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Mercure Edinburgh Haymarket

4.0 star property

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Photo gallery for Mercure Edinburgh Haymarket

In-room safe, desk, soundproofing, iron/ironing board
Dock
Exterior
Bar (on property)
Bar (on property)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Air conditioning
  • Gym
  • Room service
  • Bar
  • 24/7 front desk

Explore the area

Map
38 Gardner's Crescent, Edinburgh, Scotland, EH3 8DQ
  • Grassmarket
    ‪11 min walk‬
  • Princes Street
    ‪12 min walk‬
  • Edinburgh Castle
    ‪17 min walk‬
  • Edinburgh (EDI)
    ‪22 min drive‬

Room options

View all photos for Comfort Room, 1 Double Bed with Sofa bed

Comfort Room, 1 Double Bed with Sofa bed | In-room safe, desk, soundproofing, iron/ironing board

Comfort Room, 1 Double Bed with Sofa bed

  • 161 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Comfort Room, 1 Double Bed

Comfort Room, 1 Double Bed | In-room safe, desk, soundproofing, iron/ironing board

Comfort Room, 1 Double Bed

  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Superior Room, 1 Double Bed

In-room safe, desk, soundproofing, iron/ironing board

Privilege, Superior Room, 1 Double Bed

  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Twin Room, 2 Twin Beds

Comfort Twin Room, 2 Twin Beds | In-room safe, desk, soundproofing, iron/ironing board

Comfort Twin Room, 2 Twin Beds

  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Reception

Point A Hotel Edinburgh Haymarket

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Bar
4.4 out of 5, Excellent, (1481)
The price is $224
per night
$268 total
includes taxes & fees
May 14 - May 15
Point A Hotel Edinburgh Haymarket

About this property

Mercure Edinburgh Haymarket

4-star hotel in Tollcross
A fitness center, a bar/lounge, and 24-hour room service are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a business center, concierge services, and dry cleaning. Housekeeping is available on request.
Mercure Edinburgh Haymarket offers 110 air-conditioned accommodations with laptop-compatible safes and hair dryers. Televisions come with satellite channels and pay movies. Bathrooms include showers.

This Edinburgh hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Public areas are equipped with complimentary wireless Internet access. This 4-star property offers access to a business center. A bar/lounge is on site where guests can unwind with a drink. This business-friendly hotel also offers a fitness center, multilingual staff, and concierge services.

Mercure Edinburgh Haymarket is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
24-hour room service is available.

Languages

Chinese (Mandarin), English, French, German, Hindi, Hungarian, Icelandic, Italian, Latvian, Polish, Romanian, Russian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available from 6:00 AM to midnight; GBP 11 per day; discounts available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: GBP 18.50 per person
  • A bar/lounge

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 8 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay movies
  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 18.50 per person
  • Nearby parking fee: GBP 11 per day (1640 ft away; open 6:00 AM to midnight)
  • Late check-out fee: GBP 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Mercure Edinburgh Quay Hotel
Mercure Quay Hotel
Mercure Edinburgh Quay
Mercure Quay
Mercure Edinburgh Quay Scotland
Mercure Edinburgh Haymarket Hotel
Mercure Edinburgh Haymarket Hotel
Mercure Edinburgh Haymarket Edinburgh
Mercure Edinburgh Haymarket Hotel Edinburgh

Mercure Edinburgh Haymarket Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 468 out of 1001 reviews
Rating 8 - Good. 326 out of 1001 reviews
Rating 6 - Okay. 109 out of 1001 reviews
Rating 4 - Poor. 66 out of 1001 reviews
Rating 2 - Terrible. 32 out of 1001 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Stuart

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The heating in the hotel was broken, no advance warning they clearly knew about it before hand and where using stall tactics insisting it will be fixed, and is just an issue in your room but over heard several other customers make the same complaint. We had to mention it 7 times and nothing was done we moved rooms and the heating was broken there too, I should have been suspicious the heating was out in the whole hotel with how slow they where to over a different room. Also in the first room the lights stopped working and it still took two complaints to get moved rooms, I understand things can go wrong but lying and being unhelpful is not good, so would avoid staying here.
Stayed 4 nights in Jan 2025

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Privilege room

Was a lovely clean hotel & quiet. The only thing that was frustrating was the heating / AC didn’t work but when informing reception they delivered a heater as it was cold.
Stayed 2 nights in Jan 2025

10/10 Excellent

D

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and Comfortable

The Mercure in Edinburgh was clean and tidy. The staff were friendly and attentive. We didn’t use the bar or restaurant, so I’m unable to comment. The beds were comfortable. My only complaint would be that the wifi didn’t work, especially in the rooms. My colleague had the same issue in his room, which was on a different floor.
Stayed 4 nights in Jan 2025

4/10 Poor

William

Liked: Cleanliness, staff & service, property conditions & facilities

Heating and sleep

Heating system in the room was not working properly, booked two rooms and was the same in each room, beds very hard and not too comfortable resulting in a restless night.
Stayed 1 night in Jan 2025

10/10 Excellent

Riley

Stayed 2 nights in Jan 2025

8/10 Good

Catherine

Stayed 1 night in Jan 2025

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the most wonderful stay at the Mercure! The staff were so pleasant, and the room was immaculate! I was so impressed, and would definitely stay again
Stayed 1 night in Nov 2024

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

Got an early check in and a better room than I booked. Free WiFi but the signal was weak. Apart from that everything else was great
Stayed 1 night in Jan 2025

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Gillian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another excellent stay.

Lovely stay and great room. Very helpful staff.
Stayed 2 nights in Jan 2025

8/10 Good

Margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Patrick

Disliked: Property conditions & facilities, room comfort

Like being trapped in a basement

Ever wondered what it would feel like to be buried alive and are you prepared to pay to find out? Then check in to Mercury Edinburgh Haymarket Hotel. My room was two floors below ground, with a tiny window where I could see a sliver of the sky if I angled my head steeply. There was no 4G connection to speak of this deep underground. To make it worse the WiFi was not working properly, because they had stupidly scheduled an upgrade just before the NYE holiday, when BT engineers were guaranteed to be on holiday and not able to come and fix it. I lost three days of work time. Finally the window wouldn’t close on the night that temperatures dropped below freezing and I was moved to a different room. This one was above ground, but at this stage I just wanted to check out and leave. I wouldn’t want to be back here even if I was dead. Avoid if you can.
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Charlotte

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely, convinient stay

Lovely stay and lovely hotel, great, quiet location but still close to everything. Wish there was a smart TV though for when we needed to chill in the room.
Stayed 2 nights in Dec 2024

6/10 Okay

Dipak

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
This is not a great hostel, to be honest, given the group it belongs to . No better to a travelodge under any of the categories . Had a lot scope.of improvements.
Stayed 5 nights in Dec 2024

6/10 Okay

Cathy

Stayed 6 nights in Nov 2024

4/10 Poor

Amy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Josh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff and even with a few issues out of there control very helpful
Stayed 4 nights in Dec 2024

6/10 Okay

Paul

Business traveler

Is what it is….

Room key machine was broken so needed escorted to room. Probably the best value place to stay in Edinburgh
Stayed 1 night in Dec 2024

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Hamoon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great clean comfy hotel

Everything was excellent except the fact their door lock system was down and we needed concierge to open the door every single time. However, they were always available and fast on that: I see that issue in predictable and that does not effect how good the stay was.
Stayed 2 nights in Dec 2024

10/10 Excellent

Natasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel quite close to the town centre. Room was a little hot but other than that was lovely stay
Stayed 3 nights in Nov 2024

6/10 Okay

Ryan

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good and convenient location

Comfy twin room, well designed and furnished. Very convenient for Haymarket side of town. Minor things stopping it from getting 5 stars in my review - The room keys weren’t being programmed properly so had to be escorted to the room each time (friendly and polite staff though!). The refillable bottles of shampoo and shower gel in the bathroom were both empty. My room was above the main entrance and there was an extremely noisy lorry outside delivering something at 7am in Saturday morning. I used a herbal teabag (as I drink uncaffeinated) but the next day was replenished only with regular caffeinated tea bags.
Stayed 2 nights in Dec 2024