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MainStay Suites Waukee - West Des Moines

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for MainStay Suites Waukee - West Des Moines

Coffee/tea maker
Indoor pool
Exterior
Lobby sitting area
Suite, 2 Queen Beds, Non Smoking (Efficiency) | Desk, free WiFi, bed sheets

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Breakfast included
  • Pool
    Pool
  • Pet friendly
    Pet friendly
  • Gym
    Gym
  • Kitchen
    Kitchen
  • Parking included
    Parking included

Explore the area

Map
2885 Grand Prairie Parkway, Building B, Waukee, IA, 50263
  • Jordan Creek Town Center
    6 min drive
  • Mercy Medical Center West Lakes
    7 min drive
  • UnityPoint Health - Methodist West Hospital
    7 min drive
  • Des Moines, IA (DSM-Des Moines Intl.)
    23 min drive

Room options

View all photos for Suite, 2 Queen Beds, Non Smoking (Efficiency)

Suite, 2 Queen Beds, Non Smoking (Efficiency) | Desk, free WiFi, bed sheets

Suite, 2 Queen Beds, Non Smoking (Efficiency)

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking (Efficiency)

Coffee/tea maker

Suite, 1 King Bed, Non Smoking (Efficiency)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

MainStay Suites Waukee - West Des Moines

Waukee hotel with in-room kitchenettes
This smoke-free hotel features an indoor pool, a fitness center, and a 24-hour business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a computer station are onsite.
MainStay Suites Waukee - West Des Moines offers 32 accommodations with complimentary newspapers and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Accommodations all include kitchenettes. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
MainStay Suites Waukee - West Des Moines features an indoor pool and a fitness center. A computer station is located on site and wireless Internet access is complimentary. A 24-hour business center is on site. Guests can enjoy a complimentary breakfast. This business-friendly hotel also offers laundry facilities, dry cleaning/laundry services, and a front-desk safe. Onsite self parking is complimentary.

MainStay Suites Waukee - West Des Moines is a smoke-free property.

Guests are offered a complimentary continental breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free continental breakfast

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room kitchenette
  • Indoor pool
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Built in 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Kitchenette

More

  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Property is also known as

MainStay Suites
MainStay Suites Waukee West Des Moines
MainStay Suites Waukee - West Des Moines Hotel
MainStay Suites Waukee - West Des Moines Waukee
MainStay Suites Waukee - West Des Moines Hotel Waukee

MainStay Suites Waukee - West Des Moines Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 58 out of 83 reviews" "
Rating 8 - Good. 16 out of 83 reviews" "
Rating 6 - Okay. 5 out of 83 reviews" "
Rating 4 - Poor. 1 out of 83 reviews" "
Rating 2 - Terrible. 3 out of 83 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Emory

Stayed 1 night in Aug 2024

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Tom, Oklahoma City

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay.
Stayed 2 nights in Aug 2024

2/10 Terrible

Verified traveler

Unimpressive followup on a significant problem
We had a 2 night stay. A colony of ants descended upon our room Saturday morning, attracted by a ziplog bag near the window containing a tube of toothpaste. They quickly spread to the bed and other locations in the room. We reported this immediately and the clerk at the front desk took pictures, apologizing profusely. The hotel was able to get another room for us, with just one bed, for our second night, We were visiting family in town so the kids were able to bunk with their cousins. We were happy to be able to continue with our plans. Since our new room was currently occupied we packed everything up and stashed it in the car for the day, inspecting everything and shaking it out in the parking lot. Imagine my surprise when we returned later in the day and it was explained to me that the manager, who never spoke to me, had inspected the room only to find no ants, and instructed the young man at the front desk to ask me if it was at all possible that we had somehow brought them along with us? Hundreds of ants. That we had presumably somehow packed up again and removed from the room? Um, ok. I said that was not possible at all, and was then reassured that the manager would be "following up" with me on Monday to discuss the issue. I had planned to suggest calling their pest control service. It's Wednesday now and I've had no contact from the hotel. I did however get prompted to leave a review about my experience, so here it is.
Stayed 2 nights in Aug 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good and bad but the good outweighs.
Everything was good minus a few things. We had a kitchen but no actuap pans. Just frying pans. We only had 1 spoon. Luckily that didn't matter. The handle had to be held down to flush. Unfortunately my son clogged the toilet because of that. They did have a plunger at the front desk. For what we needed it worked. The breakfast was good. I would recommend staying there.
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They kinda stay you'd want to have everytime.
Great location near my event. Hotel is well maintained and serviced. Thanks to Chris at the front desk.
Stayed 2 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Mindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and updated. We had trouble getting our television to work in the evening. Front desk came up and we worked it out. The pool area is a lot smaller than it looks on the website - and VERY warm. If you like a hot tub, you'll love it! Breakfast was wonderful - many choices - all good! Overall, nice place to stay.
Stayed 1 night in Jul 2024

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and safe hotel for parking UHaul.
Stayed 1 night in Jul 2024

6/10 Okay

Melia

Stayed 5 nights in Jul 2024

8/10 Good

Ericka

Liked: Staff & service
Plumbing issues
Change rooms 3 times plumbing issues
Stayed 2 nights in Jul 2024

10/10 Excellent

Cynthia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was quick and easy. Beautiful new hotel with a pool. Gas Station and McDonald’s close by!
Stayed 1 night in Jul 2024

10/10 Excellent

Haris

Stayed 2 nights in Jul 2024

8/10 Good

Karla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, great location, great room, comfortable beds. What I didn’t realize was that they don’t clean your room daily. Had to make a request for towels.
Stayed 4 nights in Jun 2024

10/10 Excellent

Lance, Iowa City

The facilities were a bit tired. But totally functional. Staff was great.
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

darlene, Lemars

Clean / overpriced
Stayed 1 night in May 2024

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2024

10/10 Excellent

Wendy

Stayed 1 night in May 2024

10/10 Excellent

Wes

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Eric

Liked: Property conditions & facilities
Very nice!
Stayed 1 night in May 2024

10/10 Excellent

Debi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

8/10 Good

Tracey

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This is a newly developed area so not many options for stepping out or grabbing a bite without driving a few minutes…so far. Otherwise, excellent area and hotel was wonderful for what we needed.
Stayed 2 nights in Apr 2024

8/10 Good

Jamie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this hotel. The rooms were clean, staff was really nice and the rooms were nice. The breakfast was tasty too.
Stayed 1 night in Apr 2024