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Sheraton West Des Moines Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton West Des Moines Hotel

Interior
Exterior
Presidential Suite, 1 King Bed with Sofa bed | Down comforters, in-room safe, desk, iron/ironing board
Presidential Suite, 1 King Bed with Sofa bed | Living room | 27-inch TV with cable channels, pay movies
Exterior

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Pet friendly
    Pet friendly
  • Housekeeping
    Housekeeping
  • Bar
    Bar
  • Room service
    Room service
  • Parking available
    Parking available

Explore the area

Map
1800 50th St, West Des Moines, IA, 50266
  • Mercy Medical Center West Lakes
    3 min drive
  • Valley West Mall
    3 min drive
  • UnityPoint Health - Methodist West Hospital
    3 min drive
  • Des Moines, IA (DSM-Des Moines Intl.)
    30 min drive

Room options

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Down comforters, in-room safe, desk, iron/ironing board

Room, 1 King Bed with Sofa bed, Non Smoking

  • 299 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed with Sofa bed

Down comforters, in-room safe, desk, iron/ironing board

Club Room, 1 King Bed with Sofa bed

  • 312 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Down comforters, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom

  • 442 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed | Down comforters, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed with Sofa bed

  • 462 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking

Down comforters, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Non Smoking

  • 312 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking (Mobility Accessible, Tub)

Down comforters, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Non Smoking (Mobility Accessible, Tub)

  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

Down comforters, in-room safe, desk, iron/ironing board

Club Room, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

Down comforters, in-room safe, desk, iron/ironing board

Room, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking (Hearing Accessible)

Down comforters, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Non Smoking (Hearing Accessible)

  • Sleeps 4
  • 2 Double Beds

View all photos for Club Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Down comforters, in-room safe, desk, iron/ironing board

Club Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds

Down comforters, in-room safe, desk, iron/ironing board

Suite, 2 Double Beds

  • 442 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Down comforters, in-room safe, desk, iron/ironing board

Room, 1 Queen Bed

  • 299 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Suite, 1 King Bed with Sofa bed

Down comforters, in-room safe, desk, iron/ironing board

Club Suite, 1 King Bed with Sofa bed

  • 442 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 2 Double Beds

Down comforters, in-room safe, desk, iron/ironing board

Club Room, 2 Double Beds

  • 312 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite, 1 King Bed with Sofa bed

Presidential Suite, 1 King Bed with Sofa bed | Living room | 27-inch TV with cable channels, pay movies

Presidential Suite, 1 King Bed with Sofa bed

  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Sheraton West Des Moines Hotel

West Des Moines hotel with restaurant
An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Other amenities include a bar/lounge, a 24-hour business center, and WiFi in public areas. Housekeeping is available on request.
Sheraton West Des Moines Hotel offers 285 accommodations with safes and coffee/tea makers. Beds feature down comforters. Televisions come with premium cable channels and pay movies.

Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Microwaves, refrigerators, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sheraton West Des Moines Hotel features an indoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with wireless Internet access (surcharge).

Business-related amenities consist of a 24-hour business center and meeting rooms. Event facilities measuring 22 square feet (2 square meters) include conference space. This business-friendly hotel also offers gift shops/newsstands, concierge services, and laundry facilities. Onsite parking is available (surcharge).

Sheraton West Des Moines Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning.
Sheraton West Des Moines Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 5.99 per 24-hour period)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: WiFi (USD 5.99 per 24-hour period)

Parking and transportation

  • Bus station shuttle (surcharge)
  • Self parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available for a fee: USD 14 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 22 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 10 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 27-inch TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the bus station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Up to 75 lbs per pet

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 14 per person
  • Fee for in-room wireless internet: USD 5.99 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 5.99 per 24-hour period (rates may vary)
  • Self parking fee: USD 10.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • An in-room refrigerator is available for an additional fee
  • An in-room microwave is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sheraton West Moines
Sheraton West Moines Hotel
Sheraton West Des Moines
West Des Moines Sheraton
Sheraton West Des Moines
Sheraton West Des Moines Hotel Hotel
Sheraton West Des Moines Hotel West Des Moines
Sheraton West Des Moines Hotel Hotel West Des Moines

Sheraton West Des Moines Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 438 out of 1031 reviews" "
Rating 8 - Good. 312 out of 1031 reviews" "
Rating 6 - Okay. 156 out of 1031 reviews" "
Rating 4 - Poor. 79 out of 1031 reviews" "
Rating 2 - Terrible. 46 out of 1031 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Brad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water feature is great but has ordor,bleach like smell
Stayed 1 night in Aug 2024

10/10 Excellent

Marsha

Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Aug 2024

10/10 Excellent

James

Stayed 1 night in Aug 2024

10/10 Excellent

ali

Liked: Amenities, property conditions & facilities
Good cleaning crash
Stayed 13 nights in Aug 2024

10/10 Excellent

B ALLISON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and relaxing hotel
Great hotel with large, clean room. Quiet even though a lot of people were staying there. Restaurant is good.
Stayed 1 night in Aug 2024

10/10 Excellent

Monte

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Judy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Greg

Stayed 1 night in Jul 2024

2/10 Terrible

Judy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

YVES-DENIS

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

John D.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the extra charge for parking and wi-fi access.
Stayed 1 night in Jul 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine
Overall the stay was fine. Super friendly hotel staff. Disappointed that I had called prior to our stay and requested a pack and play for our baby to sleep in, and was told there would be one for our stay. When we arrived they stated it was given away. A suggestion to not say there will be one, when there isn’t or perhaps say, we can’t save this for your or whatever the circumstance may be, for future guests.
Stayed 1 night in Aug 2024

6/10 Okay

Abel

Was good the Calgary was dirty poor servi
Stayed 3 nights in Jul 2024

10/10 Excellent

James and Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jul 2024

10/10 Excellent

Yeredi

Stayed 2 nights in Jul 2024

8/10 Good

Megan

Stayed 3 nights in Jul 2024

6/10 Okay

Ramiza

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

michael

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

James and Marisa

Stayed 1 night in Jul 2024

10/10 Excellent

Armando

Little old building but in perfect conditions and beautiful amenities and the lobby and restaurant area so pretty Excellent service
Stayed 1 night in Jul 2024

6/10 Okay

Shelly

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staffing Issues - Nice Hotel
kids baseball tournament in town parent allowing kids to run wild so loud and kids running the hallways 10 story hotel and kids playing on elevators so it was a 5 minute wait to get off or up to the 9th floor Not enough hotel staff front desk/security for the business volume!
Stayed 1 night in Jul 2024

4/10 Poor

Douglas

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This is a 4 star hotel with 1 star service. The star in this case is the 1 employee dealing with a constant mob of people. 1 person at the front desk. One. This is a 10 story hotel. There are only two elevators that service the ENTIRE hotel. They are fine, fancy, glass affairs that are oddly shaped and barely accomodate a baggage cart. At the ground floor there is a constant press of humanity vying for position in line to gain entry to the next elevator to reach ground. The area that the fancy, sloth speed elevators are located is extremely cramped and bottle-necked. It allows little room for people to exit the elevators due to the press of humanity and limited space. The wait to get on an elevator during normal hours was way too long and a constant common complaint among other people staying at the hotel. I am a senior citizen. I called guest services and asked for 2 extra bath towels. This fancy hotel provides 3 to a room. I was answered with, "well it might take a minute to get those to you but if you come down to the front desk I can hand them to you." Ok I said. I made the trek down, only to be ignored because the single employee there had 150 people in line in front of her. I made the trek back upstairs to my room. I called 'guest services' again with the same request for 2 towels and received the same spiel. I told them I could wait for them because I had all night. The towels never arrived. They are woefully understaffed. I'd like a refund and an apology.
Stayed 1 night in Jul 2024

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Slow elevator when busy but not a huge deal.
Stayed 2 nights in Jul 2024

10/10 Excellent

Leticia

Traveled with family and small children, Traveled with family
Customer service snd the entire crew provided great service to me and my family. Thanks again will do business always!
Stayed 3 nights in Jul 2024

2/10 Terrible

Valentina

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great until I looked at my credit card statement a day after I e stayed at the hotel and found out that I was charged twice (once by Orbitz and once by the hotel) for one of the two rooms I booked through Orbitz. It is impossible to get a live person to discuss. I’ve contacted the hotel a couple of times by phone and I was transferred to a voice mail to leave detailed information and wait for a callback within 24 hours; I’ve also emailed the person supposed to be in charge with billing and 4 days later received no response.
Stayed 1 night in Jul 2024