Ratings based on 989 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Mar 24, 2024 on Expedia
Beautiful location, room not brilliant.
by A verified traveler
Posted Mar 15, 2024 on Expedia
by A verified traveler
Posted Mar 3, 2024 on Expedia
Always a pleasure staying at Dunkeld House, the staff in particular are excellent, friendly and attentive.
Comment from Hotel Management
Mar 10, 2024 by Duty Manager - Dunkeld House Hotel, Hotel Management
Dear NeilThank you for taking the time to review your recent Dunkeld House Hotel Experience. We appreciate your continued support and your kind words regarding our staff. Looking forward to your next visit.kindest regards,Kenny
by A verified traveler
Posted Feb 24, 2024 on Expedia
Room was fantastic for staying with our young son. Service for dining was average, we ate early in the bar area but staff all seemed like they had showed up late. At first there was no one about then lots appeared all fussing over candles on tables and busy work instead of asking guests what they’d like or where they should sit. Food was very good though. Pool area looks great and very clean but pool temp is cold! more like an Olympic training pool than a spa hang out. Mens changing room looking very tired - felt a bit unclean but maybe just the age. Overall 4 stars as food, rooms and surroundings were fantastic but little things dropped a star.
Comment from Hotel Management
Mar 10, 2024 by Duty Manager - Dunkeld House Hotel, Hotel Management
Dear ChristopherThank you for leaving a review of your recent Dunkeld House Hotel Experience. We Appreciate your detailed feedback and will pass onto relevant managers to ensure we work on getting that extra star from you. kindest regards,Kenny
by A verified traveler
Posted Feb 20, 2024 on Expedia
Generally disappointed with overall experience and overpriced for double room offering considering it was upgraded with Expedia booking but did not include breakfast. Upon arrival I was asked to pay in full for the entire 2 night stay with the receptionist quoting the price out loud (for everyone in the queue behind and my girlfriend to hear who was there on a treat) - not a good first impression or welcoming experience on arrival! We then went to get a drink from the bar although we queued for at least 10 minutes until 1 of 5 bar members that were cleaning and doing other tasks acknowledged us! We took the drinks to a window seat in the conservatory bar area but we were then told by 2 different staff members that we couldn’t sit there even though the bar was entirely empty. Once we finished our drinks (that had been assigned to our room) we left and were swiftly chased down at reception to sign for a table of drinks and food that were not ours and 5x the value. These points highlight the apparent lack of staff training in customer service and putting the customer first whilst being professional and showing some subtlety! The room was clean and a nice place to relax although the common areas are tired and not all that clean. The spa changing rooms and showers were dirty and are in need of an upgrade! Lovely setting and stunning location, just a shame about the service.
Comment from Hotel Management
Feb 22, 2024 by Duty Manager - Dunkeld House Hotel, Hotel Management
Dear MichaelThnk you for leaving a review of your recent experince at Dunkeld House Hotel. We appreiciate your honesty and value all guest feedback. The points you have addressed have been nted and action will be taken. regards,Kenny
by A verified traveler
Posted Feb 15, 2024 on Expedia
Amazing hotel. What a find. Log fires, room fantastic, on the river. Staff attentive. Will be using again.
Comment from Hotel Management
Feb 22, 2024 by Duty Manager - Dunkeld House Hotel, Hotel Management
Dear JonathanThank you for your review of your recent Dunkeld House Hotel Experience. We appreciate and value your feedback and are pleased you had an amazing time with us. We look forward to you returning in the future. regards,Kenny
by A verified traveler
Posted Jan 4, 2024 on Hotels
by A verified traveler
Posted Dec 10, 2023 on Expedia
Friendly and helpful staff
by A verified traveler
Good & Not So Good!
Posted Dec 10, 2023 on HotelsWaiting staff in restaurant friendly and helpful as I was on my own and use a walking stick.
Downside was the lift not working and I had difficulties with the stairs.
Reception arranged for my suitcase to be lifted up/down which was appreciated.
Good atmosphere in the bar particularly when the pianist was playing.
No instructions for a complicated TV set but porter came to the rescue!
Comment from Hotel Management
Feb 22, 2024 by Duty Manager - Dunkeld House Hotel, Hotel Management
Dear JudithThank you for your review about your stay with us. We are pleased that the staff were able to assist you when our lift was out of order and when you had other requests. kindest regards,Kenny
by A verified traveler
Posted Dec 6, 2023 on Hotels
Lovely place, great food. Amazing grounds with beautiful scenery a++