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Comfort Suites The Colony - Plano West

2.5 star property

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Photo gallery for Comfort Suites The Colony - Plano West

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi
Exterior
Lobby
Indoor pool
Coffee service

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Housekeeping
  • Gym
  • Breakfast included
  • Parking included

Explore the area

Map
4796 Memorial Dr, The Colony, TX, 75056
  • The Colony Five Star Complex
    ‪8 min walk‬
  • Grandscape
    ‪15 min walk‬
  • Hawaiian Falls The Colony
    ‪17 min walk‬
  • Dallas, TX (DAL-Love Field)
    ‪25 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 1 King Bed, Suite, Nonsmoking, Accessible

Desk, blackout drapes, iron/ironing board, free WiFi

1 King Bed, Suite, Nonsmoking, Accessible

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for 2 Queen Beds, Suite, Nonsmoking, Accessible

2 Queen Beds, Suite, Nonsmoking, Accessible | Desk, blackout drapes, iron/ironing board, free WiFi

2 Queen Beds, Suite, Nonsmoking, Accessible

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for SUITE, 1 KING BED NON SMOKING

Desk, blackout drapes, iron/ironing board, free WiFi

SUITE, 1 KING BED NON SMOKING

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for SUITE, 2 QUEEN BEDS. NON SMOKING

SUITE, 2 QUEEN BEDS. NON SMOKING | Desk, blackout drapes, iron/ironing board, free WiFi

SUITE, 2 QUEEN BEDS. NON SMOKING

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Comfort Suites The Colony - Plano West

The Colony hotel with indoor pool
This smoke-free hotel features an indoor pool, a fitness center, and a 24-hour business center. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, conference space, and dry cleaning are onsite.
Comfort Suites The Colony - Plano West offers 71 accommodations with coffee/tea makers and hair dryers. 40-inch LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Comfort Suites The Colony - Plano West features an indoor pool and a fitness center. Wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and 2 meeting rooms. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 540 square feet (49 square meters) include conference space. This business-friendly hotel also offers a garden, coffee/tea in a common area, and complimentary newspapers in the lobby. Onsite self parking is complimentary.

Comfort Suites The Colony - Plano West is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 6:30 AM and 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • 24-hour business center
  • 540 square feet of conference space

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from January 27 2025 to June 30 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
2 total (up to 25 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Comfort Suites Stonebriar Mall
Comfort Suites Stonebriar Mall Hotel
Comfort Suites Stonebriar Mall Hotel The Colony
Comfort Suites Stonebriar Mall The Colony
Comfort Suites Colony Plano West Hotel
Comfort Suites Plano West Hotel
Comfort Suites Colony Plano West
Comfort Suites Plano West
Comfort Suites The Colony - Plano West Hotel
Comfort Suites The Colony - Plano West The Colony
Comfort Suites The Colony - Plano West Hotel The Colony

Comfort Suites The Colony - Plano West Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 356 out of 1001 reviews
Rating 8 - Good. 259 out of 1001 reviews
Rating 6 - Okay. 155 out of 1001 reviews
Rating 4 - Poor. 107 out of 1001 reviews
Rating 2 - Terrible. 124 out of 1001 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Z. Keith, Peosta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You are in the middle of anything you could need. Food, entertainment, peace and quiet. There was traffic quite close, but you don't notice due to the location and setting. The TV and its remote could have been better but I wasn't there to watch TV. Hopefully, I'll be back soon. Just move The Colony a wee bit closer to Iowa and I would be back tomorrow.
Stayed 4 nights in Mar 2025

8/10 Good

Henri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, very good and efficient. Unfortunately, the swimming pool was closed without notice at Expedia (under renovation).
Stayed 2 nights in Feb 2025

10/10 Excellent

Tam

Liked: Cleanliness, staff & service, property conditions & facilities
I love the fact he akways new my name when I called. I loved it. Very personable
Stayed 1 night in Dec 2024

6/10 Okay

Jeshica

Traveled with family
Liked: Staff & service, amenities
It was an old property.
Stayed 1 night in Mar 2025

10/10 Excellent

Sergio

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Sandesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2025

4/10 Poor

Jeremy

Liked: Staff & service
Disliked: Property conditions & facilities

can't judge a book by its cover

you need to read about the hotel before don't just go off the pictures there's no pool there's only a couple channels on the TV that barely work and just it's not what the pictures look like at all just be aware okay other than that the front desk guy was kind of cool he was kind of nice to me other than that yeah just don't let the pictures fool you okay
Stayed 1 night in Feb 2025

2/10 Terrible

Amanda

Stayed 2 nights in Feb 2025

6/10 Okay

Aaron

Liked: Staff & service, amenities
Disliked: Cleanliness
Good area.
Stayed 3 nights in Feb 2025

8/10 Good

Verified traveler

Business traveler
Liked: Room comfort
Staff was very friendly. I only slept there so there wasn’t much time to really have an opinion of the hotel. Had a couple of small issues but they took care of my needs
Stayed 2 nights in Feb 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to every thing
Stayed 1 night in Jan 2025

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

ANGELICA

Stayed 1 night in Feb 2025

8/10 Good

Thai

Stayed 1 night in Dec 2024

10/10 Excellent

Isis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No complaints.

Wonderful.
Stayed 2 nights in Dec 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities

Decent

Our stay was nice. The room was clean and did not have any distinct smell like I had heard others mention. Breakfast was decent. My only complaint is that the bed was hard, but my S/O didn't think so... so I guess that's just matter of preference.
Stayed 1 night in Dec 2024

2/10 Terrible

Elizabeth

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Disgusting!!! The room was run down the carpet was DISGUSTINGLY. The bathroom was not clean. The pillows were smelly and the duvet was dirty. Definitely won’t stay again. Dirtiest hotel I’ve ever stayed in
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t book. Only as a last option in a storm.

Hotel doesn’t look like it’s photos and hotel has a terrible ammonia smell. We didn’t take our stuff down and looked at the room first. Upon entry had a terrible overwhelming smell of bleach and was not clean. Had spilled liquid smears on counters. The bleach smelled so bad it gave me a headache and made my stomach turn. We gave the keys back immediately. We had to book another hotel and management wouldn’t refund or help for this expierence. They were nonchalant and said we had to work it out with hotels.com. Hotels.com did not resolve in getting a refund for the room. This is a family run hotel and they don’t reinvest it into the property or hold it up to any corporate standard. The carpet is stained and hotel is run down. The couch had stains and we did not sit down as the place looked disgusting. The floor tile in the bathroom is not held together as the bleach has disintegrated the grout. So you will need to pick 2 of the 10 tiles to stand on, if you go to the bathroom. The bathroom is tiny. No need to book online if you really want this property show up and see it first. It’s not for women or families.
Stayed 2 nights in Dec 2024

10/10 Excellent

Tamika

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the fact that the reception overnight check in person always remembers My Name by my telephone number I love the fact that he's very personable and then on top of that the breakfast is absolutely exquisite in my opinion not everybody will have the same opinion when you come into the room it is literally its name it is so comfortable from the sheets to the blanket to the bed itself the whole statement that it represents is comfort from the living room area to where you make your coffee to your mini refrigerator it brings so much Comforts of home away from home so I strongly recommend it especially for the price
Stayed 1 night in Dec 2024

10/10 Excellent

Lance

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home away from home

The people were very friendly and always smiled. The food was delicious and fresh. I will definitely stay here again
Stayed 1 night in Dec 2024

6/10 Okay

Brittany

Stayed 2 nights in Dec 2024

4/10 Poor

Chance

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bed had hair all in it and there was frayed carpet. It did not feel clean at all very disappointed and won’t be back. It also didn’t fit the description Expedia had.
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort

Colony Vaca

Stayed 2 nights in Dec 2024