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Heritance Kandalama

5.0 star property

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Photo gallery for Heritance Kandalama

Outdoor pool, sun loungers
Deluxe Twin Room | Jetted tub
Terrace/patio
Premium bedding, minibar, in-room safe, desk
Fitness facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Spa
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
Kandalama Lake front, Kandalama, 21100
  • Dambulla Cave Temple
    ‪15 min drive‬
  • Ancient City of Sigiriya
    ‪28 min drive‬
  • Pidurangala Rock
    ‪33 min drive‬

Room options

View all photos for Deluxe Twin Room

View from room

Deluxe Twin Room

  • 388 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior King

View from room

Superior King

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King with Jaccuzi

Premium bedding, minibar, in-room safe, desk

Deluxe King with Jaccuzi

  • 388 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room

Premium bedding, minibar, in-room safe, desk

Superior Twin Room

  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Panoramic King

Premium bedding, minibar, in-room safe, desk

Panoramic King

  • 355 sq ft
  • Partial lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room

View from room

Luxury Twin Room

  • 388 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Luxury King with Bathtub

View from room

Luxury King with Bathtub

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Panoramic King

Premium bedding, minibar, in-room safe, desk

Luxury Panoramic King

  • 570 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Twin Room

Premium bedding, minibar, in-room safe, desk

Panoramic Twin Room

  • 355 sq ft
  • Partial lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite

Suite | View from room

Suite

  • 624 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Panoramic Twin

Premium bedding, minibar, in-room safe, desk

Luxury Panoramic Twin

  • 570 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Royal Suite

Royal Suite | Premium bedding, minibar, in-room safe, desk

Royal Suite

  • 1668 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite

Luxury Suite | Premium bedding, minibar, in-room safe, desk

Luxury Suite

  • 915 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury King Room

Premium bedding, minibar, in-room safe, desk

Luxury King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Panoramic King Room

Premium bedding, minibar, in-room safe, desk

Luxury Panoramic King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Premium bedding, minibar, in-room safe, desk

Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room

Premium bedding, minibar, in-room safe, desk

Luxury Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room

Premium bedding, minibar, in-room safe, desk

Superior Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Luxury Suite

Premium bedding, minibar, in-room safe, desk

Luxury Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Twin Room

Premium bedding, minibar, in-room safe, desk

Panoramic Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior King Room

Premium bedding, minibar, in-room safe, desk

Superior King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Premium bedding, minibar, in-room safe, desk

Deluxe King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Luxury Panoramic Twin Room

Premium bedding, minibar, in-room safe, desk

Luxury Panoramic Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Panoramic King Room

Premium bedding, minibar, in-room safe, desk

Panoramic King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite

Premium bedding, minibar, in-room safe, desk

Royal Suite

  • Sleeps 3
  • 1 King Bed

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About this property

Heritance Kandalama

5-star Kandalama hotel with private balconies
This hotel features 4 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Heritance Kandalama offers 152 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. LED televisions come with premium satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Coco Spa. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision.

In addition to a full-service spa, Heritance Kandalama features an outdoor pool and a hot tub. Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 5-star property offers access to a 24-hour business center and a meeting room. This luxury hotel also offers a fitness center, a sauna, and spa services. For a surcharge, a shuttle from the airport to the hotel (available 24 hours) is offered to guests. Onsite self parking and valet parking are complimentary.

Heritance Kandalama has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Kanchana Restaurant - This restaurant serves breakfast, lunch, and dinner.
Kaludiya Restaurant - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar.
Cafe Kachchan - Overlooking the pool, this café serves light fare only.
Kachchan Bar - Onsite bar.
Kachchan Lounge - Onsite lobby lounge.
24-hour room service is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: USD 20 for adults and USD 10 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Cafe Kachchan
  • Kachchan Bar
  • Kachchan Lounge
  • Kaludiya Restaurant
  • Kanchana Restaurant

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Ecotours
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Library
  • Outdoor pool
  • Sauna
  • Steam room
  • Table tennis

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • On a lake
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LED TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 150
  • New Year's Eve (31 December) Gala Dinner per adult: USD 150

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 20 for adults and USD 10 for children
  • Airport shuttle fee: USD 220 per vehicle
  • Rollaway bed fee: USD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

No pets and no service animals are allowed at this property
Children under 15 years old are not allowed in the spa without adult supervision

Property is also known as

Heritance Kandalama
Heritance Kandalama Dambulla
Heritance Kandalama Hotel
Heritance Kandalama Hotel Dambulla
Kandalama
Kandalama Heritance
Hotel Heritance Kandalama
Kandalama Hotel Dambulla
Kandalama Hotel Sri Lanka
Heritance Kandalama Hotel
Heritance Kandalama Kandalama
Heritance Kandalama Hotel Kandalama

Heritance Kandalama Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 372 out of 593 reviews
Rating 8 - Good. 135 out of 593 reviews
Rating 6 - Okay. 48 out of 593 reviews
Rating 4 - Poor. 27 out of 593 reviews
Rating 2 - Terrible. 11 out of 593 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is excellent. Staff amazing. A couple of issues with the food were the only problems. We will stay here again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff , food & hotel.
Stayed 1 night in Nov 2024

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful and well-designed hotel in a unique location next to the lake and jungle. The staff were attentive and thoughtful. The only downside was the dining options - the menus are international and expensive, and the remote location of the hotel makes it difficult to eat elsewhere. We would have preferred more local Sri Lankan options. However, the buffet breakfast was varied and impressive.
Stayed 3 nights in Nov 2024

10/10 Excellent

Anton

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location Food was phenomenal If i have to nitpick, the rooms could use a little upgrade with its fixtures Over all it was worth every penny.
Stayed 1 night in Nov 2024

2/10 Terrible

Kandiah

Stayed 1 night in Jul 2024

10/10 Excellent

fiham

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Love the place and location
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Elinna

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Heritance is like no other hotel you would have stayed at before. They are so seemlessly integrated with the jungle around them that you'll be able to experience the surrounding nature whilst staying at the hotel. The staff are all so accommodating and you can book cool dsy trip excursions at reasonable prices. The buffet breakfast, lunch and dinner were unbelieveably good. The lady that makes fresh hoppers is thr best!
Stayed 3 nights in Jun 2024

10/10 Excellent

Rochelle

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Property was amazing. There was a smell from the shower drain hole. Everything else was fabulous
Stayed 3 nights in Jun 2024

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Malabika

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Too many bugs, frogs and lizards.
Stayed 1 night in May 2024

10/10 Excellent

Rashed, Thousand Oaks

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Chathuri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Withanage

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love the place. Visited 20 years ago for my honeymoon. This time was my second trip to hotel. Absolutely loved it.
Stayed 1 night in Apr 2024

10/10 Excellent

Joseph Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best base for cultural Sri Lanka
Amazing location and building which blends right into the beautiful nature surrounding it. Has all the facilities you need as well as extra activities. Food could be better as could the pool bar service. Had a wonderful stay
Stayed 5 nights in Mar 2024

10/10 Excellent

Salomi

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place, and its people 😊

10/10 Excellent

Robby, Guthrie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay! The staff was friendly and helpful from the moment we arrived to the moment we left. The housekeeping staff was particularly lovely. We enjoyed the different towel animals they created. Our room was comfortable. The bathroom was quite spacious. And the onsite restaurants were delicious. We appreciated the wide variety of food available at breakfast. Highly recommend this hotel.
Stayed 4 nights in Feb 2024

10/10 Excellent

Frank Thanh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The serenity of this property is worth a few nights stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location
Wonderful location for a hotel. Fabulous views. Very good room. Only concern was the number of large groups staying there who dominated the restaurant.
Stayed 3 nights in Jan 2024

10/10 Excellent

Dr Sas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. highly recommend.
Stayed 2 nights in Jan 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unforgettable
Heritance Kandalama is worth visiting for the building alone - I can't remember being this moved by architecture. If the idea of a hotel built into forest, with sweeping views of lakes and mountains, and of sharing open corridors with monkeys and bats delights you, then you can't do better. The highpoint of our stay were our three tours (bird watching, jungle hike, and the free architectural tours - our birdwatching by boat tour was canceled on account of rain) with in-house naturalist Nalinda. Nalinda's vast knowledge and pride in the place (building and forest) made our walks with him one of the high-points of our time in Sri Lanka. Since elephants are roaming freely through the property, it isn't entirely safe to go walking without expert supervision. Thanks also to Lakmi who checked us in, and all the other staff, who looked after us wonderfully throughout our stay. My one suggestion: maybe install some kind of general tip box at reception so visitors have an easy way to thank the cleaners and cooks etc we don't interact with directly.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jithmi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great. We were there during Christmas and as they were setting up for it, dining area was temporary closed. However all in all great location and service
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Thinh, Los Gatos

Liked: Cleanliness, staff & service
The hotel is isolated and overlooks a lake with views of Sigiriya. While it is an old hotel with dated rooms and fixtures, the staff are very friendly and the original ambience of the hotel, to have nature encroach on all of its areas, redeems its shortcomings. It's a charming place.
Stayed 2 nights in Dec 2023

10/10 Excellent

Shihana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to have a relaxing quite time
Stayed 3 nights in Dec 2023