2/10 Terrible
Jacob
Sep 3, 2024
Disliked: Cleanliness, staff & service
I received the email stating check in until 11:00, but if it will be after 11:00, text the number and arrangements can be made and if I needed anything, text that number for help. Both kiosks gave me errors when putting in my card for incidentals, (I tried 3 good, valid cards on both kiosks),and neither worked. It was around 11:30 and I texted the number with no response until around noon the following day. We have 3 small kids, so made other arrangements. What a disappointing first impression and major inconvenience. The GM did reach out the next day (around noon), and told me what they got from the 3rd party (hotel.com) would be refunded. So I’m out hundreds in service fees along with the inconvenience. I can’t see my family trying that again.
Jacob
Stayed 3 nights in Aug 2024