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Quality Inn & Suites Des Moines - Merle Hay Road

2.5 star property

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Photo gallery for Quality Inn & Suites Des Moines - Merle Hay Road

Lobby
Exterior
Indoor pool, sun loungers
Lobby
Desk, iron/ironing board, rollaway beds, free WiFi

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Housekeeping
  • Laundry
  • Breakfast included
  • 24/7 front desk

Explore the area

Map
4995 Merle Hay Rd, Des Moines, IA, 50322
  • Merle Hay Mall
    ‪3 min drive‬
  • Drake University
    ‪8 min drive‬
  • Wells Fargo Arena
    ‪13 min drive‬
  • Des Moines, IA (DSM-Des Moines Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(30 reviews)
  • 324 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(28 reviews)
  • 324 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 Queen Bed, Non Smoking

7.0 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

9.4 out of 10
Exceptional
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Exterior

AmericInn by Wyndham Johnston Des Moines

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.1 out of 5, Very Good, (1017)
$101 nightly
The price is $101 total
includes taxes & fees
AmericInn by Wyndham Johnston Des Moines

About this property

Quality Inn & Suites Des Moines - Merle Hay Road

Hotel in Lovington
An indoor pool, a 24-hour business center, and coffee/tea in a common area are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a meeting room, laundry facilities, and a 24-hour front desk.
Quality Inn & Suites Des Moines - Merle Hay Road offers 116 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.
A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and a meeting room. Guests can enjoy a complimentary breakfast. This business-friendly hotel also offers an indoor pool, coffee/tea in a common area, and complimentary newspapers in the lobby. Onsite self parking is complimentary.

Quality Inn & Suites Des Moines - Merle Hay Road has designated areas for smoking.

Guests are offered a complimentary continental breakfast.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: USD 250.00 per stay
  • Cleaning fee: USD 2 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Quality Des Moines
Quality Inn Des Moines
Quality Inn Suites
Quality Inn Suites Des Moines Merle Hay Road
Quality Inn & Suites Des Moines - Merle Hay Road Hotel
Quality Inn & Suites Des Moines - Merle Hay Road Des Moines

Quality Inn & Suites Des Moines - Merle Hay Road Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 303 out of 932 reviews
Rating 8 - Good. 301 out of 932 reviews
Rating 6 - Okay. 160 out of 932 reviews
Rating 4 - Poor. 77 out of 932 reviews
Rating 2 - Terrible. 91 out of 932 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Smooth

Friendly clean
Stayed 2 nights in Mar 2025

10/10 Excellent

Shaina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here over a month now and i love the hotel and the staff are super nice!
Stayed 1 night in Mar 2025

4/10 Poor

Robert

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The place was very dirty. Pillow cases were not clean old pieces of clothing from previous people were left in bed. Will not stay there again.
Stayed 2 nights in Mar 2025

2/10 Terrible

Shyaire

Traveled with family
Disliked: Cleanliness, staff & service
Was first given a room someone else was checked into already. 2nd room, the tub was full of water. Front desk said they didn’t know why and to just try lifting the plug to let it drain. No one came to the room nor did anyone follow up.
Stayed 2 nights in Mar 2025

10/10 Excellent

Natalie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly atmosphere staff is very helpful also
Stayed 3 nights in Mar 2025

8/10 Good

Steve

Traveled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Vacuum the room!

Stayed 1 night in Mar 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great and friendly
Stayed 3 nights in Mar 2025

10/10 Excellent

Carolyn

Liked: Cleanliness, amenities, property conditions & facilities
The property was clean, check and out was fast
Stayed 2 nights in Mar 2025

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very polite and friendly. I would definitely stay here again.
Stayed 3 nights in Mar 2025

2/10 Terrible

liz

Disliked: Cleanliness, staff & service, property conditions & facilities
The tub was leaking water needed to be fix, it was unsafe. At 2:00am I woke up to a strong smell of marijuana. They charge 57.28 deposit which was not disclose prior to payment. Breakfast suck, waffle machine was not working. I do not recommend this hotel.
Stayed 1 night in Mar 2025

2/10 Terrible

Kristine

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were dirty and in poor condition. The mold and algae all over the pool room was horrific. Stank like a fish tank. The halls smelled of weed and smoke, the door to outside didnt lock.
Stayed 1 night in Mar 2025

8/10 Good

raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Helpful staff

Receptionist was willing to move us to the first floor because my wife has leg problems. Clean and comfortable
Stayed 1 night in Mar 2025

8/10 Good

Andrew

Traveled with partner
Noisy sketchy srea
Stayed 1 night in Mar 2025

6/10 Okay

Nichole

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cleanliness could definitely have been better. Hairs in the shower, of both kinds if you get my meaning so had to be washed down before using. Rest of stay was average.
Stayed 2 nights in Mar 2025

4/10 Poor

Paul

Business traveler

Front desk clueless/not helpful

Out of the 5 nights stayed, got 1 night of good sleep. From the slamming of the door next door, that shook the room, for hours on end I can only assume nefarious activity.
Stayed 5 nights in Mar 2025

2/10 Terrible

Clinesha

Traveled with group
Disliked: Cleanliness, staff & service, amenities
ADI LACHME is a racist lady from North India,she stole my room deposit,I asked to speak to manager and she answered the phone acting like a manager named brea,there was a mouse in my room, customer service was terrible.
Stayed 1 night in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Jordan

Stayed 1 night in Mar 2025

10/10 Excellent

Lisa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality place at great price.
Stayed 2 nights in Mar 2025

10/10 Excellent

Dakota

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was very good for the price, clean, friendly, short notice stay was not a problem, and breakfast provided
Stayed 1 night in Mar 2025

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Thomas

Liked: Staff & service, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 7 nights in Feb 2025

8/10 Good

Okoboji

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

8/10 Good

Carl

Liked: Cleanliness, staff & service, amenities
Need to work on the showers mine barely worked
Stayed 3 nights in Feb 2025