the amount of time it took to leave that morning and having to go up and down several times before getting off was crazy...would have taken the stairs but had luggage. Being right by the breakfast room on the third floor is something i won't do again with smelling burnt toast all morning when trying to sleep in before the drive home. I also only stayed there to get wristbands for the waterpark but apparently being booked through expedia caused us to not be elgible for that perk. Staff were kind and the hotel was clean and cozy enough.
Stayed 2 nights in Dec 2024

2/10 Terrible

Abraham

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

4/10 Poor

Raylene

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The property had a very strong smell of cigarette smoke, there was zero flexibility with the front desk. The property all around was full of garbage or alcohol cans/bottles and our tv remote didnt work. Close to the mall but not safe to walk to and from at night
Stayed 4 nights in Dec 2024