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Tru by Hilton Garland Richardson

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Tru by Hilton Garland Richardson

Lobby
Lobby
Indoor pool, open 9:00 AM to 9:00 PM, sun loungers
Lobby
Desk, blackout drapes, iron/ironing board, free WiFi

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Housekeeping
  • Parking included

Explore the area

Map
5055 N President George Bush Hwy, Garland, TX, 75040
  • Curtis Culwell Center
    ‪3 min walk‬
  • Firewheel Town Center Mall
    ‪3 min drive‬
  • Firewheel Golf Park
    ‪5 min drive‬
  • Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪34 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible (Hearing)

9.4 out of 10
Exceptional
(6 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Room, 1 King Bed, Accessible (Hearing) | Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible (Hearing)

8.4 out of 10
Very good
(5 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible (Hearing)

9.4 out of 10
Exceptional
(13 reviews)
  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Shower, free toiletries, hair dryer, towels

Room, 2 Queen Beds, Accessible (Hearing)

8.8 out of 10
Excellent
(3 reviews)
  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(50 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed

9.0 out of 10
Wonderful
(57 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Garland, an IHG Hotel

Pool
Hot Tub
Parking included
Free WiFi
4.2 out of 5, Very Good, (1003)
The price is $95
per night
$109 total
includes taxes & fees
Feb 8 - Feb 9
Holiday Inn Garland, an IHG Hotel

About this property

Tru by Hilton Garland Richardson

Garland hotel close to Firewheel Golf Park
An indoor pool, a 24-hour fitness center, and a snack bar/deli are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and a 24-hour front desk are onsite.
Tru by Hilton Garland Richardson offers 91 accommodations with hair dryers and irons/ironing boards. 55-inch LCD televisions come with premium cable channels and Netflix. Bathrooms include showers and complimentary toiletries.

This Garland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Tru by Hilton Garland Richardson features an indoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wired and wireless Internet access.

A business center is on site. This business-friendly hotel also offers gift shops/newsstands, coffee/tea in a common area, and a front-desk safe. Complimentary self parking is available on site, along with a car charging station.

Tru by Hilton Garland Richardson has designated areas for smoking.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Indoor pool

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business center

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 9:00 AM to 9:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru Hilton Garland Richardson Hotel
Tru Hilton Richardson Hotel
Tru Hilton Garland Richardson
Tru Hilton Richardson
Tru by Hilton Garland Richardson Hotel
Tru by Hilton Garland Richardson Garland
Tru by Hilton Garland Richardson Hotel Garland

Tru by Hilton Garland Richardson Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 595 out of 1002 reviews" "
Rating 8 - Good. 199 out of 1002 reviews" "
Rating 6 - Okay. 105 out of 1002 reviews" "
Rating 4 - Poor. 54 out of 1002 reviews" "
Rating 2 - Terrible. 49 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bettye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Larry

Stayed 1 night in Sep 2024

10/10 Excellent

PATTY, ROCKPORT

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was handy and very clean
Stayed 1 night in Oct 2024

4/10 Poor

Uri

Stayed 1 night in Oct 2024

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities
I appreciated the proximity to the Curtis Cullwell Center.
Stayed 1 night in Oct 2024

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I are residents of the Philippines, so our US trip over 3 weeks and 4 cities resulted in many hotels. Tru was the best of all our accomodationsconsidering breakfast selection, room amenities and desk clerk interactions.
Stayed 3 nights in Oct 2024

10/10 Excellent

Orlando

Traveled with family and small children
Clean
Stayed 1 night in Oct 2024

10/10 Excellent

Valerie

Stayed 1 night in Oct 2024

10/10 Excellent

Carrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were great! And the staff was professional
Stayed 1 night in Aug 2024

2/10 Terrible

Tyree

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the best place. Staff was not friendly and understanding. Not a good experience at all.
Stayed 1 night in Oct 2024

2/10 Terrible

Bradley

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The toilet would not flush, the sink water pressure was abysmal, barely any water came out. we had to fill the trash can with water from the shower to pour in the toilet tank in order to flush it. When front desk staff was told about these issues in the morning they had an attitude and didn’t care.
Stayed 1 night in Oct 2024

10/10 Excellent

Carrie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

6/10 Okay

Ron

Stayed 3 nights in Oct 2024

10/10 Excellent

Christina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Easy check in. Friendly staff and the room was clean with a comfortable bed.
Stayed 1 night in Oct 2024

4/10 Poor

Brad

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2024

6/10 Okay

Jerry

Disliked: Staff & service
I liked the pool table. I didnt like there was so many different staff members
Stayed 2 nights in Sep 2024

10/10 Excellent

Kevin

Stayed 2 nights in Sep 2024

6/10 Okay

Amanda Ismenia

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Everything was good until we checked out. On Expedia, it says checkout is at 12:00 pm however Tru by Hilton said checkout was at 11 am. The front desk lady on Sunday morning on 9/29/24 was very rude about this. It was not our fault that there was miscommunication about our check out. She was so rude and gave horrible customer service. Would not return because of her.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ruben

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, comfortable & clean rooms. Very beautiful lobby.
Stayed 1 night in Sep 2024

2/10 Terrible

Jasmine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is the worst ive ever experienced! The staff is rude and unhelpful. Theres bugs in the room and the staff could not care less. We changed rooms because there were multiple bugs in the room. We found a baby cockroach in our bed in the second room. and when we called front desk she said we could switch room's again. We told her we already switched rooms and would just like fresh sheets and pillows. She said she didnt have access to the maintenance closet and all the staff had gone home after 5. Though we didnt feel comfortable sleeping in that room. We packed our stuff, went down stairs and asked about another room only to be told theyre booked anyway. At that point i just wanted a refund and find another hotel. Hyatt next door was way cleaner, more professional, and around the same price.
Stayed 2 nights in Sep 2024

2/10 Terrible

Jennen

Disliked: Staff & service
I showed up for my reservation on September 27, 2024 and was told my room was canceled by hotel.com.hotel.com did not call to tell me that my room was canceled nor did the hotel call to tell me that my room was canceled. Even though I booked through Hotels.com, I fail as a business. I am your customer still at the end of the day and you all should have called to let me know that my reservation was canceled. Because now I will probably never use Hotels.com again, but then your facilities won’t come up in mind because you know I think you don’t care for your customers. But then the young lady and the manager was not friendly delivering the news like I was bugging them so you guys can brush up on your Customer Service skills as well. I will say that the facility was clean looked very nice. However, the Customer Service will probably not allow me to come to your facilities again.
Stayed 2 nights in Sep 2024

8/10 Good

JoAnn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

JG

Liked: Staff & service, property conditions & facilities
Did not appreciate the smell of Seman on the towels. Also, soap, shampoo & conditioner dispensers were hard to squeeze. Good breakfast and location. Easy close to restaurants.
Stayed 5 nights in Sep 2024