Ratings based on 975 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.0 Room comfort
3.0 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Jun 3, 2024 on Expedia
If you paid for queen room whatever you see in picture they gonna give you not that room but other one then supervisor gonna tell you the room that you booked i gave it to someone else. And i have one room under renovation you have to adjust in that one and if you reject it to stay they not gonna give you money back.
Hotel is terrible unsafe location . No good service very dirty room AC are broken
by A verified traveler
Posted Jun 2, 2024 on Expedia
Front desk staff was very friendly and helpful. Room was exactly as advertised and photos! Thank you for everything!!:)
Comment from Hotel Management
Jun 2, 2024 by rahaman, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our front desk staff and that your room met your expectations. It was our pleasure to have you as our guest, and we're delighted that you enjoyed your stay.We look forward to welcoming you back in the future!
by A verified traveler
Posted May 26, 2024 on Expedia
Comment from Hotel Management
May 29, 2024 by RAHAMAN, Hotel Management
Thank you so much for the kind words! We're thrilled to hear that you enjoyed your experience with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We can't wait to welcome you back!
by A verified traveler
Posted May 25, 2024 on Expedia
It was in a tough area but the inn and staff were both incredibly decent.
by A verified traveler
Posted May 24, 2024 on Expedia
Comment from Hotel Management
May 29, 2024 by RAHAMAN, Hotel Management
Thank you for sharing your feedback. We're sorry to hear that your experience fell short of expectations. We'd love to learn more about your stay to address any concerns. Please feel free to reach out to us directly. Your satisfaction is our priority.
by A verified traveler
Posted May 20, 2024 on Expedia
Comment from Hotel Management
May 22, 2024 by rahaman, Hotel Management
Thank you for sharing your feedback. We're sorry to hear that your experience fell short of expectations. We'd love to learn more about your stay to address any concerns. Please feel free to reach out to us directly. Your satisfaction is our priority.
by A verified traveler
Posted May 19, 2024 on Expedia
Good experience, Rahaman is a very kind and helpful host. All our recommendations for the stay :)
Comment from Hotel Management
May 22, 2024 by RAHAMAN, Hotel Management
Thank you so much for your kind words! It was a pleasure hosting you, and I'm delighted to hear that you had a great experience. Your positive feedback means a lot to me, and I'm always here to help ensure you have a wonderful stay. I look forward to welcoming you again in the future. Safe travels and best wishes!
by A verified traveler
Posted Apr 29, 2024 on Expedia
I’m impressed. Went there for a few hours. Read the reviews before hand and they were terrible. Upon arrival we were greeted and shown the room. Very clean and comfortable. Good experience
Comment from Hotel Management
May 1, 2024 by RAHAMAN, Hotel Management
That's wonderful to hear! It sounds like you had a pleasantly surprising experience. It's always great when reality exceeds expectations, especially after reading less-than-stellar reviews. We're delighted that you found the room clean and comfortable. Thank you for taking the time to share your positive feedback. We hope to have the pleasure of welcoming you back again soon!
by A verified traveler from Gowanda
Posted Apr 21, 2024 on Expedia
Friendly staff. Clean and inexpensive. But extremely small room with A LOT of traffic and subway noise.
The front desk tries to park you in a ramp that you have to pay for every time you go in and out. There’s free parking on the street. Just make sure you read the signs.
Comment from Hotel Management
Apr 21, 2024 by rahaman, Hotel Management
Hi there, thank you for sharing your feedback with us. We appreciate hearing about your experience and are glad to know you found our staff friendly and our facilities clean and affordable. However, we're sorry to hear that the size of the room and the noise from traffic and the subway didn't meet your expectations. We understand how important a peaceful environment is for a comfortable stay.Regarding the parking situation, we apologize for any inconvenience. We always aim to provide convenient options for our guests, and we'll certainly take your feedback into consideration to improve our services.We're delighted to know you found free street parking nearby, and we'll make sure to remind our future guests to check the parking signs for the best options available. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.
by A verified traveler
Posted Apr 19, 2024 on Expedia
It was great
Comment from Hotel Management
Apr 20, 2024 by RAHAMAN, Hotel Management
Thank you so much for the kind words! We're thrilled to hear that you enjoyed your experience with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We can't wait to welcome you back!