Ratings based on 1,617 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Apr 15, 2024 on Expedia
I did not like the fact that the heat in my room stopped working 2 nights in a row. The first night it took maintenance over an hour to come up. I had to call front desk twice. The second night, a young guy came up to fix the issue and he left the room smelling like weed. The parking situation is insane. $100 extra to park my car in valet but when I checked out my car was actually in an unsecured parking lot which costs less to park in over the weekend. Elevators.. old and slow! Had to take the stairs several times this weekend
Comment from Hotel Management
Apr 16, 2024 by JP, Hotel Management
We value our customers' and this should not have happened. I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM
by A verified traveler
Posted Apr 14, 2024 on Expedia
The rooms are clean and if they dont meet your expectations they will make it right. The Valet guys are terrific and go above a beyond!
Comment from Hotel Management
Apr 16, 2024 by JP, Hotel Management
We strive incredibly hard here to make every guest experience enjoyable. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward.Jackie P.AGM
by A verified traveler
Posted Apr 13, 2024 on Expedia
Great stay
Comment from Hotel Management
Apr 16, 2024 by JP, Hotel Management
Thank you for taking the time to share your stay with us. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback.Jackie P.AGM
by A verified traveler
Posted Apr 13, 2024 on Expedia
Being from a really small town up north in MI, this was def a trip to the big city!
I missed having a microwave (didn't get to snack on our delicious leftovers from eating in a fancy restaurant).
Front desk gal & valets were very nice. The gal at the front desk has to answer several calls while checking us in, I would suggest a second employee up front
Comment from Hotel Management
Apr 16, 2024 by JP, Hotel Management
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. On behalf of the whole Fort Pontchartrain team, we thank once again.Jackie P.AGM
by A verified traveler
Posted Apr 13, 2024 on Expedia
Outstanding customer service. Late check-out. Reasonable cost breakfast buffet. Extremely convenient to Huntington Place Convention Center.
Comment from Hotel Management
Apr 13, 2024 by JP, Hotel Management
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Jackie P.AGM
by A verified traveler
Posted Apr 12, 2024 on Expedia
The room and building were clean, but the suite was way smaller than I expected.
Comment from Hotel Management
Apr 12, 2024 by JP, Hotel Management
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM
by A verified traveler
Posted Apr 10, 2024 on Expedia
Paint peeling from the walls . Lights and tv did not work. Staff was unhelpful. They charge $40 valet to park no exceptions . The view from the room is the only thig that was nice. I can say much more but its not worth it.
Comment from Hotel Management
Apr 11, 2024 by JP, Hotel Management
We value our customers' and this should not have happened. I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM
by A verified traveler
Posted Apr 9, 2024 on Expedia
Comment from Hotel Management
Apr 11, 2024 by JP, Hotel Management
We are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. On behalf of the whole Fort Pontchartrain team, we thank once again.Jackie P.AGM
by A verified traveler from Fishers
Posted Apr 7, 2024 on Expedia
The bed wasn’t clean there was hair from other customers from before on the sheets and pillows and mold in the bathroom
Comment from Hotel Management
Apr 9, 2024 by JP, Hotel Management
On behalf of the whole Fort Pontchartrain team, I sincerely apologize for the inconvenience these issues may have caused you. Customer satisfaction is our top priority. We value our customers' and this should not have happened. I want you to know that we appreciate your feedback. Jackie P.AGM
by A verified traveler
Posted Apr 7, 2024 on Expedia
Comment from Hotel Management
Apr 9, 2024 by JP, Hotel Management
. I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM