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Holiday Inn Hotel & Suites Durango Downtown, an IHG Hotel

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Holiday Inn Hotel & Suites Durango Downtown, an IHG Hotel

Lobby sitting area
Exterior
Lobby
Point of interest
Bar (on property)

Reviews

8.4 out of 10

Very good

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar

Explore the area

Map
21636 Highway 160 West, Durango, CO, 81301
  • San Juan National Forest Supervisor's Office
    8 min walk
  • Animas River
    8 min walk
  • Animas River Trail
    10 min walk
  • Durango, CO (AMK-Animas Air Park)
    10 min drive

Room options

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Walk-In Shower)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed (Walk-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Premium Room, 1 King Bed, Accessible (Mobility, Accessible Tub) | Bathroom | Hair dryer, towels

Premium Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Balcony

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed, Balcony

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, Multiple Beds

  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room

  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Balcony

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Balcony

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Fireplace

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Fireplace

  • Sleeps 4
  • 2 Queen Beds

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Exterior

Comfort Inn & Suites Durango

Pool
Breakfast included
Pet friendly
Parking included
4.3 out of 5, Excellent, (1574)
The price is $76
per night
$86 total
includes taxes & fees
Jan 8 - Jan 9
Comfort Inn & Suites Durango

About this property

Holiday Inn Hotel & Suites Durango Downtown, an IHG Hotel

3-star Durango hotel close to Durango and Silverton Narrow Gauge Railroad
This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request.
Holiday Inn Hotel & Suites Durango Downtown, an IHG Hotel offers 116 air-conditioned accommodations with safes and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided on request.

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, Holiday Inn Hotel & Suites Durango Downtown, an IHG Hotel provides a spa tub and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center and 3 meeting rooms. This business-friendly hotel also offers a terrace, a vending machine, and ski storage. Onsite parking is available (surcharge). A total renovation of this property was completed in February 2023.

Holiday Inn Hotel & Suites Durango Downtown, an IHG Hotel is a smoke-free property.

Burger Theory - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Ski shuttle nearby
  • Self parking on site (USD 10 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Burger Theory

Things to do

  • Gym
  • Indoor pool
  • Ski storage
  • Spa tub
  • TV in common areas

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Hardwood flooring in public areas
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Built in 2013
  • Fireplace in lobby
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per accommodation, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150 per stay
  • Resort fee: 2.9 percent of room rate

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 10.00 per day (in/out privileges)
  • Pet fee: USD 40 per accommodation, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to midnight
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Durango Central
Holiday Inn Hotel Durango Central
Holiday Inn Hotel Central
Holiday Inn Hotel Suites Durango Central

Holiday Inn Hotel & Suites Durango Downtown, an IHG Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 522 out of 1000 reviews" "
Rating 8 - Good. 254 out of 1000 reviews" "
Rating 6 - Okay. 118 out of 1000 reviews" "
Rating 4 - Poor. 69 out of 1000 reviews" "
Rating 2 - Terrible. 37 out of 1000 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

June

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t stay in this hotel. My experience was horrible. I couldn’t check in after 3:30 pm or my arrival at the hotel because a room wasn’t ready. I had to come back later time. The room was noisy during my first day of stay. Consistently you heard sound from ice machine outside of room and talking sounds from a next room too. I requested a night staff to change my room for second day of my stay but it got denied without any good reason. His customer skill was so poor. During my stay, only good experience was dealing with Mr Jim. His customer service was excellent. I recommended you to choose diff hotel to enjoy your trip.
Stayed 2 nights in Sep 2024

8/10 Good

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to trail , close to amenities . Would return and stay at hotel again.
Stayed 1 night in Sep 2024

10/10 Excellent

margo

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel features large suites, new furniture, two large TVs , easy parking and is about a five minute drive to old town. We’ve stayed there before and will again.
Stayed 2 nights in Sep 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mostly good. Only complaint is that breakfast buffet closed at 9:30 which is too early for a weekend.
Stayed 3 nights in Sep 2024

4/10 Poor

Daryl

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beds were uncomfortable, there were rose peddles left behind swept behind the room door from probably a former guests “romantic” night. We ask for a rollaway bed which they forgot about we called the front desk multiple times and they never answered we had to go down they told us they forgot which was like a couple hours after check in.
Stayed 1 night in Sep 2024

10/10 Excellent

Acoma

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Douglas

Stayed 2 nights in Sep 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Michael

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They had one working elevator there were busloads of people doing some type of convention you had to wait for the elevator or take the stairs I am on oxygen and I wasn't going to wait 20 minutes to take the elevator up to the forth floor, ran out of coffee twice, parking fee $ 10 per night for a space that they own breakfast or additional $10 if you would like to eat there I am an IHG member and this is not anything that I would ever recommend based on my stay there.
Stayed 2 nights in Sep 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have avoided chains like Holiday Inn for years, but after several recent horrible motels, we decided to try Holiday Inn again. It was terrific!
Stayed 1 night in Sep 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy from the room above and the beds are too soft. Otherwise it’s a good place to stay.
Stayed 4 nights in Sep 2024

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful, loved having dining in the hotel. Room was large and bed was comfy.
Stayed 2 nights in Sep 2024

8/10 Good

leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we were checking in on time we were told our room would be ready in 15 minutes, we had to wait over 45 minutes. When were checking the gentleman that was checking us in charged our cards even thought we obviously paid through a 3rd party, he failed to give us our parking passes and our breakfast tickets, he was rude the whole time he was checking us in. However, the manager lady the next morning was more than helpful in clearing up the credit card issue and breakfast tickets. The room itself was very nice and clean. I would totally recommend this hotel.
Stayed 1 night in Sep 2024

8/10 Good

Donna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Entrance to property was tricky to find
Stayed 2 nights in Sep 2024

4/10 Poor

Garrie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Check in was at 3 but when we showed up they didnt have our room ready but would be just about 10 more minutes. We waited in the lobby for 45 minute and asked again and was told still not ready but offered us another room, one with out the view and fire place we had reserved. Then was asked to pay for the room when we were already charged through expidia. We asked if we were get a credit for taking a cheaper room and was told no but we could get a free parking pass. In the morning the breakfast was less then desirable. They were out of just about everything at 9am on a saturday and what they did have was not worth the extra fee that we were charged. The only good thing was the room was clean and easy to get to. Super disappointed.
Stayed 1 night in Sep 2024

8/10 Good

Crystal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

TAMARA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The view was nice from our 3rd floor room. Bathroom was large and spacious. We didn't like that the bathroom door would open wide and hit the entry door. The staff was nice enough but the concessions items were less than worth it. I got an ice cream drumstick that had been previously melted and a Dr. Pepper that was flat. I dont think we would stay again. Ate in the restaurant and they'd had a replacement cook come in. The food was not great at all. The breakfast buffet the next morning was a $10 joke. opened up and
Stayed 1 night in Sep 2024

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean nice hotel
Stayed 1 night in Sep 2024

6/10 Okay

Mary

Liked: Cleanliness, staff & service
the shower wasnt working properly. Never got it fixed correctly the 5 days we were there. Footnote: no exhaust fan in bathroom nor was there a window. Never have I experienced that.
Stayed 4 nights in Aug 2024

10/10 Excellent

Stefanie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that we were able have our pet with us. Clean rooms - really appreciate the laminate flooring. Super large dog park adjacent to parking lot!
Stayed 1 night in Sep 2024

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was like staying at an Embassy Suites, compared to the Baymont. We accidentally miscounted our days in Durango and needed an extra day. The Baymont could not accommodate us so we had to leave and I we are extremely greatful we found a room here. The room was amazing and super clean, wish we could have stayed here the whole time.
Stayed 1 night in Aug 2024

10/10 Excellent

Ronald L

Liked: Cleanliness, property conditions & facilities
Short stay
Stayed 2 nights in Aug 2024

2/10 Terrible

Jason

Traveled with family
Disliked: Cleanliness, staff & service, amenities
From the get-go it was a lot of miscommunication I was being charged $95 more than what I was quoted for a total on Expedia. The front Clerk that night just said oh it's third party fees and he was not helpful at all. Then the next day I got charged $15 for a property Improvement fee I didn't know about that included parking which I didn't know about either. The kind lady in the counter that day did remove it. Also the cleaning ladies skipped our room the first night and they would have the second day as well but we had to tell the front Clerk. A lot of confusion at checkout saying I was charged a certain amount yet my debit card showed another amount. I'm by no means a picky person but this place was really bad. Never again.
Stayed 4 nights in Aug 2024

2/10 Terrible

Michelle

Traveled with group
Disliked: Staff & service, amenities
Charged $10/nite for parking and $10 for breakfast. Overcharged me for my room. Room didn’t have any toiletries & dispenser was broken. There was no bath mat & we almost slipped in the tub. You had to be a contortionist to reach the TP holder. The room above us had kids running around all night. And you had to insert your hotel key in order for the lights to work. Our view consisted of a dirt hill. Overall, worst hotel stay ever!
Stayed 1 night in Aug 2024