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Mercure Hotel Hagen

4.0 star property

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Photo gallery for Mercure Hotel Hagen

Bathroom
Room
Meeting facility
Room
Business center

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Parking available
  • Room service
  • 24/7 front desk
  • Breakfast available

Explore the area

Map
Wasserloses Tal 4, Hagen, NW, 58093
  • Stadthalle Hagen
    ‪2 min walk‬
  • Elbershallen
    ‪5 min walk‬
  • Osthaus Museum Hagen
    ‪13 min walk‬
  • Dortmund (DTM)
    ‪29 min drive‬

Room options

View all photos for Standard Twin Room, 2 Twin Beds

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Twin Room, 2 Twin Beds

  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Double Bed

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Superior Room, 1 Double Bed

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed with Sofa bed

Superior Room, 1 Double Bed with Sofa bed | Hypo-allergenic bedding, down comforters, desk, laptop workspace

Superior Room, 1 Double Bed with Sofa bed

  • 194 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Double Bed

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room, 1 Double Bed

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Twin Bed

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room, 1 Twin Bed

  • 194 sq ft
  • Sleeps 1
  • 1 Twin Bed

Similar properties

Lobby

B&B HOTEL Hagen

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
3.9 out of 5, Good, (8)
The price is $68
per night
$73 total
includes taxes & fees
Mar 10 - Mar 11
B&B HOTEL Hagen

About this property

Mercure Hotel Hagen

4-star hotel in Emst
Along with a full-service spa, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Housekeeping is available on request.
Mercure Hotel Hagen offers 146 accommodations with coffee/tea makers and hair dryers. Beds feature down comforters. Flat-screen televisions come with premium satellite channels.

Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include Thai massages and massages. The spa is equipped with a sauna. The spa is open daily.
In addition to a full-service spa, Mercure Hotel Hagen features a sauna and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. This business-friendly hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Mercure Hotel Hagen is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Bar - Onsite bar.
Restaurant - Onsite restaurant. Open select days.
Room service (during limited hours) is available.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 8 per night; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 18 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar
  • Restaurant

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Sauna

Family friendly

  • Free crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Full-service spa

  • Sauna
  • Spa open daily
  • Thai massages
  • Treatment room

Accessibility

  • Elevator

More

  • 1 building
  • 100% renewable energy
  • 8 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10.00 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Self parking fee: EUR 8 per night (in/out privileges)
  • Pet fee: EUR 10.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Hagen Mercure Hotel
Mercure Hagen
Mercure Hotel Hagen
Mercure Hotel Hagen Hotel
Mercure Hotel Hagen Hagen
Mercure Hotel Hagen Hotel Hagen

Mercure Hotel Hagen Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 194 out of 583 reviews
Rating 8 - Good. 285 out of 583 reviews
Rating 6 - Okay. 71 out of 583 reviews
Rating 4 - Poor. 23 out of 583 reviews
Rating 2 - Terrible. 10 out of 583 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sylwia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Very comfortable room and great service. Fab breakfast
Stayed 1 night in Aug 2024

2/10 Terrible

Sutharsan

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
This is a 4 Star hotel in Germany, but there are no Air condition in the rooms! We were 16 people and were very disappointed about this on a 4 Star hotel in Germany! Plus, since there are no Air condition in the room, we end up opening the windows and there were lots of noise from outside till 3AM in the morning due to people partying outside! This is very frustrating to see this in Germany! People are smoking right on the main entrance and don’t care that there are people walking into the hotel!
Stayed 1 night in Aug 2024

10/10 Excellent

Bjorn

Liked: Staff & service, amenities
Beds are not good
Stayed 3 nights in Jul 2024

8/10 Good

Jack

Stayed 1 night in Jul 2024

8/10 Good

Christos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2024

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Jun 2024

4/10 Poor

Bledar

Disliked: Cleanliness, staff & service, amenities
I was charged extra fee of 8 euros per night despite off been a customer
Stayed 2 nights in Jun 2024

6/10 Okay

jeremy mark

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Patrick V

Stayed 1 night in Apr 2024

10/10 Excellent

Philo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Dieter

Liked: Cleanliness, staff & service
Unfortunately our small room was unbearably hot and facing a very busy and noisy street. Our stay in previous years was more pleasant.
Stayed 2 nights in Jun 2023

6/10 Okay

Lara

Liked: Cleanliness
Stayed 1 night in May 2023

10/10 Excellent

Mihaela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Apr 2023

8/10 Good

Arkadiusz

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2022

10/10 Excellent

Petra, Surrey

Liked: Cleanliness, staff & service
The hotel is in a nice part of the city. I enjoyed the choice of breakfast items and eating outside on the terrace. The hotel was clean. The staff were friendly. There are renovations going on but not disruptive, noise wise. Just a little grumble about the foam chip pillow. The hotel was in walking distance of the downtown shopping area. There are also a choice of 3 buses from a stop just outside of the hotel. All 3 buses go to the main train station.
Stayed 5 nights in Jul 2022

8/10 Good

Derren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
All good. Decent clean room, pleasant staff, comfy bed. Meets the requirements
Stayed 1 night in May 2022

4/10 Poor

Jeveendran

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Toilet door not close properly, need to modernised and less choices for breakfast
Stayed 3 nights in Mar 2022

8/10 Good

Jamie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

4/10 Poor

Agata

Traveled with family
Disliked: Property conditions & facilities, room comfort
Not a good experience
Staff members was okay, hotel was abit run down, rooms was very hot, no air-conditioning or fan. Understand there is covid, unable to have coffee in bedroom just with a little milk.
Stayed 1 night in Jul 2020

10/10 Excellent

Christian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Arvinder

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall an excellent stay good location
Stayed 1 night in Nov 2019

10/10 Excellent

Anders Haakon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and friendly 4-star hotel.
A very nice evening on a through-trip. Friendly staff and good breakfast. The under-hotel parking was amazing to keep the car cool in the heat wave.
Stayed 1 night in Aug 2019

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Lovely hotel. All staff extremely helpful.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Nice clean hotel with great bar and food. Would be nice to have a full size duvet on the bed but I understand this is what is done in Germany.
Stayed 1 night in May 2019

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019