6/10 Okay
Nicole
Business traveler, Traveled with family
Jan 23, 2025
Liked: Cleanliness, room comfort
Disliked: Staff & service
Not very helpful
Definitely not pleased this stay - we choose to stay here when we travel to Colorado because it’s close to family and friends, we grew up in the area but currently live out of state - the construction wasn’t an issue until we had no where to meet up and visit with family ( we had funeral arrangements to go over ) not one single person was in the restaurant area and we were told that’s where employees take their lunches / breaks and not available for us to use , no ice in any machine on at least 4 floors was frustrating as well but the real kicker was when I realized I forgot my luggage key and went down to the front desk in a panic and was basically told we can’t help you and acted like I was the only person whom had ever forgot or misplaced a luggage key - had to go to the store and buy pliers to break it off , checkout the lady was also incredibly rude I was trying to adjust my purse while waiting for my car and she asked me if I could please move away from the desk as she was done checking me out - again not a single person was in the lobby
Only one of the desk people were kind and the cleaning lady on our floor (8) was super kind and considerate we didn’t need cleaned everyday but she checked on us and made sure we had things we needed -also if your front desk people don’t like or appreciate us booking through a 3rd party they need to not tell us every time at checkin ! we book through hotels .com because that is how we choose to travel for business and pleasure-
Nicole
Stayed 3 nights in Jan 2025