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Holiday Inn Dallas-Richardson by IHG

3.0 star property

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Photo gallery for Holiday Inn Dallas-Richardson by IHG

Welcome to our hotel lobby, featuring a spacious reception area with a contemporary design, comfortable seating and a mezzanine level with a balcony.
Experience the welcoming atmosphere of this hotel, featuring a symmetrical facade and beautifully maintained grounds.
Experience the hotel's contemporary lobby, featuring a geometric partition, casual seating area, and dining space with a large abstract painting.
Relax in a serene outdoor space surrounded by lush greenery and a majestic tree, featuring a pergola, comfortable seating, and a decorative elephant sculpture.
Two single beds with white linens, a flat-screen TV, and a desk with computer and amenities.

Reviews

7.4 out of 10
Good

Popular amenities

  • Room service
  • Pool
  • Housekeeping
  • Pet friendly
  • Laundry

Explore the area

Map
1655 N. Central Expressway, Richardson, TX, 75080
  • Methodist Hospital Campus for Continuing Care
    ‪10 min walk‬
  • Eisemann Center for the Performing Arts
    ‪2 min drive‬
  • University of Texas at Dallas
    ‪4 min drive‬
  • Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility, Accessible Tub)

1 bedroom, in-room safe, desk, soundproofing

Standard Room, 1 King Bed, Accessible Bathtub (Mobility, Accessible Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, desk, soundproofing

Standard Room, 1 King Bed

7.6 out of 10
Good
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible Bathtub (Mobility, Accessible Tub)

1 bedroom, in-room safe, desk, soundproofing

Standard Room, 2 Double Beds, Accessible Bathtub (Mobility, Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, in-room safe, desk, soundproofing

Suite, 1 Bedroom

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, in-room safe, desk, soundproofing

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Double Beds

1 bedroom, in-room safe, desk, soundproofing

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

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4.1 out of 5, Very Good, (1006)
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About this property

Holiday Inn Dallas-Richardson by IHG

3-star Richardson hotel with restaurant
An indoor pool, an outdoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Additionally, a 24-hour fitness center, a sauna, and a 24-hour business center are onsite.
Holiday Inn Dallas-Richardson by IHG offers 220 accommodations with safes and complimentary newspapers. LCD televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Richardson hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.
In addition to an indoor pool and an outdoor pool, Holiday Inn Dallas-Richardson by IHG provides a sauna and a 24-hour fitness center. The hotel offers a restaurant. This 3-star property offers access to a 24-hour business center and 7 meeting rooms.

Wireless Internet access is complimentary. Event facilities measuring 7500 square feet (697 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Onsite self parking is complimentary.

Holiday Inn Dallas-Richardson by IHG is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
1655 Bar & Grill - Onsite bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: USD 10 to 20 per person
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • 1655 Bar & Grill

Things to do

  • 24-hour gym
  • Indoor pool
  • Outdoor pool
  • Sauna

Family friendly

  • Free area shuttle
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business center
  • 7 meeting rooms
  • 7,500 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (32 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 10 to 20 per person
  • Pet fee: USD 25.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Richardson
Holiday Inn Richardson
Richardson Holiday Inn
Holiday Inn Richardson Hotel
Holiday Inn Select Dallas - Richardson Hotel Richardson

Holiday Inn Dallas-Richardson by IHG Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 225 out of 604 reviews
Rating 8 - Good. 146 out of 604 reviews
Rating 6 - Okay. 103 out of 604 reviews
Rating 4 - Poor. 83 out of 604 reviews
Rating 2 - Terrible. 47 out of 604 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Enrique

Traveled with family and small children
They were able to check me in earlier than expected, even though they were busy.
Stayed 1 night in Apr 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet, had a great visit!
Stayed 1 night in Apr 2025

4/10 Poor

Adnan

Stayed 2 nights in Apr 2025

4/10 Poor

Tonya

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Hotel was a bit older, definitely had mold in the rooms.
Stayed 1 night in Apr 2025

8/10 Good

Abraham

Stayed 4 nights in Mar 2025

10/10 Excellent

jeffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel, great breakfast
Stayed 1 night in Mar 2025

4/10 Poor

tabitha

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

Antonio

Stayed 1 night in Mar 2025

8/10 Good

Lakeisha, Dallas

Traveled with partner
Liked: Staff & service, property conditions & facilities
My spouse and I chose this hotel for a brief staycation, seeking an opportunity to escape parental responsibilities for a night. The hotel provided ample open parking, and the online booking process was straightforward. The staff members were courteous and accommodating, contributing to a seamless experience. The beds were comfortable, which allowed us to enjoy our stay. Additionally, we perceived the surrounding area as safe and peaceful. I would consider reserving accommodations at this hotel again in the future.
Stayed 1 night in Mar 2025

2/10 Terrible

Lori

Traveled with family
Disliked: Property conditions & facilities, room comfort

Bad Stay

Had to call maintenance three times. No hot water. Toilet broke and needed new parts, then it wouldn’t flush. Shower leaks through the tub on the floor. AC cover comes off. Unable to talk to a manager.
Stayed 4 nights in Mar 2025

2/10 Terrible

Matt

Disliked: Cleanliness, property conditions & facilities
Poorly maintained property. Needs BIG BUCKS invested in it.
Stayed 3 nights in Feb 2025

8/10 Good

Kristie

Traveled with family
Liked: Property conditions & facilities
Disliked: Room comfort
Queen bed extremely too small , no tiles, if if u having 4 guest an a room then while have two tiles ..phone in room didn’t have a plug to call the front for any help .
Stayed 1 night in Mar 2025

2/10 Terrible

Chandrakanth

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Worst property ever ! Stained walls / bath towels / hair all over the hand towel …. Stinking smell smell from the room all the time …. . Never expected from Holday Inn
Stayed 2 nights in Mar 2025

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Hafid

Liked: Staff & service
Is good in genral
Stayed 1 night in Feb 2025

2/10 Terrible

Julie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I will not be booking here again.

The pictures online did not match the building. We arrived to a very filled parking lot and no receptionist. We finally were assisted after waiting. Once we got to our room we were missing towels and our bathroom toilet was not working. I immediately called the front desk and she seemed bothered. They did send someone to “fix” the problem. Unfortunately it was not fixed later that night we continued to have issues with the toilet bowl. We had to remove the tanks top and mess with the levers every time to fill the tank and flush. The front desk assured us the problem was resolved. Other inconveniences were the elevator was out and the frequently had events at their ballroom and seemed to care less about their customers who were staying in rooms.
Stayed 2 nights in Feb 2025

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Worked out well
Stayed 1 night in Feb 2025

10/10 Excellent

Anastasia E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Gavriela

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Dec 2024

10/10 Excellent

Deborah

Liked: Cleanliness
Stayed 3 nights in Jan 2025

10/10 Excellent

shelby

Stayed 1 night in Jan 2025

10/10 Excellent

Tracie

Stayed 3 nights in Jan 2025

10/10 Excellent

Tykeshia

Stayed 1 night in Jan 2025

8/10 Good

shelby

Stayed 1 night in Dec 2024

6/10 Okay

Matthew

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Unfortunately, not what was presented

I stayed at this property years ago and when I checked in the person at the front desk so I know you haven’t been here since we’ve renovated. I said no I hadn’t lobby looks great. Well when I got up to the room, it was subpar it was unfortunately dirty Light was falling off the wall. It had not been updated.
Stayed 1 night in Jan 2025