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Ramada Tropics Resort & Conf Center by Wyndham Des Moines

3.0 star property

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Indoor pool
Suite, 2 Queen Beds, Non Smoking, Pool View | Desk, soundproofing, iron/ironing board, free cribs/infant beds
Desk, soundproofing, iron/ironing board, free cribs/infant beds
Lobby
Bar (on property)

Reviews

5.8 out of 10

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • Pet friendly
  • Pool
  • Breakfast included

Explore the area

Map
5000 Merle Hay Rd, Urbandale, IA, 50322
  • Merle Hay Mall
    ‪3 min drive‬
  • Drake University
    ‪8 min drive‬
  • Wells Fargo Arena
    ‪12 min drive‬
  • Des Moines, IA (DSM-Des Moines Intl.)
    ‪30 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Non Smoking

  • 204 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Accessible)

Room amenity

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible)

  • 204 sq ft
  • Sleeps 5
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Non Smoking

  • 204 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Room, 2 Queen Beds, Non Smoking

  • 204 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Poolside

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Room, 1 King Bed, Non Smoking, Poolside

  • 204 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Non Smoking

  • 193 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Non Smoking, Poolside

  • 204 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed) | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

  • 226 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

Room amenity

Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

  • 204 sq ft
  • Sleeps 5
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Pool View

Suite, 2 Queen Beds, Non Smoking, Pool View | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds, Non Smoking, Pool View

  • 204 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Poolside

Suite, 1 King Bed, Non Smoking, Poolside | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Non Smoking, Poolside

  • 247 sq ft
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Room, 1 King Bed, Non Smoking

  • 301 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Suite, 1 King Bed, Non Smoking

  • 204 sq ft
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub, Poolside (1 Bedroom)

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub, Poolside (1 Bedroom)

  • 204 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Urbandale hotel with restaurant
A water park, an indoor pool, and a restaurant are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a 24-hour business center are onsite. Housekeeping is available on request.
Ramada Tropics Resort & Conf Center by Wyndham Des Moines offers 166 air-conditioned accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include showers and complimentary toiletries.

This Urbandale hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a water park and an indoor pool.
In addition to a water park, Ramada Tropics Resort & Conf Center by Wyndham Des Moines features a waterslide and an indoor pool. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a 24-hour business center and meeting rooms. Event facilities measuring 10000 square feet (929 square meters) include a conference center. This family-friendly hotel also offers a vending machine, an arcade/game room, and gift shops/newsstands. Onsite self parking is complimentary.

Ramada Tropics Resort & Conf Center by Wyndham Des Moines is a smoke-free property.

A complimentary continental breakfast is served on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Castaways Grill - Onsite restaurant.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Castaways Grill

Things to do

  • Arcade/game room
  • Indoor pool
  • TV in common areas
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Water park
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (10,000 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 30 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Ramada Tropics
Ramada Tropics Des Moines
Ramada Tropics Resort
Ramada Tropics Resort Des Moines
Tropics Resort
Des Moines Ramada
Ramada Des Moines
Ramada Hotel Des Moines
Ramada Tropics Hotel Des Moines
Ramada Tropics Resort / Conference Center Des Moines Iowa
Ramada Tropics Resort Moines Urbandale
Ramada Tropics Resort Moines
Ramada Tropics Moines Urbandale
Ramada Tropics Moines
Ramada Tropics Resort & Conf Center by Wyndham Des Moines Hotel

Ramada Tropics Resort & Conf Center by Wyndham Des Moines Reviews

Reviews

5.8
Rating 10 - Excellent. 78 out of 379 reviews
Rating 8 - Good. 61 out of 379 reviews
Rating 6 - Okay. 72 out of 379 reviews
Rating 4 - Poor. 67 out of 379 reviews
Rating 2 - Terrible. 101 out of 379 reviews

5.8/10

Cleanliness

6.4/10

Staff & service

6.2/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

WILLIAM

Traveled with family
Disliked: Staff & service, property conditions & facilities
Last time we stay here
Room wasn’t ready at checkin time and many people had to wait for hours for rooms. Pool was still rundown even after they said they “redid” stuff. No discounts or anything else for all the issues. Will be the last time we stay at this place.
Stayed 1 night in Dec 2024

8/10 Good

Matthew

Stayed 1 night in Dec 2024

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
Not fancy but we enjoyed our stay
I was skeptical due to the review but we had a good trip. It could definitely use some updates and they could do better at staying on top of some things but for the price we paid, it was fine for a quick trip and the kids enjoyed the waterpark. The only issues we ran into were our room not being ready at check-in (they were very busy given the holiday so we were understanding) and the staff was friendly even though it was obvious they were overworked and stressed out. The other issue was that they ran out of towels in the pool area and we only had 2 full size towels in our room despite there being 4 of us. We made do and they brought towels to our room once they were ready. If you're expecting a high end hotel then this isn't for you but it was an affordable stay with something to do for the kids and free breakfast so we were satisfied and would likely visit again.
Stayed 1 night in Dec 2024

2/10 Terrible

Sarah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Amanda

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Proximity to highway was great. Cleanliness was sub par. Pool/slides never opened and there was no communication from the 3 lifeguards present or the front desk as to the reason or timing of a possible opening.
Stayed 1 night in Sep 2024

6/10 Okay

David

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

staci

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Had an amazing time pool was great for the kids but rooms could use an upgrade
Stayed 2 nights in Dec 2024

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service
Good place to stay if you have kids
The pool was fun for my son and well monitored. The staff was friendly. Could definitely use some amenity updates in the rooms.
Stayed 1 night in Dec 2024

4/10 Poor

Lain

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible -10 stars
Check in was at 4pm, we disnt get into our rooms till closer to 7pm as the rooms were not ready yet from being cleaned. My parents had a massive blood stain on the mattress on their pull out couch. My room was not vacuumed at all, no toilet paper in the bathroom. Only 2 towels. Did not get anymore towels. We inly stayed one night, so not a terrible deal. My little cousins, minors, went with my grandma to the front desk to get a new key as she lost hers. She accidentally told them MY room number instead.of hers and they gave her a room key to my room. They didnt bother to check anyones ID, just gave some random person a key to a random room.
Stayed 1 night in Dec 2024

6/10 Okay

Amber

Traveled with family
Liked: Staff & service, room comfort
Excellent customer service
Stayed 1 night in Dec 2024

8/10 Good

Amanda, Murray

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel months ago via Expedia. Well the week of my trip I revisited reviews and I was quite nervous I was going to have to get another hotel. But it was great. Clean, very spacious, highly recommend!
Stayed 3 nights in Dec 2024

4/10 Poor

Michelle

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Great customer service. Nice sheets and bedding. Easy to find parking. Facility worn, door to room looked like it had been broken and repaired, no hot water in shower in evening or in morning, no closet door in room, dirty glass doors-handprints all over. Other guests, strong “smell” in hallways, kids running, yelling, slamming doors on and off until 4am. Pool area good for younger kids.
Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Lacey, Baldwin

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Staff & service, amenities
Traveling as a family of 5: Cons: The room wasnt very clean. The mattress had blood stains and urine stains. There were cans of Busch lite already in the garbage can in the room and the couch had white stains on it.. The front desk wasnt very helpful or available. The employees sat in the room behind the front desk and ignored me and my kids waiting to be helped. I was just trying to get some coffee packets for our room since breakfast wasnt until 8am even though the site says it starts at 7am. There were no vending machines for water or snacks. The morning staff weren't very pleasant at all. Pros: the kids had fun at the waterpark and arcade. There were restaurants and gas stations within walking distance so that was very helpful!
Stayed 2 nights in Dec 2024

8/10 Good

WENDY

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The indoor swim park is perfect for all ages.
Stayed 1 night in Dec 2024

8/10 Good

chris

Liked: Cleanliness, amenities, property conditions & facilities
It was an alright place to stay. Front desk staff was absent a lot and had to ring a bell for service. The restaurant was not open until like 3:00 so we had to go find food for lunch. Pool was versatile and adequate for young children. Room was good and clean. Would stay again.
Stayed 1 night in Nov 2024

6/10 Okay

Julian

Traveled with family
Good pool for kids, understaffed.
Stayed 1 night in Nov 2024

6/10 Okay

Derek

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Decent for price
Very friendly staff at check in. Hotel is older, remodel attempts seem to have been made just not complete or quality
Stayed 1 night in Dec 2024

6/10 Okay

Anastaysia

Stayed 1 night in Nov 2024

8/10 Good

Randy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Steven

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Find another hotel
Our first room had a terrible smell so staff moved us to another room, which was OK. Rooms were clean and the beds comfortable enough. We booked this hotel for the water features especially the hot tub. This is the only time I've ever been cold in a hot tub, the water was lukewarm, about like a heated pool. There were no pool towels and others said there hadn't been any all day. After about 45 minutes we went back to the room (wet) to take a shower and warm up. The shower temperature was colder than the hot tub. Sink had hot water but barely any in the shower. Had a good night's sleep, intended to get up and try the hot tub again. Found out the pool area doesn't open until 10 am with checkout at 11 am. Everything else was so poor we didn't even bother looking at the breakfast. I don't recommend this hotel, won't ever go back.
Stayed 1 night in Dec 2024

2/10 Terrible

Sara

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not up to par to say the least
We checked out within 3 hours of being there after we went down to the waterpark and came back to our room we noticed The room had bugs on the sheets and one of the beds were broke so we checked out and went home
Stayed 1 night in Dec 2024

8/10 Good

Abigail

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disappointment
the hotel room had no sheets for the pull out bed texted for sheets and towels and never received. went to the water park and went to ask for towels was told they’re all in the wash sorry. sorry bring your own. the pull out was a thin foam piece that was dirty and gross so kiddo had to get in bed with us. no plugins next to the bed to charge phones. Worst part went to check out a lovely nice gentleman that wa s maintenance went to get someone for me and the guy came out dumbfounded looked like he wasn’t awake and said what do you need… i said to check out oh your good i said how you don’t even know what room number i am and stood there and stared at me. got an email about checking out 2 hrs later thank goodness i checked my phone and clicked already left highly disappointed
Stayed 1 night in Dec 2024

4/10 Poor

Jeff

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We paid about $100 extra for a suite so we had room for our little girls birthday party. Checked in, had two rooms reserved. Only needed one. Didn’t get a suite, still paid for it. Rooms were unclean, things were broken, pool needs dire attention. Have stayed here before. Never again.
Stayed 1 night in Dec 2024

2/10 Terrible

Tasha

Stayed 2 nights in Nov 2024