Ratings based on 1,057 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Hotwire Verified Reviews
by A verified traveler from Cincinnati
Posted May 14, 2024 on Expedia
Our room was great, it had everything you needed. Bed & sheets were very comfortable! We got there before check in time, We waited until 4:16pm, then asked if front desk - when we could check in. Oh it’s ready, they had been busy did not get a chance to email us.
Comment from Hotel Management
May 15, 2024 by Jamie, Hotel Management
Dear Linda,Thank you for taking the time to review our Grand Hyatt Washington! It was great to hear that you had a comfortable stay with us and that you found everything you needed within your room during your stay. Thank you for staying with us, we hope to have the opportunity to welcome you back as our guest again in the future!Warm regards,Jamie
by A verified traveler
Posted May 2, 2024 on Expedia
Location but the room facilities needs to be updated
Comment from Hotel Management
May 2, 2024 by Ana, Hotel Management
Dear Lily,Thank you for choosing Grand Hyatt Washington during your DC visit. We're happy to hear that the location of our hotel was convenient for you. We're working diligently to enhance the overall experience of our guestrooms to be in line with grand brand quality and style. We hope we will have the opportunity to earn your business again once our guestroom transformations have been completed in October.
by A verified traveler
Posted May 1, 2024 on Expedia
N/A
Comment from Hotel Management
May 2, 2024 by Ana, Hotel Management
Dear Peter,We greatly appreciate the five-star rating! Thank you for choosing to stay with us while visiting Washington, D.C. We hope to see you again soon!
by A verified traveler
Posted Apr 29, 2024 on Expedia
Comment from Hotel Management
Apr 30, 2024 by Ana, Hotel Management
Dear Lili,Thank you for sharing your rating. We appreciate you staying with us in Washington, D.C. It appears that we missed the mark during your visit. If you would like to discuss your experience, please contact us through our Social or Chat platforms. We hope you have a better experience the next time you visit!
by A verified traveler
Posted Apr 29, 2024 on Expedia
Comment from Hotel Management
Apr 30, 2024 by Ana, Hotel Management
Greetings John,Thank you for providing your rating. We hope to provide you with another memorable experience the next time you visit Washington, D.C.
by A verified traveler from Bothell
Posted Apr 27, 2024 on Expedia
Super walkable to DC sites and located right next to a major metro station. Perfect spot for a home-base to explore DC!
Comment from Hotel Management
Apr 28, 2024 by Jamie, Hotel Management
Dear Kayla,Thank you for your great review of our Grand Hyatt Washington! We were thrilled to hear that you found our hotel conveniently located during your stay. We hope to welcome you back as our guest again in the future!Warm regards,Jamie
by A verified traveler from Keswick
Posted Apr 25, 2024 on Expedia
Comment from Hotel Management
Apr 26, 2024 by Janet, Hotel Management
Dear Salvatore Claudio,We appreciate you taking the time to rate your stay at our Grand Hyatt Washington. It pleases us to know that overall, you had a good experience. We hope to welcome you back in the future and see what we can do to make your stay a five-star experience.Warm regards,
by A verified traveler
Posted Apr 15, 2024 on Expedia
Convenient location.
Initially booked me into room that was only partially cleaned, otherwise disgusting. Then moved me into a room not fully equipped.
Charged offensive "destination fee" in addition to room change.
Comment from Hotel Management
Apr 16, 2024 by Angela S., Hotel Management
Hello John,Thank you for choosing to stay with us. However, we are sorry we did not meet your expectations during your stay. We sincerely apologize for any inconvenience caused and hope to have the chance to provide you with a better experience in the future.If there is anything we can do to assist you, please do not hesitate to contact us on our social or chat channels. We are always here to help. Best regards,Angela
by A verified traveler from Westfield
Posted Apr 13, 2024 on Expedia
Visited DC recently for the cherry blossom. The property was under construction when we stayed there. No mention of such thing prior to booking a nonrefundable room. As soon as I booked it, I got a message alerting me that it was being renovated but since it was non refundable, I just left it and didn’t bother. We were staying only 3 nights. The banging noise started precisely at 9 AM and continued throughout each day. We were outside most of the time, so it didn’t really bother us, but would have appreciated the information prior to booking the property. Other than that everything was great. Good location with a lot of high-end store around. Great restaurants in the area that’s walkable.
Comment from Hotel Management
Apr 14, 2024 by Angela S., Hotel Management
Hello Smith,We want to take this opportunity to thank you for choosing our hotel as your stay destination. We greatly appreciate your feedback, as it helps us improve the quality of our services for all our guests. We apologize for any inconvenience caused by the ongoing renovations at our hotel. We hope to have you stay with us again soon so that you can enjoy all the new updates that we are making to the property. We are delighted that our hotel's location was convenient for you and that you could enjoy shopping and dining in the city. Thank you again for choosing our hotel.We look forward to the pleasure of welcoming you back soon.Best regards,Angela
by A verified traveler from Sant Rosa
Posted Apr 13, 2024 on Expedia
Great customer service
Comment from Hotel Management
Apr 15, 2024 by Laura, Hotel Management
Dear Rami, Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that your stay with us was enjoyable and that you were pleased with the service form our staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to have the opportunity to welcome you back soon.Best regards,