After driven 13 hours we got to the hotel,which i reserved and pay for 2 nights the lady at the front desk treated me with a horribly actitud and told me that my reservation was canceled, and that if i wanted my money back i need it to call the company i had mede the reservation, but she told me tha it was going to be useless that i wasn't going to get my money back,and toldme that i wasnt going to get hotel around because everything was booked.we had such a bad time,but the worst thing is the way she treated me,no empathy ,no consideration,please be aware of this lady:long black curly hair,medium skin tone,robust,never again in that hotel.