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Prime Plaza Hotel Sanur - Bali

4.0 star property

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Photo gallery for Prime Plaza Hotel Sanur - Bali

Outdoor pool, sun loungers
2 bars/lounges, poolside bar
View from room
Lobby
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • Bar
  • Spa
  • 24/7 front desk

Explore the area

Map
Jl. Hang Tuah, No. 46, Sanur, Denpasar, Bali, 80228
  • Sanur Marina
    ‪5 min walk‬
  • Matahari Terbit Beach
    ‪6 min walk‬
  • Le Mayeur Museum
    ‪6 min walk‬
  • Denpasar (DPS-Ngurah Rai Intl.)
    ‪28 min drive‬

Room options

View all photos for Courtyard Pool Access Room

Courtyard Pool Access Room | Minibar, in-room safe, desk, blackout drapes

Courtyard Pool Access Room

  • 45 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, Pool Access

Room, Pool Access | Minibar, in-room safe, desk, blackout drapes

Room, Pool Access

  • 398 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Room, Pool View

Room, Pool View | Minibar, in-room safe, desk, blackout drapes

Room, Pool View

  • 312 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Premier Room

Premier Room | Minibar, in-room safe, desk, blackout drapes

Premier Room

  • 312 sq ft
  • Resort view
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

View all photos for Premier Room, Balcony (No Children)

Premier Room, Balcony (No Children) | Minibar, in-room safe, desk, blackout drapes

Premier Room, Balcony (No Children)

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Prime Plaza Hotel Sanur - Bali

4-star Denpasar resort connected to the convention center, close to Sanur Beach
This smoke-free resort features 2 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include 2 bars/lounges, a fitness center, and a poolside bar.
Prime Plaza Hotel Sanur - Bali offers 329 air-conditioned accommodations with minibars and laptop-compatible safes. 32-inch flat-screen televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms.
In addition to a full-service spa, Prime Plaza Hotel Sanur - Bali features an outdoor tennis court and an outdoor pool. Dining is available at one of the resort's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's bars, which include 2 bars/lounges and a poolside bar. Wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. This family-friendly resort also offers a children's pool, a hot tub, and a fitness center. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Prime Plaza Hotel Sanur - Bali is a smoke-free property.

Prime Plaza Hotel Sanur - Bali has 2 restaurants serving breakfast and dinner.
24-hour room service is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free area shuttle
  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests are required to download the Peduli Lindungi mobile app to their smartphone or tablet prior to check-in. The app is used to for contact tracing and is required to access the property’s common areas.

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 500000 per night

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 24 per vehicle (one-way)
  • Rollaway bed fee: USD 500000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Sanur Plaza
Hotel Sanur Plaza Paradise
Sanur Paradise Plaza
Prime Plaza Hotel Sanur Bali Denpasar
Sanur Plaza Hotel
Sanur Plaza Paradise
Sanur Plaza Paradise Hotel
Sanur Paradise Plaza Hotel Sanur
Sanur Paradise Plaza Suites Bali
Paradise Plaza Hotel
Sanur Paradise Plaza Hotel Bali
Paradise Plaza
Prime Plaza Hotel Sanur Bali
Prime Plaza Sanur Bali
Sanur Paradise Plaza Hotel
Prime Plaza ur Bali npasar

Prime Plaza Hotel Sanur - Bali Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 195 out of 499 reviews
Rating 8 - Good. 204 out of 499 reviews
Rating 6 - Okay. 74 out of 499 reviews
Rating 4 - Poor. 13 out of 499 reviews
Rating 2 - Terrible. 13 out of 499 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joyce

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Likely returning
Nice breakfast! Convenient location.
Stayed 3 nights in Nov 2024

6/10 Okay

Edyne

Stayed 3 nights in Oct 2024

4/10 Poor

Lois

Liked: Cleanliness
Disliked: Staff & service
Not as good as expected
Unfortunately a disappointing stay. Arrived at the advertised check in time and was told we had to wait another hour for our room to be ready - sat by reception and saw multiple people arrive and check in to their rooms whilst we were still waiting. Room still wasn’t ready an hour later but after complaining we were told we could go to the room but it wasn’t finished? Never had this before. Told on check in we had breakfast included in our stay, arrived at breakfast the next morning to be told it wasn’t included and tried to charge us. Didn’t bother in the end. The room was okay but quite tired - king bed is 2 king single beds pushed together.
Stayed 1 night in Oct 2024

6/10 Okay

Belinda

Stayed 1 night in Oct 2024

10/10 Excellent

kalju

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Sep 2024

10/10 Excellent

Mark

Stayed 1 night in Aug 2024

8/10 Good

Victoria

Stayed 2 nights in Sep 2024

10/10 Excellent

Spiros

Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful surroundings and great pool area with great service staff.
Stayed 8 nights in Sep 2024

10/10 Excellent

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place it’s about a 5 minute taxi drive to down town Sanur or you can hire bike from beach and ride into town, staff where amazing, pool bar staff are always friendly and welcoming,The transport that was organized through hotel was brilliant his name was Made he connected me with photo and message as we arrived at airport,
Stayed 7 nights in Aug 2024

8/10 Good

Victoria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here for a night before heading to Gili. Very friendly staff, comfortable room, lovely pool area and tasty food in the restaurant.
Stayed 1 night in Aug 2024

10/10 Excellent

Tuan

Stayed 2 nights in Aug 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great. Staff awesome. Just not so much around like there is near south Sanur.
Stayed 10 nights in Jul 2024

10/10 Excellent

Louise

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Jul 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great for stop over before going to Lembongan!
Stayed 1 night in Jul 2024

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2024

10/10 Excellent

Sophie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Nice spacious rooms, lovely facilities and pool, and the restaurant was fairly reasonable with lots of variety. I would definitely stay here again.
Stayed 4 nights in Jun 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2024

10/10 Excellent

Kerryn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcomed from day one of nine to the last day.
From arriving to leaving the staff were welcoming and helpful. Having a courtesy bus was great. So location was good for most things. As with most accommodation in Bali little maintenance things are happening or need doing. Would stay again.
Stayed 9 nights in Jun 2024

10/10 Excellent

Rebecca

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. Nice pool and good food. Staff were awesome.
Stayed 1 night in Jun 2024

10/10 Excellent

Rebecca

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was awesome. The staff went above and beyond to make our stay everything we wanted it to be. We would highly recommend! Close to the beach, safe and good food.
Stayed 2 nights in Jun 2024

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, staff & service
Almost all positive, a few improvements needed.
So the pros- Friendly staff, decent breakfast, good location, great pool. Cons - Really uncomfortable mattress, but apart from that nothing. I would stay there again!
Stayed 3 nights in Jun 2024

8/10 Good

Joel

Stayed 1 night in Jun 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
This is a great hotel, great service, breakfast and dinner at the pool side cafe fantastic
Stayed 3 nights in Jun 2024

6/10 Okay

Richard

Traveled with family
Disliked: Cleanliness, staff & service
Average hotel, dirty spa, tasteless breakfast
Stayed a week, unfortunately. Had status for upgrade yet claimed they didn’t have a room, turned out untrue. Was SO looking forward to using the spa to relax daily. Went for a 2-hr massage, yet 10 mins in, the pulsing bass of the loud gym music vibrated the walls. What “spa” allows such disturbance? I walked out. Spa front desk attendant was rude and also didn’t realize I completely understood her mumbling. Very unprofessional spa! They don’t even stop the Asian men from entering both jacuzzis with their nasty see-through underwear they walked in the door with (yucks)! Yet they make sure to tell the Europeans don’t go in nude! Jacuzzi was dirty and had thick scum on walls. Spa was a total gross disappointment…not forgetting the ridiculous 25% upcharge on all spa treatments! I hung the “clean room” sign and would come back to the sign flipped THREE different times to “do not disturb” (an excuse for them not to clean the room). First day had jet lagged, wanted to sleep. Two hours of banging/scraping AC next door. Thought it was over and then they started drilling on room to right…. OMG four hours of hell!! Breakfast was so tasteless and gross with fruit flies on the “healthy food” that we didn’t bother waking up to eat breakfast after day two. Pool was nice and the restaurant by the pool had better food than breakfast buffet or restaurant. Bad area for food unless you live at KFC or eat at hotel. Good location if island hopping, but we couldn’t wait to leave.
Stayed 8 nights in Jun 2024

6/10 Okay

Justin

Liked: Staff & service, amenities
Pool area is quite nice, food was good in a convenient location to the fast boats. Also an amazing gym. But the hotel is very tired and in need of an upgrade.
Stayed 2 nights in Jun 2024