4/10 Poor
jamie
Traveled with family
Oct 6, 2024
Disliked: Property conditions & facilities, room comfort
Bad one night stay $1700 per night suite!
We paid $1700 for a luxury suite for only 1 night stay! We had 3 problems that at a price like this is not acceptable . We had a room with 2 floors and the shower was leaking and dripped like crazy and left a huge mess on the floor below all over the floor. The TV remote would not work so the front desk charged the remote and brought the remote back and when my kids went to bed the remote died again . They had no TV at night and in the morning . There was no TV in the one bedroom also which was bad. The one TV didn’t even have basic cable unless u punch in a log in and password which we is not have access to. Lastly in the middle of the night at 1AM in the room we had our smoke alarm go off and it said “FIRE , FIRE” and I jumped out of bed and ran downstairs in a panic to check on my young children in my sleep and almost fell down the stairs and hurt my ankle. It must have been a faulty battery or something because there was no issue . It took an all of us a few hours to get back to bed . Not good! The next day we all were exhausted. Not acceptable for $1700 per night hotel roll. Won’t be coming back for sure
jamie
Stayed 1 night in Oct 2024