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Quality Inn & Suites Des Moines - Merle Hay Road

2.5 star property

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Quality Inn & Suites Des Moines - Merle Hay Road

Lobby
Indoor pool, sun loungers
Exterior
Desk, iron/ironing board, rollaway beds, free WiFi
Desk, iron/ironing board, rollaway beds, free WiFi

Reviews

7.6 out of 10

Good

Popular amenities

  • Pool
  • Pet friendly
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
4995 Merle Hay Rd, Des Moines, IA, 50322
  • Merle Hay Mall
    3 min drive
  • Drake University
    8 min drive
  • Val Air Ballroom
    9 min drive
  • Des Moines, IA (DSM-Des Moines Intl.)
    35 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

  • 324 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

  • 324 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Exterior

Sonesta Essential Des Moines

Pet friendly
Parking included
Free WiFi
Air conditioning
3.6 out of 5, Good, (1090)
The price is $61
per night
$71 total
includes taxes & fees
Dec 12 - Dec 13
Sonesta Essential Des Moines

About this property

Quality Inn & Suites Des Moines - Merle Hay Road

Hotel in Lovington
An indoor pool, a 24-hour business center, and coffee/tea in a common area are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a meeting room, laundry facilities, and a 24-hour front desk.
Quality Inn & Suites Des Moines - Merle Hay Road offers 116 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.
A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and a meeting room. Guests can enjoy a complimentary breakfast. This business-friendly hotel also offers an indoor pool, coffee/tea in a common area, and complimentary newspapers in the lobby. Onsite self parking is complimentary.

Quality Inn & Suites Des Moines - Merle Hay Road has designated areas for smoking.

Guests are offered a complimentary continental breakfast.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: USD 250.00 per stay
  • Cleaning fee: USD 2 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Quality Des Moines
Quality Inn Des Moines
Quality Inn Suites
Quality Inn Suites Des Moines Merle Hay Road
Quality Inn & Suites Des Moines - Merle Hay Road Hotel
Quality Inn & Suites Des Moines - Merle Hay Road Des Moines

Quality Inn & Suites Des Moines - Merle Hay Road Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 228 out of 730 reviews" "
Rating 8 - Good. 256 out of 730 reviews" "
Rating 6 - Okay. 136 out of 730 reviews" "
Rating 4 - Poor. 55 out of 730 reviews" "
Rating 2 - Terrible. 55 out of 730 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Zac

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2024

6/10 Okay

Hayley

Traveled with family
Liked: Staff & service, room comfort
Meh?
The door to the room was very hard to open. Almost felt like we had to break it down to get in. And then force it shut. The rooms and halls smelled of mildew. But it wasn’t bad for us just needing a place to sleep on our drive
Stayed 1 night in Aug 2024

2/10 Terrible

Andres

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean
A non-smoking room can’t smelll like smoke. The shower drain was clogged and the tub filled with water. Overall the cleanliness of the room was less than desirable.
Stayed 1 night in Aug 2024

8/10 Good

Eric, Eau Claire

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An older facility, but clean. Convenient next to a major interstate exit and on major thoroughfare into Des Moines. Staff was friendly and helpful.
Stayed 3 nights in Aug 2024

8/10 Good

Dillon

Business traveler
Liked: Cleanliness
Front desk staff talked super quiet, could barely hear what they were saying. Lots of odd folks walking around, not sure if they were staying at the hotel or not. Housekeeping left a dirty rag in the room.
Stayed 2 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average place to stay
It was good. I have stayed in worse and have stayed in better.
Stayed 1 night in Aug 2024

2/10 Terrible

Brandon

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, and dark at night. Staff was great, and breakfast was better than most “continental” ones.
Stayed 2 nights in Aug 2024

10/10 Excellent

Dennis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Andria

Our stay was quick, one night with a late check in. It was clean, missing a coffee maker eventhough all the makings were there. Breakfast is very minimal and they stop serving early.
Stayed 1 night in Aug 2024

8/10 Good

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Sheldon

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Our room was not cleaned, puke all over the bed and floor! We got upgraded to a suite, the bathroom door wouldn’t slide closed. It just felt nasty. Broken windows in pool area. I slept with one eye open😳
Stayed 1 night in Aug 2024

4/10 Poor

Carrie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property looks nothing like the pictures provided. It was dirty, broken down and just disgusting. The pool was dangerous as the handle was coming out of the cement. The water looked “chunky”, no way I would get in there. Our room I couldn’t take my shoes off because the carpet was so gross. The bathroom was a complete disaster. The shower curtain had holes in it and was visibly overused. The shower wouldn’t turn on all the way, the floor of the shower felt unstable. The toilet seat wasn’t screwed in all the way and was very loose, and my husband had to fix the toilet because it wouldn’t stop running. The mirror was broken, the hook on the back of the door was broken and the hair dryer looked like it was going to fall off of the wall. The lamps next to the bed were all sorts of messed up and they had car air fresheners hanging from the bulbs. We also had a huge nasty spider that looked terrifying. Outside our window was an old pool that had been filled in and left to just grow weeds, there was a broken down camper out there as well. No landscaping at all. There is no way I would stay at this location again and I definitely shouldn’t have paid the $150/ night.
Stayed 1 night in Aug 2024

6/10 Okay

Lisa

Traveled with family
Liked: Staff & service
Dirty hallways. Breakfast choices were not the best. Rooms were clean. Staff was nice. It was quiet considering it was next to the highway.
Stayed 1 night in Aug 2024

2/10 Terrible

Stephanie

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible stay!
My room reeked of cigarette smoke that was covered by air freshener. It was horrible! The bed had been broken and repaired by putting a slat of wood down the middle of the bed so you couldnt sleep on the middle but you literally rolled down one side or the other. I didnt request a room change because at my request they put me in a room next to my friends and i didnt want to make everyone to change rooms. If they told me that room had problems and put my somewhere else it would have been better. All and all, wont be back.
Stayed 2 nights in Aug 2024

4/10 Poor

Dairim

Traveled with family
Disliked: Cleanliness, staff & service
Ew
Definitely glad we only just needed a place to sleep. We were gone all day and checked in late that night. The halls smell of mold and you can hear every one running around we were on the second floo. Our sheets looked like someone burned a cigarette butt in them. We went down for breakfast and there was no seating available and you are not permitted to take anything to your rooms. We usually use the pool in the morning. Well they opened the pool at 8 we noticed it was dirty. You could see bandaids and debris in the bottom well we got in and noticed chunks of food like someone had puked! Disgusting. We literally got out and hit the shower. Left. Big no no.
Stayed 1 night in Aug 2024

6/10 Okay

Lauren

Traveled with family
Liked: Staff & service
Quality Inn???
The staff was great but the bathroom counter was dirty, my towel was stained and had holes in it. The tub did not drain very well. While showering the water was up over my ankles and took a long time to empty. Also, at least 2 of the outside door locks did not work. Certainly not worth $400 for 2 nights.
Stayed 2 nights in Aug 2024

4/10 Poor

Danielle

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Joe

Stayed 1 night in Aug 2024

6/10 Okay

Pamela

Liked: Cleanliness, staff & service
I was disappointed that there was no coffee maker in the room. My normal morning routine is to drink coffee while I read and study while I am still in my pajamas. I had to get dressed in order to get coffee in the breakfast area. Also I was disappointed and surprised there was no comfortablle chair and foot rest in the room. That feature has always been available in hotel rooms. I did sit in what I would label a desk chair and did posiiton myself in the bed for my reading time, but neither was very comfortable.
Stayed 2 nights in Aug 2024

2/10 Terrible

Nicolas

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Joseph

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Lewton

Business traveler
Not a terrible place to stay but there is definitely other places at the same price with better service. Room is clean but very outdated. Much like the rest of the property.
Stayed 1 night in Jul 2024