10/10 Excellent
Verified traveler
Traveled with family
Nov 6, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff on arrival were professional and easy friendly - that’s rare these days. They appeared to be just a better quality than often found in budget hotels. They looked you in the eye and seemed to actually enjoy their job! I felt immediately happy to be there. They intentionally described all that was available during our stay and nothing was a bother.
The room was spotless clean. It’s a new hotel so that helped. Placed in a business park means it’s peaceful and quiet. Right by the tram and shopping. You should describe that in your location on the hotel description! It’s a real selling point and you’re not promoting the tram, just a few stops to Edinburgh, the shops or the peace and you should! You should also promote the dining area- I wish we had known there was a microwave to use freely and the tea and coffee on tap 24 hrs - you need to promote these in the hotel description more evidently! It was so good to have these things!
Loved the little attention to detail like picnic tables at the front and the jogging route map on the wall and the drinks fridge 24/7 and an umbrella loan stand. These are the things that make a hotel a home from home that cares!
Overall you should be chuffed with yourselves- don’t let the corporate or aging with time let you loose this edge you have! Keep it fresh, keep being generous with facilities - you’re a breath of fresh air in a tired hotel world!
Verified traveler
Stayed 1 night in Oct 2024