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Ramada Tropics Resort & Conf Center by Wyndham Des Moines

3.0 star property

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Photo gallery for Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Indoor pool
Bar (on property)
Lobby
Suite, 2 Queen Beds, Non Smoking, Pool View | Desk, soundproofing, iron/ironing board, free cribs/infant beds
Free daily continental breakfast

Reviews

5.6 out of 10

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • Pet friendly
  • Pool
  • Breakfast included

Explore the area

Map
5000 Merle Hay Rd, Urbandale, IA, 50322
  • Merle Hay Mall
    ‪3 min drive‬
  • Drake University
    ‪9 min drive‬
  • Wells Fargo Arena
    ‪13 min drive‬
  • Des Moines, IA (DSM-Des Moines Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Non Smoking

  • 204 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Accessible)

Room amenity

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible)

  • 204 sq ft
  • Sleeps 5
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Non Smoking

  • 204 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Room, 2 Queen Beds, Non Smoking

  • 204 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Poolside

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Room, 1 King Bed, Non Smoking, Poolside

  • 204 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Non Smoking

  • 193 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Non Smoking, Poolside

  • 204 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed) | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

  • 226 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

Room amenity

Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

  • 204 sq ft
  • Sleeps 5
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Pool View

Suite, 2 Queen Beds, Non Smoking, Pool View | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds, Non Smoking, Pool View

  • 204 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Poolside

Suite, 1 King Bed, Non Smoking, Poolside | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Non Smoking, Poolside

  • 247 sq ft
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Room, 1 King Bed, Non Smoking

  • 301 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Suite, 1 King Bed, Non Smoking

  • 204 sq ft
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub, Poolside (1 Bedroom)

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub, Poolside (1 Bedroom)

  • 204 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Urbandale hotel with restaurant
A water park, an indoor pool, and a restaurant are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
Ramada Tropics Resort & Conf Center by Wyndham Des Moines offers 166 air-conditioned accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include showers and complimentary toiletries.

This Urbandale hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a water park and a fitness center.
In addition to a water park, Ramada Tropics Resort & Conf Center by Wyndham Des Moines features a waterslide and an indoor pool. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a 24-hour business center and meeting rooms. This family-friendly hotel also offers a children's pool, a fitness center, and a vending machine. Onsite self parking is complimentary.

Ramada Tropics Resort & Conf Center by Wyndham Des Moines is a smoke-free property.

A complimentary continental breakfast is served on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Castaways Grill - Onsite restaurant.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Castaways Grill

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Indoor pool
  • TV in common areas
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Water park
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Local culture and ecosystem education
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 30 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Ramada Tropics
Ramada Tropics Des Moines
Ramada Tropics Resort
Ramada Tropics Resort Des Moines
Tropics Resort
Des Moines Ramada
Ramada Des Moines
Ramada Hotel Des Moines
Ramada Tropics Hotel Des Moines
Ramada Tropics Resort / Conference Center Des Moines Iowa
Ramada Tropics Resort Moines Urbandale
Ramada Tropics Resort Moines
Ramada Tropics Moines Urbandale
Ramada Tropics Moines
Ramada Tropics Resort & Conf Center by Wyndham Des Moines Hotel

Ramada Tropics Resort & Conf Center by Wyndham Des Moines Reviews

Reviews

5.6
Rating 10 - Excellent. 91 out of 478 reviews
Rating 8 - Good. 77 out of 478 reviews
Rating 6 - Okay. 92 out of 478 reviews
Rating 4 - Poor. 78 out of 478 reviews
Rating 2 - Terrible. 140 out of 478 reviews

5.8/10

Cleanliness

6.2/10

Staff & service

6.0/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Melsy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Delilah

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities
My stay here was terrible first we didnt have hit water the hole night which we had to sleep and drive 2 hours with chlorine on us but we didnt have sheets for the let out couch on top of that only cereal for breakfast Front Desk needs more training the showed lack of concern i had a King Suite for my daughter birthday which i paid $250 and i didnt even get half of my amenities i didnt get a refund or a partial refund nothing
Stayed 1 night in Mar 2025

2/10 Terrible

Kasie

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Had to wait until exactly 4pm to check in, then had to wait in a hour line just to check in. Kitchen staff was vaping in the kitchen area, instead of handling customers. Will never book a room there, or use Expedia again!
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
Check in was over 2 hours. Water park was a lot of fun for kids. Free breakfast was a joke. It was all cold cereal in a bag and granola bars, and not a lot left when we got there to eat. The restaurant told us the pizza over was broken at 8pm on a Friday night I feel bc of short staffed. Rooms needs updated.
Stayed 2 nights in Mar 2025

4/10 Poor

Scott

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service

I hope you like to wait

Check in was a long wait. There wasn’t any sheets or blankets for the pull out sofa bed. We had to wait some time to receive some There weren’t any breakfast items except a couple boxes of cereal a gallon of milk and juice! The room was comfortable and clean. We will not stay again.
Stayed 1 night in Mar 2025

2/10 Terrible

Amber

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Camille

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Check in took 2 hours then after checking they put us in a dirty room they did accommodate and get us to a room that was clean but it was not poolside like I selected and they said I would get a discount but I don't think I did I will never stay here again
Stayed 1 night in Mar 2025

10/10 Excellent

Kathy

Stayed 2 nights in Mar 2025

4/10 Poor

Melissa

No towels in pool area. Only gave us 2 towels in a King Suite with 6 people. No way of contacting front desk unless you walk down there. Resturant attached to hotel pizza oven was broke down and only 1 person working vegind the counter. No bartender at the tiki bar in the pool area. And the worst is that there was NO hot water to shower. So we checked out a day early amd went home !!!!!
Stayed 2 nights in Mar 2025

4/10 Poor

Aubrey

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Would rather do prep for a colonoscopy

It took over 1.5 hours to stand in line with an upset toddler to be able to check in along with about 100 other people/kids. Would STRONGLY recommend allowing early check-in when you all know hundreds of people are checkin in the same day. We saw people leave, people were being checked into already occupied rooms. It was the absolute worst experience I've EVER had in checking into a hotel. The elevator to the 2nd floor, where our room was, was out of order so we had to carry a ton of stuff up stairs after having already put in on a cart to take to the room, but cant use carts on stairs. There were ZERO towels the entire stay for swimming and even our suite didnt have enough towels to shower with for the number of people we had (2 towels for 5 people) is completely ridiculous! The lobby was basically destroyed by angry waiting children/adults and the staff left all of the mess, including beer cans, wrappers, fake mulch from center display all over the ground and staff did not clean up after the checkin nightmare was over until sometime after midnight as was my last time through lobby. The only positive thing I have to say, is that my son had an absolute blast but thats because he's 3 and doesnt have the brain capacity to notice how incredibly awful this hotel is.
Stayed 1 night in Mar 2025

2/10 Terrible

Chelsey

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Cesar

Stayed 1 night in Feb 2025

2/10 Terrible

Casey

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Tammy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm sad to write this as I had high hopes for this place and it could be so good. We got there at 320 and were told the rooms aren't clean yet. Try back at 330 or 4. We returned at 4 to no less than 25 people in the lobby. 2 hours later, we were able to get checked in. When we finally got in, we didn't realize my handicapped mom would have to walk all the way around for her room. When we got her in the " accesible" room, we found a bed and a bathtub that she could not get into. She slept on the couch. The pool was a hike for her, and there wouldn't have been accessibility into the pool once we got there. Not that we could get in because there were too many people to move and the chlorine smell would have put her in an immediate asthma attack. The rest of our rooms were ok but so dated and needed maintenance . The shower actually didnt work in my sisters room but maintenance did show up and fix it.We decided not to go out that night so we went to boss' pizza. The lady was a little frazzled brought us menus and said she was alone and it might be a minute. she ran to grab a drink for another table and then went to the back. She was there awhile so we ordered through the QR code. We asked the guy who came out a few times if there was an estimate he said it's coming. One hour later the lady comes out of yhw back and says where do I start. We say we are still waiting for food. She's like ok let me check and he then comes out with some food. He hands me a philly cheese steak and the
Stayed 2 nights in Mar 2025

2/10 Terrible

Christopher

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The absolute worst experience I have had at a hotel. Check in was at 4pm and the rooms were not ready for check in til 5:30pm. We had 3 rooms there and in two off them the toilet would not flush. In one room the carpet was wet apon check from toilet water. The shower in one room wouldn't drain and it flooded the floor. They had to close down pools because they didn't have enough life guards. And the entire property had no hot water to the showers. The staff were incrediblely rude when yo it tried to get the issues resolved! We will never be back and the health department needs to be called as they clearly had septic issues and you would periodically get wifes of sewage!!!
Stayed 1 night in Mar 2025

2/10 Terrible

Margaret

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

🙄

First, we got there and had to wait 2 hours for check in bc there was literally no staff. So we went to the bathroom and changed to go to the pool while waiting and the bathroom was so disgusting. The pool area was filthy. The hot tub was Luke warm and the jets didn't work and it smelled so bad. When we finally got a room out was eh. Clean but a weird smell. Beds were uncomfortable but the pillows were actually good. No tub in the bathroom, only a shower. Bathroom door was broken so it wouldn't open back up if you closed it all the way.
Stayed 1 night in Mar 2025

8/10 Good

Allisson

Stayed 1 night in Mar 2025

4/10 Poor

Jon

Traveled with family
Disliked: Staff & service, property conditions & facilities

Never again.

Room was fine. I dislike the shower setup with no door. Water spilled everywhere. The check in was an absolute atrocity. It took over an hour to check in and this was AFTER I completed the quick check in process. What is the point of that if it doesn't help? The two employees checking people in were courteous, but as far as appearance I couldn't believe how unprofessional they appeared. One was wearing a beanie hat and Mario Brothers sweatshirt. Really?? That's how you want customers to see your staff? Ramada has been a bust 2 times now in two different locations. Love the concept of the indoor waterpark, but way to packed and overall we will not be coming back unless customer service improves drastically. We ordered a pizza at 5:30 from their restaurant and we didn't receive it until 7:15! The incompetence and lack of leadership was jarring. The entire place needs a huge overhaul. We also didn't have towels to use from the waterpark and I didn't even bother to ask the front desk because I knew they wouldn't be able to assist us. Pool was supposed to open at 9am, we could see lifeguards and other staff scrambling, but it did not open until 9:10. How is this not ready everyday? This could not have been the first time for these employees opening up? Overall again, we are done with Ramada as a whole.
Stayed 1 night in Mar 2025

8/10 Good

Sue

Traveled with family
Liked: Staff & service
The room we checked in to had a toilet that constantly ran. The bathroom pocket door was wedged open. The front desk was very accommodating to get us moved to a new room
Stayed 1 night in Mar 2025

2/10 Terrible

Emma

Stayed 1 night in Mar 2025

4/10 Poor

William

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Check in took forever almost 2 hours. Booked a double queen and got double full? Or some really small queens but after two hr check in wasn’t worth the wait. Shower was Luke warm at best. The kids had a blast at the water park though so I guess it’s ok.
Stayed 1 night in Mar 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Terrible

Check in took 2 hours and they'd given our room away. Got into a different room with a door that barely latched, a bathroom door that didn't latch at all, stains everywhere, and remnants of birthday streamers taped to the ceiling.
Stayed 1 night in Mar 2025

4/10 Poor

Charlotte

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom door in our room was broke. Asked 3 times for it to be fixed nothing. Ran out of clean towels. No housekeeping service. Elevator went out without an out of order sign placed. Then to top it all off found what looked like black mold under the little kitchen sink. All and all poor experience and absolutely nothing done to make anything right.
Stayed 2 nights in Mar 2025

2/10 Terrible

mallorie

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had no hot water and when talked to them they said that we had to have it run for 20 min, which we did and Still no water. I had 6 guest and they made me pay another 15 dollars because they said that the room is only for 5 people. There also was bugs in our bathroom
Stayed 1 night in Mar 2025

8/10 Good

Renee

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Kids had a great time swimming . The check on was awful with a huge line. Could’ve been taken care of through email before arriving, could have also let people know they needed a license plate.
Stayed 1 night in Mar 2025