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The Brown Palace Hotel and Spa, Autograph Collection

4.5 star property

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Property amenity
Classic Room, 1 Queen Bed, Non Smoking, City View | Premium bedding, down comforters, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Gym

Explore the area

Map
321 17th St, Denver, CO, 80202
  • Colorado Convention Center
    ‪10 min walk‬
  • Union Station
    ‪18 min walk‬
  • Coors Field
    ‪18 min walk‬
  • Denver, CO (DEN-Denver Intl.)
    ‪31 min drive‬

Room options

View all photos for Room, 1 King Bed, Corner

Premium bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Corner

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, down comforters, in-room safe, desk

Executive Room, 1 King Bed

  • 400 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Room, 2 Queen Beds, Non Smoking, City View

Premium bedding, down comforters, in-room safe, desk

Signature Room, 2 Queen Beds, Non Smoking, City View

  • City view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, City View

Premium bedding, down comforters, in-room safe, desk

Room, 2 Queen Beds, Non Smoking, City View

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 Queen Bed, Non Smoking, City View

Premium bedding, down comforters, in-room safe, desk

Classic Room, 1 Queen Bed, Non Smoking, City View

  • 300 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Royal Suite, 1 Bedroom, City View

Royal Suite, 1 Bedroom, City View | Premium bedding, down comforters, in-room safe, desk

Royal Suite, 1 Bedroom, City View

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Room, 1 King Bed, Non Smoking, City View

Premium bedding, down comforters, in-room safe, desk

Signature Room, 1 King Bed, Non Smoking, City View

  • 450 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Smoking, City View

Premium bedding, down comforters, in-room safe, desk

Grand Suite, 1 King Bed, Smoking, City View

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 2 Queen Beds

Premium bedding, down comforters, in-room safe, desk

Executive Suite, 2 Queen Beds

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

Premium bedding, down comforters, in-room safe, desk

Room, 1 King Bed, City View

  • 500 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, down comforters, in-room safe, desk

Suite, 1 Bedroom

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Smoking

Presidential Suite, 1 Bedroom, Smoking | Premium bedding, down comforters, in-room safe, desk

Presidential Suite, 1 Bedroom, Smoking

  • City view
  • Sleeps 4
  • 1 King Bed

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About this property

The Brown Palace Hotel and Spa, Autograph Collection

4.5-star hotel in Downtown Denver
This smoke-free hotel features 3 restaurants, a full-service spa, and 3 bars/lounges. Additionally, a fitness center, a 24-hour business center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
The Brown Palace Hotel and Spa, Autograph Collection offers 241 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down comforters and premium bedding. LCD televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries.

In-room wired and wireless Internet access (WiFi speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
The Brown Palace Hotel and Spa, Autograph Collection features a full-service spa and a fitness center. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 3 bars/lounges.

This 4.5-star property offers access to a 24-hour business center and 19 meeting rooms. Event facilities measuring 31470 square feet (2924 square meters) include conference space. This luxury hotel also offers multilingual staff, gift shops/newsstands, and tour/ticket assistance. Parking is available onsite for a surcharge.

The Brown Palace Hotel and Spa, Autograph Collection is a smoke-free property.

The Brown Palace Hotel and Spa, Autograph Collection has 3 restaurants on site.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per night); wired internet (surcharge)
  • In-room WiFi speed: 50+ Mbps

Parking and transportation

  • Valet parking on site (USD 63 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining

Things to do

  • Full-service spa
  • Gym
  • Piano
  • Shopping

Family friendly

  • In-room crib

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 19 meeting rooms
  • 24-hour business center
  • 31,470 square feet of conference space

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Grab bar near toilet (31 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (46 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 1892
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 150.00
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 125 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 14.95 per night (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per night (rates may vary)
  • Valet parking fee: USD 63 per day (in/out privileges)
  • Pet fee: USD 125 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 150.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Brown Palace Autograph Collection
Brown Palace Autograph Collection Denver
Brown Palace Hotel Autograph Collection
Brown Palace Hotel Autograph Collection Denver
Brown Palace Autograph Collection
The Brown Palace Hotel and Spa, Autograph Collection Hotel
Brown Palace Hotel Autograph Collection Denver
Brown Palace Hotel Autograph Collection
Brown Palace Autograph Collection Denver
The Brown Palace Hotel and Spa, Autograph Collection Denver
Hotel The Brown Palace Hotel and Spa, Autograph Collection
The Brown Palace Hotel and Spa, Autograph Collection Denver
The Brown Palace Hotel Spa Autograph Collection
Brown Autograph Collection

The Brown Palace Hotel and Spa, Autograph Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 630 out of 1000 reviews
Rating 8 - Good. 174 out of 1000 reviews
Rating 6 - Okay. 98 out of 1000 reviews
Rating 4 - Poor. 53 out of 1000 reviews
Rating 2 - Terrible. 45 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is magical! The updates over the decades have not detracted from the original grandeur. The service was great, the room was delightful, everything was well maintained. Can’t wait to return!
Stayed 1 night in Jan 2025

10/10 Excellent

Cody

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Stetson

Stayed 2 nights in Jan 2025

10/10 Excellent

MICHAEL, HAMMOND

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Jan 2025

2/10 Terrible

Leslie

Liked: Cleanliness
Disliked: Staff & service

Anniversary nightmare

My husband and I have been visiting the Brown Palace every year for our anniversary, booking a room and dining at Ships Tavern, but this year was sadly a major disappointment. First, the service and food at Ships Tavern were subpar. The quality has steadily declined over the years, and this visit was no exception. However, the real issue came later when we retrieved our vehicle from valet. We were informed that they had damaged one of our tires and would tow it to the nearest Audi dealership. I ended up Ubering home, as we live locally, while my husband worked out the details with the valet manager. Afterward, he also Ubered home, and we had to rent a car for the weekend while Audi replaced the tire. Unfortunately, we then learned that the valet had tried to switch out the damaged tire with the spare — but did so improperly, damaging the spare in the process. Audi advised that all four tires should be replaced to avoid damage to the AWD system, as replacing just the damaged tire could cause further issues. What followed was incredibly frustrating. Valet refused to cover the full cost of replacing all four tires, and they won’t even engage with us directly anymore to discuss a resolution. Instead, they referred us to their claims department, which has been unresponsive and feels automated at best. We’ve reached out to management at the Brown Palace multiple times but have only received the runaround. They’ve refused to provide us with any meaningful information.
Stayed 1 night in Jan 2025

4/10 Poor

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was not ready when check in time came up. There was no shower door in the bathroom. It created a large mess of water in the bathroom. The pillows were covered in black lint. The refrigerator was not working. Turns out it was not plugged. Overall was not as amazing as it has been in the past.
Stayed 2 nights in Jan 2025

10/10 Excellent

EDMUND

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Dec 2024

10/10 Excellent

David

Liked: Cleanliness
Awsome
Stayed 1 night in Jan 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Chymese

Stayed 1 night in Dec 2024

10/10 Excellent

Suzy, Fraser

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We come here every NYE and are never disappointed…huge love for the Palace!
Stayed 2 nights in Dec 2024

10/10 Excellent

Krystal

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the property was great and would stay again. Just keep in mind this is the oldest hotel in Denver so it will not have all the space that you might be used to in newer hotels. The charm and friendliness of the employees out weights a small bathroom!
Stayed 3 nights in Nov 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Mike

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Monika

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice but lacks quality of service

Our room was nice but we stayed in winter and our heat didn’t work. We only stayed one night and after mentioning the heat issue in the morning to the hotel they didn’t bother to offer any sort of concession. The don’t find that to be professional. Stayed there numerous times but lately I feel the customer service isn’t up to par. Our bartender at dinner didn’t take our order or even offer drinks until after 15 minutes of sitting at the bar - a bit clueless. Pretty hotel but as I said I think they are definitely starting to lack in service and attention to detail.
Stayed 1 night in Jan 2025

8/10 Good

Shawn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2025

8/10 Good

Beatrice, miami

Liked: Staff & service, amenities
My room was nice and spacious for its price. Maintenance was lacking in the hotel. I had to call maintenance twice to start the tub to work and then because it was leaking onto the floor because of clogging. Breakfast is delicious and served by very nice and helpful waiters. A great stay for its price
Stayed 1 night in Dec 2024

10/10 Excellent

Dean

Stayed 3 nights in Dec 2024

10/10 Excellent

Travon

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time and we enjoyed our stay!
Stayed 2 nights in Dec 2024

6/10 Okay

Zahrah

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Rooms don't match the reputation

While the lobby and staff were immaculate, the overall condition of the room was completely under cared for. The bathroom doors were falling off the hinges, the sink dripped no matter how you played with the taps, the showerhead and so much residue the water flew everywhere, the air unit only blew cold and the room never warmed past a certain point, and the paint bubbled and split on the ceiling. My brother had a different room and it was in much the same type of disrepair and I heard similar complaint from other patrons upon checkout that were met with complete disinterest from the staff.
Stayed 2 nights in Dec 2024

10/10 Excellent

Glenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean quiet
Stayed 4 nights in Oct 2024

6/10 Okay

scott

Stayed 1 night in Dec 2024

10/10 Excellent

Rodney

Stayed 1 night in Dec 2024

10/10 Excellent

Jeff, Durango

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay at the Brown Palace. It is magical during the Christmas season, and the staff and chefs go above and beyond to make you feel at home. Access to downtown Denver is marvelous. We'll be back next year!
Stayed 2 nights in Dec 2024