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Ramada Tropics Resort & Conf Center by Wyndham Des Moines

3.0 star property

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Photo gallery for Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Indoor pool
Suite, 2 Queen Beds, Non Smoking, Pool View | Desk, soundproofing, iron/ironing board, free cribs/infant beds
Bar (on property)
Lobby
Deluxe Suite, 1 King Bed, Non Smoking | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Reviews

5.8 out of 10

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • Pet friendly
  • Pool
  • Breakfast included

Explore the area

Map
5000 Merle Hay Rd, Urbandale, IA, 50322
  • Merle Hay Mall
    ‪3 min drive‬
  • Drake University
    ‪9 min drive‬
  • Wells Fargo Arena
    ‪13 min drive‬
  • Des Moines, IA (DSM-Des Moines Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Non Smoking

  • 204 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Accessible)

Room amenity

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible)

  • 204 sq ft
  • Sleeps 5
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Non Smoking

  • 204 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Room, 2 Queen Beds, Non Smoking

  • 204 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Poolside

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Room, 1 King Bed, Non Smoking, Poolside

  • 204 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Non Smoking

  • 193 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Non Smoking, Poolside

  • 204 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed) | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

  • 226 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

Room amenity

Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

  • 204 sq ft
  • Sleeps 5
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Pool View

Suite, 2 Queen Beds, Non Smoking, Pool View | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds, Non Smoking, Pool View

  • 204 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Poolside

Suite, 1 King Bed, Non Smoking, Poolside | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Non Smoking, Poolside

  • 247 sq ft
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Room, 1 King Bed, Non Smoking

  • 301 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Suite, 1 King Bed, Non Smoking

  • 204 sq ft
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub, Poolside (1 Bedroom)

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub, Poolside (1 Bedroom)

  • 204 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Urbandale hotel with restaurant
A water park, an indoor pool, and a restaurant are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
Ramada Tropics Resort & Conf Center by Wyndham Des Moines offers 166 air-conditioned accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include showers and complimentary toiletries.

This Urbandale hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a water park and a fitness center.
In addition to a water park, Ramada Tropics Resort & Conf Center by Wyndham Des Moines features a waterslide and an indoor pool. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a 24-hour business center and meeting rooms. Event facilities measuring 10000 square feet (929 square meters) include a conference center. This family-friendly hotel also offers a children's pool, a fitness center, and a vending machine. Onsite self parking is complimentary.

Ramada Tropics Resort & Conf Center by Wyndham Des Moines is a smoke-free property.

A complimentary continental breakfast is served on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Castaways Grill - Onsite restaurant.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Castaways Grill

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Indoor pool
  • TV in common areas
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Water park
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (10,000 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 30 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Ramada Tropics
Ramada Tropics Des Moines
Ramada Tropics Resort
Ramada Tropics Resort Des Moines
Tropics Resort
Des Moines Ramada
Ramada Des Moines
Ramada Hotel Des Moines
Ramada Tropics Hotel Des Moines
Ramada Tropics Resort / Conference Center Des Moines Iowa
Ramada Tropics Resort Moines Urbandale
Ramada Tropics Resort Moines
Ramada Tropics Moines Urbandale
Ramada Tropics Moines
Ramada Tropics Resort & Conf Center by Wyndham Des Moines Hotel

Ramada Tropics Resort & Conf Center by Wyndham Des Moines Reviews

Reviews

5.8
Rating 10 - Excellent. 85 out of 441 reviews
Rating 8 - Good. 70 out of 441 reviews
Rating 6 - Okay. 88 out of 441 reviews
Rating 4 - Poor. 75 out of 441 reviews
Rating 2 - Terrible. 123 out of 441 reviews

5.8/10

Cleanliness

6.2/10

Staff & service

6.0/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Justin

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort

Dump!

Our plans changed with car issues, I tried to call and leave a message, no answer. I left a message to management under the contact management icon, letting them know that we may not make it and I wanted to cancel. I got no response. We made it to the hotel very very late to find People smoking pot outside the front door, drinking it smelled like beer people running around in their bathing suits outside. We just turned around and drove on. In my mind this all was a misleading advertisement for a very mismanaged hotel. So disappointing, you should take this hotel off from your site. It makes your name Bad, very, very, very disappointed.
Stayed 1 night in Mar 2025

6/10 Okay

Emily

Traveled with family
Stayed 1 night in Mar 2025

2/10 Terrible

Julie

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

took over an hour to check in because there was only one person behind the counter. we booked a poolside room 290sqft. room and was put in a second floor room with 200sqft. left for the day and came back room keys would not work . once got into the room my colognes were missing assuming housekeeping needed them. on line they state that the pool area is open till 10pm and they close it at 9pm
Stayed 2 nights in Feb 2025

2/10 Terrible

Katelin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was so dirty! It was absolutely disgusting!
Stayed 1 night in Mar 2025

2/10 Terrible

Michael

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Rachel

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Nicole

Traveled with family and small children, Traveled with family
Liked: Cleanliness
The rooms need updated but the pool and bar area is great! Nice that there is lifeguards.
Stayed 1 night in Feb 2025

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
Slow untrained front desk staff. Took hour to check in 45 minutes to go back and get a key that worked.. Lied to about check in. The place was rampant with horror stories, even doubting charging. No clean rooms to assign. Surprised Ramada has allowed this to happen. I learned READ REVIEWS!! This has been going on for years.
Stayed 1 night in Mar 2025

2/10 Terrible

Chelcea

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff wa run, hotel was dirty and rundown. Overbooked the hotel so our reservation we made 3 weeks ago they did not have a room for us so we drove 2hrs back home. Th staff were rude and would answer questions with "Not my problem". The hotel is extremely short staffed and waited for an hour in a line that went out the front doors in the cold for an hour to be told they did not have a room for me even though they had my reservation.
Stayed 1 night in Mar 2025

2/10 Terrible

Gina

Disliked: Cleanliness, staff & service
The children’s pool was closed the pools we could use one was freezing cold kids couldn’t even swim yet for life were terribly rude. The fool is supposed to open at nine in the morning and I didn’t open it up till 930 goes about 20 kids waiting for the pool. Life cards were terribly rude terribly rude.
Stayed 1 night in Feb 2025

4/10 Poor

Adam

Traveled with family
Disliked: Cleanliness
We was late to check in about a hour and still waited in line for an hour to get checked in, we got to our suite to find that it had not been cleaned,floor was dirty, no bedding, no towels or toiletries or garbage bags in cans,light bulbs out. The staff was decent and got everything taken care of so finally by 7pm my family we able to get changed and go to the pool. The kids had fun but complained the pools temperature was freezing and crowded. We tried the luke warm hot tub, it wasn't clean and had a lot of hair floating at over in it and the jets didn't.We ended up leaving around 11pm because it was a free for all of kids running all over the hotel slamming doors and caring on. It looks like they are making attempts to up keep the facility beds need attention. They need to hire more staff they are all working hard be stretched thin. The restaurant and pool bar is short staffed as well.
Stayed 2 nights in Feb 2025

6/10 Okay

DARLA

Traveled with family
Stayed 1 night in Feb 2025

4/10 Poor

Susan

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in was smooth but it ended there. Two towels in the room for five people and spent the entire stay asking for towels to finally get some on our last day. The pool has some acetylene hazards in the children’s pool of things sticking out of the ground that will hurt your feet if you don’t know they are there and the lifeguards walking around fully clothes doesn’t give any confidence that they will effectively be able to jump in for aid without wasting precious moments getting all the layers off or them being weighted down by the amount of wet clothes they would experience after jumping in. The broken lifeguard devices that they played with was not comforting as well. Dinner was meh, but the staff deserve a gold star for efforts as they were definitely overwhelmed and understaffed. Breakfast … cereal, fruit, and yogurt … we left and were thankful that there was a Perkins close by.
Stayed 2 nights in Feb 2025

4/10 Poor

John

Stayed 5 nights in Feb 2025

2/10 Terrible

Brenda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish I could give 0 didn’t even stay because they had roaches having a hard time getting refund
Stayed 2 nights in Feb 2025

4/10 Poor

Olivia

Disliked: Cleanliness, staff & service
Came for my daughter's birthday party. We asked about needing wrist bands for the waterpark. We were told only kids need them, adults swimming with kids (littles who can't swim on their own) don't need a wristband. We were then yelled at by some lifeguard that everyone must have wristbands. So we spend much more money, and then the pool was frigid. So much so, that kiddos only spent 20 minutes in the water- after spending all that money. Won't plan anything else here
Stayed 1 night in Feb 2025

6/10 Okay

Stephanie

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Our room was cold 1/3 of the pools working and the hot tubs was not hot. Breakfast was cereal an granola bars on sticky tables but staff are very polite an our room was clean
Stayed 1 night in Feb 2025

10/10 Excellent

deyanira

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Alfred

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Lacey

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I booked a poolside suite on Wednesday for a Saturday night stay. Got a call on Saturday 10 minutes before check-in time saying that Expedia overbooked the hotel, and they don't have any suites left. They tell me I can have a room in another hotel down the road, or a regular room. I have one child who wants to go to bed early and another who wants to stay up late. This is why I booked a suite. This is why I book rooms online ahead of time: so I know I have what I want when I get there. They ended up giving me one regular room with an adjoining room for no extra charge, which worked out fine for us. The staff who helped me was great. The pools weren't great. Water was cold and the hot tub was barely warm. Kiddie pool was closed and there weren't any pool towels put out for the last hour the pool was open. So when the pool closed, everyone just had to walk to their rooms cold and sopping wet. The rooms are very run down, lots of stains, and in need of repairs. My daughter got stuck in the bathroom because the door latch was broken. We could barely slide the other bathroom door closed.
Stayed 1 night in Feb 2025

4/10 Poor

Amanda

Traveled with family
Disliked: Cleanliness
There was a constant smell of weed in the hallway that was unbearable and made the rooms stink as well. Kids were running up and down the halls and trying to start fights
Stayed 1 night in Feb 2025

10/10 Excellent

Aniah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I ran into a minor issue as there was a mix up about extending my stay, Brandon helped me so much, resolved my issue in a matter of seconds with so much reassurance! I appreciate his understanding as he trained his staff to do the same!
Stayed 1 night in Feb 2025

2/10 Terrible

Chayla

Poor
Stayed 1 night in Feb 2025