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Holiday Inn Dumfries, an IHG Hotel

3.0 star property

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Photo gallery for Holiday Inn Dumfries, an IHG Hotel

Exterior
Exterior
Property amenity
Premium bedding, in-room safe, desk, blackout drapes
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Laundry
  • Air conditioning

Explore the area

Map
The Crichton, Bankend Road, Dumfries & Galloway, Dumfries, Scotland, DG1 4UQ
  • Dumfries Museum
    ‪3 min drive‬
  • Robert Burns Centre
    ‪4 min drive‬
  • Old Bridge House
    ‪4 min drive‬

Room options

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout drapes

Standard Room

9.0 out of 10
Wonderful
(7 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(3 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Garden View

8.0 out of 10
Very good
(3 reviews)
  • 273 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Garden View

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, Accessible

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Twin Beds, Accessible

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds, Garden View

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Twin Beds, Garden View

10.0 out of 10
Exceptional
(1 review)
  • 237 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, Multiple Beds

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, Multiple Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

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Exterior

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About this property

Holiday Inn Dumfries, an IHG Hotel

3-star Dumfries hotel with restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, coffee/tea in a common area, and conference space.
Holiday Inn Dumfries, an IHG Hotel offers 71 accommodations with safes and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. 33-inch LED televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Dumfries hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired and wireless Internet access. Event facilities measuring 538 square feet (50 square meters) include a conference center. This business-friendly hotel also offers a vending machine, multilingual staff, and a garden. Concierge services and wedding services can be provided. Complimentary self parking is available on site.

Holiday Inn Dumfries, an IHG Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.
Brasserie 59 - This brasserie specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Brasserie 59

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Conference center (538 square feet of space)
  • Meeting room

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 2006
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 33-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 17.95 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Holiday Inn Dumfries Hotel
Holiday Inn Dumfries
Aston Hotel Dumfries
Holiday Inn Dumfries Scotland

Holiday Inn Dumfries, an IHG Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 255 out of 544 reviews
Rating 8 - Good. 193 out of 544 reviews
Rating 6 - Okay. 58 out of 544 reviews
Rating 4 - Poor. 20 out of 544 reviews
Rating 2 - Terrible. 18 out of 544 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Morgan

Stayed 1 night in Oct 2024

6/10 Okay

Robert

Business traveler
Two single beds pushed together gap very annoying
Stayed 1 night in Nov 2024

10/10 Excellent

Ian

Stayed 1 night in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and clean
Stayed 1 night in Nov 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short stay for a Halloween party at Mabie Farm. I didn’t get out to see any sites after that as my waterproof Vessie’s failed miserably. Wet feet, soaked socks plus no other shoes to get out and about in. My own fault. The hotel staff have been amazing ( let me into dining room in slippers)except for the wake-up call a day early to vacate my room😂. I can’t give a review on property except it looks amazing in pictures I have seen. Farther out than I expected from city centre. I wanted to see the shops but I unfortunately couldn’t get out. It is sad to have come this far and not get the Dumfries experience. Hotel is not to blame but I don’t see me coming back.
Stayed 2 nights in Oct 2024

6/10 Okay

Lorraine

Traveled with family
Liked: Cleanliness, amenities
Stayed 1 night in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are exceptionally friendly and helpful.
Stayed 3 nights in Oct 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property! Interesting history of The Crichton, beautiful botanical garden on the grounds, as well as an interesting cathedral. The breakfasts were top-notch, the garden view room was well appointed and taken care of. Thank you.
Stayed 2 nights in Sep 2024

6/10 Okay

Carolyn

Traveled with family
Disliked: Staff & service
Will never use this hotel again.
Very poor operator service. I was travelling with children and was promised interconnecting rooms. This did not happen. I have had no reply IHG with an apology. I tried calling them to get help, however, no luck. I tried to sort the problem at check out, again, no luck! It was a difficult stay.
Stayed 2 nights in Oct 2024

8/10 Good

Brian

Liked: Property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Craig

Liked: Cleanliness, staff & service
The old part of the building is really imposing in its red brick and traditional appearance. The modern hotel part is nothing special to look at. However the rooms were comfortable and cosy and i slept really well. Little dated round the edges but all in a nice place
Stayed 3 nights in Sep 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel restaurant was excellent. The picture for the hotel is a little misleading…the parking area is by a white building next to the hotel. Reception and the restaurant are in the building pictured.
Stayed 1 night in Sep 2024

10/10 Excellent

Caroline

Stayed 3 nights in Sep 2024

8/10 Good

Joan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The setting was quiet unique based on the university grounds. We stayed during the summer holidays, it may be quiet different during term time. The grounds are lovely.
Stayed 3 nights in Aug 2024

10/10 Excellent

Eleanor

Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was only marred by three very minor issues: 1) there was no decent coffee available at breakfast as the coffee machine was broken. The alternative coffee was really not nice at all. 2) the bar didn’t start serving until 6pm and the selection of drinks on display seemed very limited. 3) the bedroom window locking mechanism was broken so it failed to close properly. All the staff were very friendly and helpful and we would definitely stay at the hotel in the future.
Stayed 2 nights in Aug 2024

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for Dumfries and as a one night stop over for onward travel to Edinburgh. Staff very friendly and helpful and easy car parking. Room was basic but had everything we needed for one night. If you want breakfast get a voucher from reception first (rather than going straight to restaurant) as you’ll get a price reduction.
Stayed 1 night in Aug 2024

10/10 Excellent

Sal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopped here for one night on the way up north and will definitely be back!
Stayed 1 night in Aug 2024

4/10 Poor

George

Traveled with family
We booked an accessible room but unlike our previous stay there this had no walk in shower. Repeated fire alarms on the Monday evening didn’t improve. On Monday evening my partner unfortunately fell and I was unable to help her up so I pressed the assistance button . Reception phoned but was only interested in telling me how to switch it off and didn’t ask what the problem was, then said she would send a colleague. The colleague then arrived and proceeded to show me how to switch it off and was about to leave when I pointed out my partner on the floor. “Oh , I will get a colleague “. Then a man ,who I assume was the duty manager “ arrived and we were able to get her up. The lift was then out of order for two days so I don’t need to elaborate on the problem of being disabled on the first floor. I must at this point praise staff who helped me get her down the stairs but would suggest you get a different contractor to maintain your lift. So all this did nothing to enhance our visit, the reason for which was the funeral of my partners 99 year old father
Stayed 2 nights in Aug 2024

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptional
Stayed 2 nights in Aug 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Excellent hotel in a very quiet parkland area, just outside Dumfries.
Stayed 1 night in Jul 2024

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
excellent staff
Stayed 1 night in Jul 2024

8/10 Good

christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean, comfortable hotel 1 1/2 miles from Dumfries town centre set in beautiful grounds. Very attractive and peaceful. Rooms clean and comfortable, with air conditioning, excellent shower. A fridge would have been nice. Restaurant food in the evening OK although breakfast was excellent with a wide choice of both hot and cold items. Good coffee. Friendly, obliging staff both front of house and in the restaurant.
Stayed 2 nights in Jul 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay here again and highly recommend friendly staff ,same in the dinning area
Stayed 1 night in Jul 2024