A restaurant, a 24-hour front desk, and free self parking are available at this smoke-free hotel. WiFi in public areas is free. Change of towels is available on request.
Best Western Ebbw Vale offers 37 accommodations with complimentary toiletries. Beds feature premium bedding. Digital television is provided.
Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
The hotel offers a restaurant. Wireless Internet access is complimentary. Complimentary secured self parking is available on site.
Best Western Ebbw Vale is a smoke-free property.
English breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Level Inn - This restaurant serves breakfast, brunch, lunch, and dinner. A children's menu is available. Reservations are required.
Languages
English
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Free secured self parking on site
Wheelchair-accessible parking available
Food and drink
Daily English breakfast available 7:00 AM to 10:00 AM for a fee: GBP 8.99 for adults and GBP 8.99 for children
A restaurant
Restaurants on site
Level Inn
Conveniences
24-hour front desk
Guest services
Change of bedsheets (on request)
Change of towels on request
Housekeeping (daily)
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
More
Smoke-free property
Room amenities
Bedroom
Premium bedding
Bathroom
Bathtub or shower
Free toiletries
Hair dryer (on request)
Private bathroom
Towels provided
Entertainment
32-inch TV with digital channels
Food and drink
Electric kettle
Tea bags/instant coffee
More
Heating
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before 10:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are available for GBP 7 per stay
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Deposit: GBP 20 per accommodation, per stay
We have included all charges provided to us by the property.
Optional extras
Fee for English breakfast: approximately GBP 8.99 for adults and GBP 8.99 for children
Rollaway bed fee: GBP 7 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Property is also known as
Level Inn
Best Western Ebbw Vale Hotel
Best Western Ebbw Vale Ebbw Vale
Best Western Ebbw Vale Hotel Ebbw Vale
Best Western Ebbw Vale Reviews
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
The hotel itself and stay would have been good if it wasn't for a faulty alarm at 3am and the poor guest experience and management of the situation which last almost an hour. Clearly technology failure but could have been handled more efficiently with guests.
The property shows clear signs of age but actually not bad and would stay again.
Arrived at hotel to find a small narrow car park. Best western taken over hotel 2 weeks ago from level up hotel. No hair dryer in bedroom. Carpet in bedroom was stained. Staff in own clothes. Even the manager serving in a pair of gym shorts and tshirt. Returned from breakfast Saturday morning to knock on door you haven't paid for breakfast even though website said free breakfast. Could of put the breakfast on the room tab and pay on exit. At breakfast no jam, marmalade, pepper. Saturday night 3am fire alarm went off all guests between car park and reception as it was minus 3. One person on night shift. No communication to guests what was going on. No list to check all guests out of rooms. Two guests left the hotel after hour and half. The firm who deals with the alarm informed hotel it was fault on system to disconnect from mains as it take the engineer hour to arrive and the alarm would of been going for 2 hours. Short staffed trying to cover all areas of the hotel not great. Worst best western hotel i have stayed in. Water machine over flowed had to ask for mop and clean it up. No sign to put up wet area. Would not recommend to stay.
C
Stayed 2 nights in Mar 2025
6/10 Okay
Kirstie
Mar 17, 2025
Kirstie
Stayed 1 night in Mar 2025
2/10 Terrible
Mark
Mar 16, 2025
Disliked: Cleanliness, staff & service
Fire alarms
Very disappointed with the 2 fire alarms that went of twice in the night, 1 at 10pm and the other at 320am both false alarms with they could not turn for an hour.
We traveled up last night from Sussex so I didn’t have so I didn’t have to get up early to visit bike park wales. which turned out to be a waste of tome
Stayed for two nights as was attending a family funeral. The staff were excellent and very helpful. The bed was comfortable and the room and toilet were clean. Hotel was warm throughout, breakfast was very good and the bar prices were very reasonable.
Allan
Stayed 2 nights in Jan 2025
6/10 Okay
David
Business traveler
Jan 20, 2025
Liked: Staff & service, room comfort
On arrival the electrics to the hotel had gone down, we received a complimentary hot drink
The room we stayed in had no heating so was freezing cold, I suppose if I had of mentioned it I would have got some portable heaters
It won't put me off staying here again though,
Thank you
The things that stood out the most was how incredibly friendly was every staff member in the hotel and how clean the hotel was, my room smelled nice when I arrived. Breakfast was good, it’s a shame that advertised dinner service was not available on neither days off my stay.
The Negative point is non existent sound insulation and super loud kids at almost 11pm.
Vikenty
Stayed 2 nights in Nov 2024
4/10 Poor
Alison
Nov 25, 2024
Liked: Room comfort
Not really good enough
We booked in and were given our key but when we opened the door to our room it has all decorating things in it and the tv off the wall. We returned to reception and were given another room but this should not have happened. We only had breakfast on one morning but waited ages to be served which made us late for check out
Alison
Stayed 2 nights in Nov 2024
6/10 Okay
Gary
Nov 24, 2024
Liked: Staff & service
I booked a 2 day stay and everything was fine till morning i checked out when i was looking to take a shower but on entering the ensuite found place flooded. In fairness hotel acted swiftly in offering another room to take shower but meant me packing a little earlier. Have to say breakfasts were good though
The staff here were lovely couldn’t do enough for you.
Rooms were clean.
There isn’t a lot of parking on site but there is a pay & display across the road.