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Gamma Durango Plaza Vizcaya

4.0 star property

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Photo gallery for Gamma Durango Plaza Vizcaya

Reception
Flat-screen TV
Lunch and dinner served, Regional cuisine
Junior Suite, 2 Double Beds | In-room safe, desk, laptop workspace, blackout drapes
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Bar
  • Breakfast included
  • Room service
  • Gym
  • 24/7 front desk

Explore the area

Map
Gines Vazquez Del Mercado 806, Colonia Nueva Vizcaya, Durango, DGO, 34080
  • Paseo Durango Shopping Center
    ‪15 min walk‬
  • Durango Cathedral
    ‪4 min drive‬
  • Plaza de Armas
    ‪5 min drive‬
  • Durango, Durango (DGO-Guadalupe Victoria Durango Intl.)
    ‪21 min drive‬

Room options

View all photos for Junior Suite, 2 Double Beds

Junior Suite, 2 Double Beds | In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | In-room safe, desk, laptop workspace, blackout drapes

Superior Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Gamma Durango Plaza Vizcaya

4-star Durango hotel with restaurant
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a conference center, a business center, and conference space. Change of towels is available on request.
Gamma Durango Plaza Vizcaya offers 131 air-conditioned accommodations with safes and complimentary bottled water. Flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Durango hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a business center and meeting rooms. This business-friendly hotel also offers a fitness center, a vending machine, and gift shops/newsstands. Complimentary covered self parking is available on site.

Gamma Durango Plaza Vizcaya is a smoke-free property.

A complimentary self-serve breakfast is served on weekdays between 7:00 AM and 9:30 AM and on weekends between 8:00 AM and 10:00 AM.
Los Portales - This restaurant specializes in Regional cuisine and serves lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site

Food and drink

  • Free self-serve breakfast available 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Los Portales

Things to do

  • Gym

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 500 per pet, per night, plus a deposit of MXN 1000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Property is also known as

Best Western Plus Plaza Vizcaya Hotel Durango
Best Western Plaza Vizcaya Durango
Best Western Plaza Vizcaya Hotel
Best Western Plaza Vizcaya Hotel Durango
BEST WESTERN Plaza Vizcaya Durango, Mexico
Best Western Plus Plaza Vizcaya Hotel
Best Western Plus Plaza Vizcaya Durango
Best Western Plus Plaza Vizcaya
Gamma Durango Plaza Vizcaya Hotel
Gamma Durango Plaza Vizcaya Durango
Gamma Durango Plaza Vizcaya Hotel Durango

Gamma Durango Plaza Vizcaya Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 403 out of 787 reviews
Rating 8 - Good. 261 out of 787 reviews
Rating 6 - Okay. 90 out of 787 reviews
Rating 4 - Poor. 26 out of 787 reviews
Rating 2 - Terrible. 7 out of 787 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, hot shower and air conditioning was adequate. Staff was very accommodating. The free breakfast was modest but fresh and plentiful. I got my money’s worth.
Stayed 1 night in Apr 2025

10/10 Excellent

Karla Sabine

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the room, and was clean all the time, but I don’t liked it the elevator
Stayed 1 night in Mar 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice, and quiet hotel

Great customer service. We felt welcome every time we encounter a staff.
Stayed 4 nights in Mar 2025

10/10 Excellent

Ruben

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not walk around
Stayed 3 nights in Feb 2025

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its calm and quiet. Good nights sleep on drive to Mazatlan from Texas.
Stayed 1 night in Feb 2025

10/10 Excellent

Maria Del Rosario

Stayed 1 night in Jan 2025

8/10 Good

Javier

Liked: Amenities, property conditions & facilities
Good we spleep very good
Stayed 1 night in Feb 2025

10/10 Excellent

Maria Del Rosario

Stayed 1 night in Jan 2025

10/10 Excellent

Pam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to enter, restaurant on the premises, free breakfast and attached to a shopping plaza.
Stayed 1 night in Jan 2025

10/10 Excellent

Norm

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big room with a king size bed. Easy, secure parking and friendly staff. It's a bit of a maze to our room, so they had a guide take us there. He disappeared before we could tip him. It is about a 45 minute walk to the Pancho Villa museum, but lots to look at on the way there. Most of the restaurants in the area are Chinese, and there's a Carl's Jr really close. Also really close to a Soriana grocery store. Breakfast in the morning was table-served in the property's restaurant scrambled eggs, frijoles, potatoes & cream, toast, coffee and orange juice.
Stayed 1 night in Jan 2025

10/10 Excellent

Julia

Stayed 1 night in Oct 2024

10/10 Excellent

jack

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A 4 star hotel at a 2 star price. Highly recommend
Stayed 1 night in Dec 2024

6/10 Okay

Francisco J

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

6/10 Okay

Alma

Stayed 1 night in Nov 2024

10/10 Excellent

MINERVA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar economico de alta atencion y calidad. El restaurante es superior y su servicio igual. Todo muy bien. Mucho mejor que otros come el Gobernador y Victoria
Stayed 1 night in Nov 2024

10/10 Excellent

Narely

Stayed 3 nights in Oct 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service
I love the hotel very convenient located in an area where I can get in and get out easily the only thing that I really had issues with parking as this limited right by the room. But overall it was a great day
Stayed 3 nights in Oct 2024

10/10 Excellent

ernesto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Jul 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Friendly staff.
Stayed 3 nights in May 2024

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

More like a Motel 6

The place is weird. There is one entrance through a half abandoned mall and it has a wing with rooms in the mall. The breakfast which is not very good is in the center of the mall. Mall is probably a compliment as the place has a weird abandoned vibe. The main entrance is on the other side of the mall and there it is a regular American style Motel like a Motel 6. The room was a Suite but it was very simple and large enough but very old and cheap. However it had everything one needs.
Stayed 1 night in Apr 2024

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad experience

Do not stay at this hotel, or if you do choose the suites or higher priced options. None of the pictures in the description matched our actual room. The room was in a horrible condition, so old that the carpet was falling apart. The hotel was noisy and dirty. We even put the "do not disturb" sign and the maid knocked at our door in the morning waking us up. Trash was left on the exterior access balcony and not picked up for the entire day. The reception desk staff seemed totally disinterested in the work they were hired to do. What an awful experience. I have no idea where the good reviews come from.
Stayed 1 night in Apr 2024

2/10 Terrible

Darla, Rosenberg

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this property online because it is pet friendly and has free parking and Wi-Fi. I arrived and unpacked my bags and took a shower. And when I took a shower, it flooded the entire room and bathroom to the point of making a small lake. I went into the lobby and told the man at the desk about the flood. He sent a maintenance man over who pulled a whole bunch of long black hairs out of the drain and left them in the trashcan. Then he told me to go to the front desk and change rooms. When I arrived at the front desk, the desk clerk told me that the hair that the maintenance man took out of the trash he believes to be my dogs. The funny thing is my dog is a little white with very few light brown spots, and he’s a hypoallergenic Shih Tzu. Not only that, he didn’t take a shower. I have long, dark blonde hair, and I only took one shower and my hair didn’t all fall out. They literally blamed me for flooding the bathroom when all I did was take one. Then he told me I had to pay a 500 peso pet deposit, even though it was not on my booking information nor did anyone tell me when I registered for my room. I have never had a more uncomfortable, disrespectful and unprofessional experience and what should’ve been a very simple one night stay while I’m traveling with my very quiet, suite non-shedding dog who doesn’t take showers.
Stayed 1 night in Feb 2024

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Alberto

Traveled with family
Liked: Property conditions & facilities
Great hotel. Friendly staff and excellent rates
Stayed 1 night in Jan 2024

10/10 Excellent

Alberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and affordable hotel. Nice staff and clean
Stayed 1 night in Jan 2024