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Ramada Tropics Resort & Conf Center by Wyndham Des Moines

3.0 star property

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Photo gallery for Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Indoor pool
Suite, 2 Queen Beds, Non Smoking, Pool View | Desk, soundproofing, iron/ironing board, free cribs/infant beds
Free daily continental breakfast
Bar (on property)
Lobby

Reviews

5.8 out of 10

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • Pet friendly
  • Pool
  • Breakfast included

Explore the area

Map
5000 Merle Hay Rd, Urbandale, IA, 50322
  • Merle Hay Mall
    ‪3 min drive‬
  • Drake University
    ‪9 min drive‬
  • Casey's Center
    ‪13 min drive‬
  • Des Moines, IA (DSM-Des Moines Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Non Smoking

  • 204 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Accessible)

Room amenity

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible)

  • 204 sq ft
  • Sleeps 5
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Non Smoking

  • 204 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Room, 2 Queen Beds, Non Smoking

  • 204 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Poolside

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Room, 1 King Bed, Non Smoking, Poolside

  • 204 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Non Smoking

  • 193 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Non Smoking, Poolside

  • 204 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed) | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

  • 226 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

Room amenity

Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

  • 204 sq ft
  • Sleeps 5
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Pool View

Suite, 2 Queen Beds, Non Smoking, Pool View | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds, Non Smoking, Pool View

  • 204 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Poolside

Suite, 1 King Bed, Non Smoking, Poolside | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Non Smoking, Poolside

  • 247 sq ft
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Room, 1 King Bed, Non Smoking

  • 301 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Suite, 1 King Bed, Non Smoking

  • 204 sq ft
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub, Poolside (1 Bedroom)

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub, Poolside (1 Bedroom)

  • 204 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Urbandale hotel with restaurant
A water park, an indoor pool, and a restaurant are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
Ramada Tropics Resort & Conf Center by Wyndham Des Moines offers 166 air-conditioned accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include showers and complimentary toiletries.

This Urbandale hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a water park and a fitness center.
In addition to a water park, Ramada Tropics Resort & Conf Center by Wyndham Des Moines features a waterslide and an indoor pool. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a 24-hour business center and meeting rooms. This family-friendly hotel also offers a children's pool, a fitness center, and a vending machine. Onsite self parking is complimentary.

Ramada Tropics Resort & Conf Center by Wyndham Des Moines is a smoke-free property.

A complimentary continental breakfast is served on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Castaways Grill - Onsite restaurant.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Castaways Grill

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Indoor pool
  • TV in common areas
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Water park
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (10,000 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Local culture and ecosystem education
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 30 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Ramada Tropics
Ramada Tropics Des Moines
Ramada Tropics Resort
Ramada Tropics Resort Des Moines
Tropics Resort
Des Moines Ramada
Ramada Des Moines
Ramada Hotel Des Moines
Ramada Tropics Hotel Des Moines
Ramada Tropics Resort / Conference Center Des Moines Iowa
Ramada Tropics Resort Moines Urbandale
Ramada Tropics Resort Moines
Ramada Tropics Moines Urbandale
Ramada Tropics Moines
Ramada Tropics Resort & Conf Center by Wyndham Des Moines Hotel

Ramada Tropics Resort & Conf Center by Wyndham Des Moines Reviews

Reviews

5.8
Rating 10 - Excellent. 96 out of 503 reviews
Rating 8 - Good. 80 out of 503 reviews
Rating 6 - Okay. 100 out of 503 reviews
Rating 4 - Poor. 83 out of 503 reviews
Rating 2 - Terrible. 144 out of 503 reviews

5.8/10

Cleanliness

6.2/10

Staff & service

6.0/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Clint

Pool was open and room was clean, all we needed.
Stayed 1 night in Apr 2025

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

4/10 Poor

Nicki

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Not great

Lukewarm, dirty hot tub. Extremely cold pools that make it hard to enjoy the water. Bathroom door doesn’t latch, bathroom fan doesn’t work. They made the hot tub 18+ when highschoolers were there for a sporting event. There was no breakfast set up on Saturday so we had to leave. When we came back at 9 the breakfast area has 1 cereal option, some fruit, they were just bringing out pancake batter. The whole area was a mess. I expect better when paying almost 400 to stay the weekend.
Stayed 2 nights in Apr 2025

2/10 Terrible

Makayla

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Josephine

Traveled with family and small children
The stay was alright. for almost $400 for two nights I would expect more though. Check in took the longest it's ever taken for me at a hotel. It was crazy. I waited for 30 mins with only two people ahead of me in line.. We booked a room for 4 people and only were given 2 towels. When I asked for more the staff member said she would bring me some when they had them available and had a list of room numbers that needed towels on her hand. They never brought us any towels. They also ran out of towels in the pool as well. So needless to say we were cold and wet. I booked this for the waterpark which was okay. I appreciated there were lifeguards but there were floating nasties in the hot tub, and the jets didn't even work. The pool water was warm in the kiddie pool, freezing in the other pools. The slide off the small ship looked sharp on the bottom and didn't extend to the floor of the pool so that seemed like a hazard for my kids. The water squirters also didn't work by the edge of the pool. Average stay but definitely wouldn't spend the extra $100-200 on this hotel next year.
Stayed 3 nights in Apr 2025

6/10 Okay

Jenna

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Linsey

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Amenities
I stayed there over the weekend with my family and as soon as i arrived at 4 the lobby was full of people checking in * i would recommend you doing it online* with only 2 people working, As soon as i got to the counter the lady was nice and friendly. I got to our room and there was towels everywhere in the hallways. I noticed they only had 2 towels in the room and we had 2 adults and 2 kids that were in the room. We went to the waterpark and we let the kids play and us as the adults played too well the hot tub didn't work. the bar in the middle the bartender was highly rude and didn't acknowledge us till we had to say something. when i ordered my drink she used stir sticks as my straw and i had to ask for a lid. The waterpark wasn't fully stocked with towels, so we had to go to our room fully soaked and dripping wet, we went to the front desk and asked for towels and we were told on numerous occasions they were out of towels and someone was bringing more, i gave the lady our room number to see if she could have someone bring them to our door when they got some and she said yes ** never got any extra towels** went to the waterpark the next morning and of course no towels in the pool area and also in the front desk got told the same story " out of towels someone is bringing more" as soon as i told one of the lifeguard he brought some up and less then 5 mins of him bringing them up they were gone. The breakfast was mediocre. when they were cleaning up the guy was kinda rude.
Stayed 1 night in Apr 2025

6/10 Okay

Erin, Council Bluffs

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff were all great from the desk clerks to the bar staff. The hot tub was not operating like it should and was fishing dead skin off the water’s surface was not hot and the jets were not working. Room was great but we did have kids knocking on our door and running all evening as we were pool side. But we came for our 3 year olds Birthday and she and the other kids had an absolute BLAST
Stayed 1 night in Apr 2025

6/10 Okay

Sarah

Liked: Room comfort
Disliked: Cleanliness, staff & service

Overall - i would stay again

Check in, restaurant, water park was great! Staff was friendly. With the amount of kids in the hotel - it was quiet. Showers in the room...could use alot of improvemet...water spilling out of our shower, water never really got warm enough for comfort.
Stayed 2 nights in Apr 2025

2/10 Terrible

Scott

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No quality continental breakfast. Extremely noisy- no sound proofing what so ever!
Stayed 2 nights in Apr 2025

6/10 Okay

Sofia

Stayed 1 night in Apr 2025

8/10 Good

Travis

Business traveler, Traveled with partner
Liked: Cleanliness
It was ok . Could have been better staffed
Stayed 3 nights in Apr 2025

4/10 Poor

Josiah

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The hotel seemed to be poorly staffed and over occupied. There was trash left behind by others and left untouched. They staff the restaurant was polite and helpful, but the tables were beyond sticky and needing resurfacing. Blaring music from the pool was left on all night and cops were called for various disturbances. I can’t safe we felt overly safe.
Stayed 1 night in Apr 2025

2/10 Terrible

Tammy, Sioux City

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothibg
Stayed 2 nights in Mar 2025

2/10 Terrible

Jeff

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Terrible!

Terrible hotel, Boss’ Pizza (attached to the hotel) took over 2 hours before the manager came an asked if we received our food yet, which we had not. Manager argued with me about my order. I order Alfredo with broccoli & Alfredo pizza. He said I ordered mini corn dogs and kids Mac & Cheese. Manager made his own employees cry in front of guests, argued with employee’s in front of guests. Unprofessional, worst restaurant experience ever. Hotel left pool music on all night, which was so loud it work me up. Cops were called for some unknown reason.
Stayed 2 nights in Apr 2025

4/10 Poor

Nathanael

Traveled with family

Disappointing

This place has gone down hill over the years. Took my girls during the week and only on one pool was open which was disappointing. There is a free breakfast which was granola bars and danishes from Walmart. It use to be a warm breakfast. It’s probably better on the weekends.
Stayed 1 night in Feb 2025

6/10 Okay

Nikedda

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The doors are hard to open an the wood is peeling on them the toilet rocks when u sit on it
Stayed 1 night in Apr 2025

6/10 Okay

charles

Traveled with family and small children
Disliked: Cleanliness, amenities
Stayed 1 night in Mar 2025

8/10 Good

Bethany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel had nice amenities but it was understaffed and worn out.
Stayed 1 night in Apr 2025

2/10 Terrible

Tianna

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
It took 30 minutes to check in (even after doing it online), pool did not open on time because life guards came in late, no towels on one of the days for both pool and bath- only hand towels. Only one person working at the restaurant. It was spring break so it was busy. My kid spilt hot chocolate and I asked a worker for a towel and he told me he didn’t have time for it and to just leave it. I ended up grabbing napkins while he was watching me and making himself tea. Great place otherwise but I was not pleased.
Stayed 2 nights in Mar 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

HORRIBLE experience

Started the trip getting there later in the evening. Went to the pool and there were no towels left, asked a life guard working if someone could get more they looked at me and walked away. Phone was broken in the room so no way to call the front desk for assistance. Someone threw up in a pool and they just got it out with a net and no extra chemicals were added for sanitation. Kids were running the halls till midnight playing tag when asked about it they just got told to move to a different floor they started out on the second and third floor. Had drunk people outside my window that peeked in from 3-4 in the morning being very loud and drinking. Kept my young children awake most of the night prior to a dance competition. Tried to call the front desk from the website listed on Google and mailbox was full. The text app they used to better service never responded to any of my request or complaints. Had to walk around the hotel at 330 to get assistance removing the people outside my window. Had booked 2 nights and refused to stay the second night for the safety of my children. Felt very unsafe and will never be going back
Stayed 2 nights in Mar 2025

2/10 Terrible

Reginia

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Not a fan.

When we arrived you could tell the building was dated but that is fine. We got to our room and it was so dirty, brown splatters on the wall, tape on the wall, food or something still on the bed and stains all over the bed skirt. There was also hair on the bedding and sink. We did receive a new room. This room was much better but the arm on the chair broke off as soon as someone sat in it. However, this room was much cleaner. Our key cards had to be reactivated the second day there and our toilet overflowed in the middle of the night. Also, there were people speaking outside by door D at 3 am and when i tried to call the front desk no one answered. They finally stopped talking at 4 am. The hot tub was unavailable while we were there.
Stayed 2 nights in Mar 2025