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Quality Inn & Suites Des Moines - Merle Hay Road

2.5 star property

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Photo gallery for Quality Inn & Suites Des Moines - Merle Hay Road

Welcome to the Quality Inn & Suites lobby, featuring a spacious reception area with a granite countertop and comfortable seating.
Step into the grand lobby, featuring a majestic staircase and comfortable seating area with a sofa and armchairs.
Step into the grand lobby with a central staircase, seating area, and reception desk.
Relax by the pool with a clear view of the water's edge, surrounded by comfortable seating and umbrellas.
Relax in a spacious room with a large bed, two bedside tables, a desk, and a window with green curtains.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Housekeeping
  • Laundry
  • Breakfast included
  • 24/7 front desk

Explore the area

Map
4995 Merle Hay Rd, Des Moines, IA, 50322
  • Merle Hay Mall
    ‪3 min drive‬
  • Drake University
    ‪8 min drive‬
  • Casey's Center
    ‪13 min drive‬
  • Des Moines, IA (DSM-Des Moines Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(32 reviews)
  • 324 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(30 reviews)
  • 324 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 Queen Bed, Non Smoking

7.0 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

9.2 out of 10
Wonderful
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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  • Pet friendly
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  • Free WiFi
3.6 out of 5, Good, (1000)
$115 nightly
The price is $115 total
includes taxes & fees
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About this property

Quality Inn & Suites Des Moines - Merle Hay Road

Hotel in Lovington
An indoor pool, a 24-hour business center, and coffee/tea in a common area are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a meeting room, laundry facilities, and a 24-hour front desk.
Quality Inn & Suites Des Moines - Merle Hay Road offers 116 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.
A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and a meeting room. Guests can enjoy a complimentary breakfast. This business-friendly hotel also offers an indoor pool, coffee/tea in a common area, and complimentary newspapers in the lobby. Onsite self parking is complimentary.

Quality Inn & Suites Des Moines - Merle Hay Road has designated areas for smoking.

Guests are offered a complimentary continental breakfast.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: USD 250.00 per stay
  • Cleaning fee: USD 2 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Quality Des Moines
Quality Inn Des Moines
Quality Inn Suites
Quality Inn Suites Des Moines Merle Hay Road
Quality Inn & Suites Des Moines - Merle Hay Road Hotel
Quality Inn & Suites Des Moines - Merle Hay Road Des Moines

Quality Inn & Suites Des Moines - Merle Hay Road Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 315 out of 959 reviews
Rating 8 - Good. 306 out of 959 reviews
Rating 6 - Okay. 163 out of 959 reviews
Rating 4 - Poor. 80 out of 959 reviews
Rating 2 - Terrible. 95 out of 959 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Tenia

Stayed 2 nights in Apr 2025

6/10 Okay

Susan A

Liked: Cleanliness, room comfort
Disliked: Staff & service

Missing hairdryer

My room did not have a hair dryer when I checked in (11:45 pm) I went to the front desk and they said they would bring one to my room the next morning. By roughly 9 the next morning I still didn’t have one. I asked housekeeping and they told me to call the front desk, I did and several minutes later I was brought one. I plugged it in and turned it on and the inside of the hairdryer literally was on fire blowing white smoke. I immediately unplugged it and left it set as I had to leave for the day. When I returned I took the faulty hairdryer to the front desk and told him what had happened and that could I please get another one, but I needed it early 7:30-8. By 830. I still did not have a hairdryer. I went down and ate breakfast and then stopped at the desk and asked them for a hairdryer, by 10 o’clock I still did not have one and I had to leave for the day. I don’t carry my own because it takes so much space up and one is always furnished. I always have had good service at this hotel and was extremely disappointed and on a sidenote, I did not request it, but I had a handicap room on the main floor by the side entrance, perhaps signs posted would discourage youngsters from running up and down the stairs at a time people would be sleeping.
Stayed 2 nights in Apr 2025

8/10 Good

Monica

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Apr 2025

2/10 Terrible

Joyce

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Honestly it was very dirty, there was an ant on my bed. Not only that it was not clean at all! The carpet, looked disgusting. The bathroom as well just was not cleaned well. I’m not usually a person who complains, but we heard a mouse in the walls. The one good thing about the place was staff, they were super kind! But in all the place was not great
Stayed 1 night in Apr 2025

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Anthony

Traveled with partner
Liked: Staff & service
Spacious clean room was nice. Outside of property had a fair amount of litter. Friendly staff and decent amenities
Stayed 2 nights in Apr 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

4/10 Poor

Randi

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel very out dated, doors didnt lock, poor breakfast selection, smelled of smoke and pot. When asked for towels they only give one. If ask for another not happy about it. Toilet seat didn’t stay on. When cleaned room didn’t leave clean towels and took dirty ones. Didn’t even put toilet paper on Office chair broke
Stayed 2 nights in Apr 2025

2/10 Terrible

Carrie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty hotel! I’ve stayed in many and have never seen a mouse in my room until this stay! Bedding wasn’t washed, towels were dirty and burn holes everywhere
Stayed 2 nights in Apr 2025

2/10 Terrible

Josh

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Found mice in our room and mights under the blankets, pool had algea and things growing on the walls then couldnt get a refund after being there an hour
Stayed 2 nights in Apr 2025

2/10 Terrible

Amanda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was disappointing and upsetting that was placed in a dirty room that had the worst odor smell imaginable.
Stayed 1 night in Apr 2025

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth it - stay somewhere else

I don’t usually leave negative reviews, but our stay was so bad I feel like others should be warned. We were put in a smoking room, which we did not request, and the smell was overwhelming. The walls were filthy, with visible grime and stains. The bathroom was even worse—the floor was dirty, and the door didn’t even shut properly. It was honestly gross. On top of that, the noise all night long in the hallway kept us up. People were loud and disruptive, and it felt like there was no soundproofing at all. Several of us were hurting the whole night from lack of sleep and discomfort. I would never stay here again and absolutely do not recommend this hotel to anyone. Very disappointed.
Stayed 1 night in Apr 2025

10/10 Excellent

Michele

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inexpensive rooms
Stayed 1 night in Feb 2025

8/10 Good

Jason

Stayed 1 night in Apr 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the price: heated pool, good tv channel options, free breakfast! Across the street in a more expensive hotel my friends had to pay $30 for their breakfast…
Stayed 1 night in Apr 2025

4/10 Poor

Lucas

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service

Trashy Hotel

The hotel was clearly run by 3rd world management. There were alcohol cans in the window sills both days we were there, towels in the hall that the staff ignored, overflowing garbage cans and genetal trash in walkways. I will not stay there again.
Stayed 1 night in Apr 2025

8/10 Good

Brian, Gerlaw

Liked: Cleanliness, amenities, property conditions & facilities
Well, first thing I noticed was..1.the entry door to my floor had a key card lock that didn’t function, so the door closer didn’t close as designed. It leaves the entry unsecured, and anyone could wander into the hallways.. 2. I saw a cockroach scurrying around my room until I dispatched it.. 3. It was a Smoking Room, Yet NO Ashtray, I’m glad I brought my own.. 4. Other than the aforementioned issues, I had a nice quiet stay, might stay there again.
Stayed 2 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had to change rooms 4 times because the plumbing was so bad and wasn’t even offered a discount or free room
Stayed 4 nights in Mar 2025

6/10 Okay

Joel

Traveled with family
Disliked: Amenities
The property itself looks very nice other then the shopping cart that was outside by the entry way for the two days we were there. Our first room had water under the tub surround because they didn't caulk around the new tub surround. It was so bad it felt like you were standing on a water bed. We were moved to another room and although much better still had water underneath and the Heat / Air unit did not work all that great either. It looks like the hotel tried to make some updates but the installation part of some items was done cheaply.
Stayed 2 nights in Apr 2025

2/10 Terrible

Matt

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good very happy
Stayed 1 night in Apr 2025

10/10 Excellent

Natalie

Stayed 2 nights in Mar 2025

2/10 Terrible

Jovita

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night out of our reserved 4 night stay because we came to realize we had a rodent occupant in the room with us! The pool room was disgusting and clearly completely overlooked as all the walls were covered in green mildew. Not to mention the infestation of ants in multiple parts of the pool room. The level of cleanliness was questionable at best, but it’s safe to assume little to nothing is cleaned. Let me give you an example, we checked in at 3 PM on the first day, and I noticed a cup of coffee sitting abandoned. Then on the second day we checked out because of the mouse. When checking out of the hotel the receptionist asked if we wanted to stay downstairs as if that would make a difference with there being a rodent problem and I immediately declined as the whole experience left a bad taste in my mouth. I can say this is one hotel I’ll never return to. Why get into the hospitality business if you can’t keep up with basic cleanliness it’s a rip off for the guests who get conned into this place with old pictures of the interior and exterior!
Stayed 4 nights in Mar 2025

8/10 Good

james

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025