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The Empress Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Empress Hotel

Panoramic Penthouse, Sea View | Balcony view
Executive Double Room, Sea View | View from room
Front of property - evening/night
Aerial view
Reception

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service
  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry

Explore the area

Map
Central Promenade, Douglas, England, IM2 4RA
  • Douglas Beach
    1 min walk
  • Palace Casino
    5 min walk
  • Gaiety Theatre
    6 min walk
  • Isle of Man (IOM)
    22 min drive

Room options

View all photos for Executive Double or Twin Room, 1 Bedroom, Sea View

Executive Double or Twin Room, 1 Bedroom, Sea View | Desk, blackout drapes, iron/ironing board, free WiFi

Executive Double or Twin Room, 1 Bedroom, Sea View

  • 301 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Double or Twin Room, 1 Bedroom, Sea View

Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Double or Twin Room, 1 Bedroom, Sea View

  • 215 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Panoramic Penthouse, Sea View

Panoramic Penthouse, Sea View | Desk, blackout drapes, iron/ironing board, free WiFi

Panoramic Penthouse, Sea View

  • 527 sq ft
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom, Sea View

Executive Suite, 1 Bedroom, Sea View | Desk, blackout drapes, iron/ironing board, free WiFi

Executive Suite, 1 Bedroom, Sea View

  • 377 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic Double or Twin Room

Classic Double or Twin Room | Desk, blackout drapes, iron/ironing board, free WiFi

Classic Double or Twin Room

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Classic Single Room, 1 Twin Bed

Classic Single Room, 1 Twin Bed | Property amenity

Classic Single Room, 1 Twin Bed

  • 129 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Triple Room

Family Triple Room | Desk, blackout drapes, iron/ironing board, free WiFi

Family Triple Room

  • 205 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Double Room, Sea View

Executive Double Room, Sea View | Desk, blackout drapes, iron/ironing board, free WiFi

Executive Double Room, Sea View

  • 301 sq ft
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room | Desk, blackout drapes, iron/ironing board, free WiFi

Classic Twin Room

  • 183 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Double Room

Classic Double Room | Desk, blackout drapes, iron/ironing board, free WiFi

Classic Double Room

  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

The Sefton

Pool
Free WiFi
Restaurant
Gym
4.1 out of 5, Very Good, (411)
The price is $117
per night
$123 total
includes taxes & fees
Dec 9 - Dec 10
The Sefton

About this property

The Empress Hotel

4-star Douglas hotel steps from Douglas Beach
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a business center, conference space, and dry cleaning are onsite.
The Empress Hotel offers 104 accommodations with coffee/tea makers and hair dryers. 40-inch LED televisions come with satellite channels.

This Douglas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. Event facilities measuring 2497 square feet (232 square meters) include conference space. This Victorian hotel also offers a vending machine, a garden, and dry cleaning/laundry services.

The Empress Hotel is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
The Brasserie Restaurant - This beachfront restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
The Piano Bar - This beachfront piano bar serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

Languages

Bulgarian, English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Brasserie Restaurant
  • The Piano Bar

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2,497 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from October 7 2024 to November 7 2024 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per night
Cribs (infant beds) are available for GBP 15.0 per night

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Empress Hotel Douglas
Empress Douglas
The Empress Hotel Hotel
The Empress Hotel Douglas
The Empress Hotel Hotel Douglas

The Empress Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 304 out of 766 reviews" "
Rating 8 - Good. 334 out of 766 reviews" "
Rating 6 - Okay. 83 out of 766 reviews" "
Rating 4 - Poor. 25 out of 766 reviews" "
Rating 2 - Terrible. 20 out of 766 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and safe parking for my motorbike. Great breakfast. Beach view although weather wasn’t good during my stay n
Stayed 3 nights in Aug 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
we stayed for 4 nights in Aug 2024. The hotel is older, but elegance and character. Comfy bed, nice o ean view from our room, good buffet style breakfast, nice lobby restaurant, fast check-in/out. Would stay here again.
Stayed 4 nights in Aug 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, large room (117)- unfortunately no view, just a roof. However nice bedding, soft towels & hot shower. In house bar with a good menu, meals were substantial.Breakfast had all you needed to start the day. The reception staff were friendly and very helpful, a big plus from me
Stayed 3 nights in Aug 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Janet Lloyd

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Quilt a bit heavy
Stayed 2 nights in Aug 2024

8/10 Good

Dave

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Recommended
Great location in the middle of the promenade. A classic hotel but kept in good nick. Rooms were nice - not the biggest. Breakfast was excellent. Only disappointment was arrived about 45 mins early and told there was definitely no rooms available without even checking our booking or room. Baggage storage fine though, didn't really detract. Recommend staying here
Stayed 2 nights in Aug 2024

8/10 Good

Dean

Liked: Cleanliness, staff & service
First visit to IOM
Good standard hotel that’s well located for exploring Douglas and wider IOM. Room was of good order and clean excepting all sealants in bathroom were poorly applied. Good value but no better .
Stayed 4 nights in Aug 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and friendly staff
Stayed 6 nights in May 2024

10/10 Excellent

Ronnie

Traveled with partner
Liked: Property conditions & facilities
It appeared to be a few properties joined together
Stayed 7 nights in Jul 2024

10/10 Excellent

Gareth

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The piano player was amazing. Made our evening fantastic. Lovely clean hotel look forward to going again. Would book without any hesitation.
Stayed 1 night in Aug 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint and pleasant. Staff very helpful. Food very good - bar snacks recommended both in quality and quantity.
Stayed 5 nights in Jul 2024

10/10 Excellent

Ryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Cyrus

Business traveler
Liked: Cleanliness, staff & service, room comfort
No on site parking
Firstly I had booked this Hotel because is says PARKING AVAILABLE! Which there is no on site parking, it is street parking and you're allowed to park for 16hrs in every 24hrs, yes it is a bit confusing! Some of the side streets are free on road parking but this is a lottery and a bit of a walk to the hotel. The room was clean and comfortable all though you could hear people running up the stairs during the evening and night. The bathroom was of goo quality but required updating, much like the rest of the island a bit run down and dated. the bed was super comfortable and I did wakeup in the night thinking that I was actually in my own bed at home! The staff were pleasant and the food at the piano bar was good although limited, there are a few restaurants if you're prepared to walk along the sea front towards the main town. Breakfast was very good, with a good selection of english buffet, continental and plenty of fruit to eat. I stayed for 8nights on a business trip and would more than likely use the same hotel again.
Stayed 8 nights in Jul 2024

8/10 Good

Steven John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a classic sea view but we were woken by fights and arguments outside on most nights. Breakfast was enjoyable and reasonably well organised. Order taking for tea and kippers was a bit hit and miss. We were very impressed by the food offering (and the staff) in the piano bar. Shame the beer is so expensive! We would return.
Stayed 5 nights in Jul 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
I requested a early morning call. Which was ignored by the night man. But a resident talking in the hall way luckily woke me up. Other than that enjoyed
Stayed 7 nights in Jul 2024

8/10 Good

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr P
Lovely hotel, friendly staff, great location, parking can be hit and miss opposite hotel, room lovely, stayed here several times, i dud notice on this occasion breakfast was "different" no yoghurts, sausages were cheap, i think breakfast is due an overhaul, no kippers 2 days in a row, pastries on one of the days. Other than that spot on.
Stayed 3 nights in Jul 2024

10/10 Excellent

Mustakim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable for a short trip. Staff were very helpful. Good transport links and great location.
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only comment would be, noise from other rooms. Could hear snoring and talking. Which stopped me sleeping at times, but not sure the hotel would be able to do anything about this.
Stayed 2 nights in Jul 2024

10/10 Excellent

hilary

Liked: Cleanliness, staff & service, property conditions & facilities
As a one night staycation, it fitted the bill. My room was very comfortable and very clean. All the staff l encountered were very pleasant and helpful. The breakfast was excellent, considering it was a buffet. The location is what you would hope for,with views over the harbour and beyond, and close to the shopping area and the Villa Gaiety.
Stayed 1 night in Jul 2024

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved staying here so pleasant room was lovely food excellent staff very good
Stayed 3 nights in Jun 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend the Empress.
Had room 406 on the top floor with a sea view and plenty of space. Reasonably quite room with minimal noise from vehicles in the street. Good views out to sea. The floor slightly slopes in parts. Breakfast was included and provided a good range of food. At times it was very busy and there were the occasional short delays whilst items were re-stocked. We ate dinner in the Braserie 3 times and it was good quality. Would recommend the Empress.
Stayed 2 nights in Jun 2024

8/10 Good

Kim

Stayed 1 night in Jun 2024

8/10 Good

Russell

Business traveler
Liked: Cleanliness, staff & service
Very small room and bathroom not particularly comfortable but did the trick. Better value available no doubt.
Stayed 2 nights in May 2024