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Hetland Hall Hotel

4.0 star property

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Photo gallery for Hetland Hall Hotel

Exterior
Deluxe Family Room | In-room safe, free WiFi, bed sheets
Restaurant
Solway Suite | In-room safe, free WiFi, bed sheets
Solway Suite | Bathroom | Free toiletries, hair dryer, towels, soap

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Housekeeping
$175
includes taxes & fees
Aug 31 - Sep 1

Explore the area

View in a map
Hetland Hall Hotel, Dumfries, Scotland, DG1 4JX
  • Dino Park
    ‪4 min walk‬
  • Caerlaverock Wetland Centre
  • Caerlaverock Castle
    ‪16 min drive‬
  • Carlisle (CAX)
    ‪42 min drive‬

Room options

View all photos for Deluxe Family Room

Deluxe Family Room | In-room safe, free WiFi, bed sheets

Deluxe Family Room

10.0 out of 10
Exceptional
(12 reviews)
  • 236 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Double/ Twin Room

Superior Double/ Twin Room | In-room safe, free WiFi, bed sheets

Superior Double/ Twin Room

9.8 out of 10
Exceptional
(9 reviews)
  • 236 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Penthouse

Penthouse | In-room safe, free WiFi, bed sheets

Penthouse

  • 291 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Classic Double/ Twin Room

Classic Double/ Twin Room | In-room safe, free WiFi, bed sheets

Classic Double/ Twin Room

9.4 out of 10
Exceptional
(3 reviews)
  • 236 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Classic Double Room

Classic Double Room | In-room safe, free WiFi, bed sheets

Classic Double Room

9.6 out of 10
Exceptional
(22 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Solway Suite

Solway Suite | In-room safe, free WiFi, bed sheets

Solway Suite

9.8 out of 10
Exceptional
(6 reviews)
  • 290 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Family Room

Superior Family Room | In-room safe, free WiFi, bed sheets

Superior Family Room

9.6 out of 10
Exceptional
(4 reviews)
  • 226 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Eden Suite

Eden Suite | In-room safe, free WiFi, bed sheets

Eden Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 236 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Double/ Twin Room

Superior Double/ Twin Room | In-room safe, free WiFi, bed sheets

Superior Double/ Twin Room

  • 236 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Similar properties

Exterior

Holiday Inn Dumfries by IHG

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.2 out of 5, Very Good, 578 reviews
Holiday Inn Dumfries by IHG

About this property

Hetland Hall Hotel

4-star Dumfries hotel with restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and 24-hour room service. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a meeting room, a 24-hour front desk, and a garden are onsite.
Hetland Hall Hotel offers 30 accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Dumfries hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered. Public areas are equipped with complimentary wireless Internet access.

This Dumfries hotel also offers a terrace, a garden, and a picnic area. Complimentary self parking is available on site, along with a car charging station.

Hetland Hall Hotel is a smoke-free property.

Guests are offered a complimentary buffet breakfast.
Hetland Hall Hotel has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Free buffet breakfast
  • A bar/lounge
  • A restaurant

Things to do

  • Playground

Family friendly

  • Playground

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat

More

  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Heating
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for GBP 10 per stay

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: GBP 10 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Hetland Hall Hotel Dumfries
Hetland Hall Dumfries
Hetland Hall
Hetland Hall Hotel Hotel
Hetland Hall Hotel Dumfries
Hetland Hall Hotel Hotel Dumfries

Hetland Hall Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 338 out of 442 reviews
Rating 8 - Good. 74 out of 442 reviews
Rating 6 - Okay. 21 out of 442 reviews
Rating 4 - Poor. 6 out of 442 reviews
Rating 2 - Terrible. 3 out of 442 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

James

Stayed 1 night in May 2025

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and food.
Stayed 1 night in May 2025

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excellent and what was particularly helpful is how the menu is set out, e.g. a separate page setting out all the gluten free items.
Stayed 1 night in May 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel!

Great hotel! Very nice room that was well decorated and clean. The Hotel and grounds were well maintained. The staff were friendly and helpful. The restaurant food was very good. Definitely on my list for another stay.
Stayed 4 nights in May 2025

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Laura

Stayed 1 night in May 2025

10/10 Excellent

Alastair

Stayed 1 night in May 2025

6/10 Okay

Andrew

Traveled with family
Disliked: Staff & service
Not asked if we had stayed before not told the breakfast protocol Evening meal not given menus or plates taken away the staff were too involved setting up for a wedding
Stayed 1 night in May 2025

8/10 Good

R J

Lovely building but average stay

Nice hotel, but not top class. Would have been nice to have water in the bedrooms (even tap water would be fine). Somewhere to put your suitcase would also be helpful. Food was average
Stayed 1 night in May 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Helen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spot to stop on our way to the ferry. Rooms were huge and really comfy and breakfast was amazing. Could do with a little attention to inroom facilities as coffee/sugar etc wasn’t topped up before arrival and TV remote didn’t work properly but didn’t spoil our stay. Would definitely stay again and recommend
Stayed 1 night in May 2025

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Arthur

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Could be a winner

Hetland Hall is an impressive building located in beautiful grounds. Check in was extremely welcoming and this was symptomatic of service throughout our stay. Our room was large, clean and comfortable. The decor is, though, a little bling for my taste . I was disappointed that the Netflix button on the TV remote did not in fact result in bringing up Netflix! That said everything else in the room worked. The bathroom was spotless and the watering can shower was fantastic (although no shelving for washbag etc). The main factor that disappointed was the food offering - both at dinner and breakfast. Same issue with each - portion size was very meagre and at breakfast the scrambled eggs and black pudding (as well as being very meagre) were massively overdone to the point of being inedible. They also got my breakfast order wrong. No checked at dinner or breakfast of everything was ok. If the hotel can sort out portion size and cooking then it's going to be a winner.
Stayed 1 night in May 2025

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely night away

Really good sized family room with comfortable beds. Lovely decor. Staff were really helpful and attentive and the food was lovely.
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel.

We had a lovely stay at Hetland Hall. The hotel was clean, staff were friendly & helpful, food was great and the room was amazing. We got upgraded to a suite which made the trip even better. Will definatley be returning.
Stayed 1 night in Apr 2025

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Good comfortable stay Maybe needs some attention to detail. Bathroom window clearly damp and badly marked/ dirty. Needed cleaned.No hand soap to wash hands in bathroom.Had a room with 2 double beds but only 1 hot chocolate.Excellent breakfast but had to make on toast as informed chef was busy ! and missing promised portion of beans in full English.Also repair work to roof just outside our room which started before 9am. Bit noisy.
Stayed 1 night in Apr 2025

10/10 Excellent

Fiona

Stayed 1 night in Apr 2025

10/10 Excellent

Alastair

Stayed 1 night in Apr 2025

10/10 Excellent

Jo

Stayed 1 night in Mar 2025

10/10 Excellent

Mrs J R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 star

Enjoyed our weekend stay very much
Stayed 1 night in Mar 2025

10/10 Excellent

Jim

Stayed 1 night in Mar 2025

10/10 Excellent

Philip

Stayed 1 night in Mar 2025

10/10 Excellent

Brooke

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Well furnished rooms, extremely comfortable bed. Staff very attentive and friendly. Restaurant has a great A La Carte menu, food delicious and well presented. Cannot recommend this hotel highly enough.
Stayed 1 night in Mar 2025

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, beautiful interior and well kept and clean. Superior room was lovely and very spacious. Nice welcome pack of tea, coffee and biscuits. Replenished daily and I got extra tea and milk no problem. Beautiful views. Lovely surroundings and a nice play area for children. Nice for walks. Good parking available and it is for electric vehicles too. Food was lovely and great choices for hot and cold continental breakfast. Evening meals are also good and caters for all budgets and a great choice. Our only issue was with rowdy adults who let their children run riot to the early hours of the morning. They were part of a wedding party that were staying and having their function and catering there. I did notify the receptionist on our check out. There had been a few complaints. Other than that we really enjoyed our stay and would definitely stay again.
Stayed 2 nights in Feb 2025

8/10 Good

John

Stayed 1 night in Jan 2025