Ratings based on 2,287 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Apr 29, 2024 on Expedia
Great stay
Comment from Hotel Management
Apr 30, 2024 by Omni Dallas, Hotel Management
Hey Joseph,We’re so grateful that you took the time to leave us a 5-star review. Thank you!
by A verified traveler
Posted Apr 26, 2024 on Expedia
Accessible to downtown
Comment from Hotel Management
Apr 26, 2024 by Kelly , Hotel Management
Thank you for staying with us and we hope to see you again!
by A verified traveler
Posted Apr 23, 2024 on Expedia
The staff where amazing
I had forgot my credit card at one of their restaurants and found it and kept it safe
Comment from Hotel Management
Apr 26, 2024 by Kelly , Hotel Management
We appreciate you choosing our hotel! Thank you for taking the time to leave a review and for recognizing our amazing team members. We hope you will be back again!
by A verified traveler from Garland
Posted Apr 20, 2024 on Expedia
Worst Birthday Stay EVER!!! Had to wait in line over an hour to check in because Omni credit card systems were down nation wide…okay I get it…the line was also crazy long because 2 people were working..Finally check in and go up to the room (which I paid for an upgraded suite) was DIRTY! Like filthy…food everywhere and bed a mess. Obviously house keeping had not been there yet. Go back downstairs and finally talk to a manger..get a new room. He some what apologies and says he will give me time to get settled in and will check in on us. NEVER DID!!! Then we go down for breakfast and at check in they failed to tell everyone they would be closing early to get ready for Easter brunch. Keep in mind at this time it’s the next day and credit cards are still down. Everything is cash only and all ATMs are out of cash!!! I’ve stayed at this property many times never having a problem but I was appalled by the customer service this time. Definitely not normal Omni standards.
Comment from Hotel Management
Apr 21, 2024 by Kelly , Hotel Management
We apologize for the impact the system outage had on your experience and for any inconvenience it caused during your birthday weekend. We appreciate you choosing us. Please contact the hotel directly so we may properly address this for you. Thank you.
by A verified traveler
Posted Apr 20, 2024 on Expedia
Comment from Hotel Management
Apr 21, 2024 by Kelly , Hotel Management
We appreciate the high rating! We are happy to see you had a great experience and we hope to see you back again!
by A verified traveler
Posted Apr 18, 2024 on Expedia
Nice, up to date rooms. Lots of dining options.
Comment from Hotel Management
Apr 20, 2024 by Omni Dallas Team, Hotel Management
Hello Randall,Seeing your review made our day at Omni Dallas! Thank you so much.
by A verified traveler
Posted Apr 17, 2024 on Expedia
Comment from Hotel Management
Apr 20, 2024 by Omni Dallas Team, Hotel Management
Hi Sandra,Thank you for the 5-star review! We’re here to serve you anytime.
by A verified traveler
Posted Apr 17, 2024 on Expedia
The location of the hotel and the sport bar food, delicious
Comment from Hotel Management
Apr 20, 2024 by Omni Dallas Team, Hotel Management
Hi Natashia,We’re thrilled you had such a great time at Omni Dallas. We hope to have you back soon!
by A verified traveler
Posted Apr 16, 2024 on Expedia
We enjoyed our visit
Comment from Hotel Management
Apr 20, 2024 by Omni Dallas Team, Hotel Management
Hi Bernard,We can’t wait to share your 5-star review with our team. They’ll be thrilled!
by A verified traveler
Posted Apr 15, 2024 on Expedia
The shower in the bathroom was tiny. The door would be half way in the shower when fully opened. Valet took 40 minutes to retrieve my car 2/3 days of my stay. Room service menu is limited and food is average.
Comment from Hotel Management
Apr 20, 2024 by Omni Dallas Team, Hotel Management
Dear Paxton,We greatly want to apologize for your experience during your stay and the lengthy wait time you had to endure with our onsite amenities. Your feedback allows us to improve for our future guest and other stays. At your earliest convenience, please feel free to reach out directly. We would love to further assist you with this stay. Kind Regards,