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Hilton Dali Resort & Spa

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Dali Resort & Spa

Lobby
Reception
Lobby
Lobby sitting area
Exterior

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Pet friendly
  • Spa
  • Room service

Explore the area

Map
Qili Bridge, South of Gantong Road, Dali, Yunnan, 671000
  • Dali Wenxian Road
    5 min drive
  • Dali University
    5 min drive
  • South Gate
    6 min drive
  • Dali (DLU)
    36 min drive

Room options

View all photos for Junior Suite Lake view Room

Junior Suite Lake view Room | 1 bedroom, premium bedding, down comforters, in-room safe

Junior Suite Lake view Room

  • 753 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Bed Room

1 bedroom, premium bedding, down comforters, in-room safe

Deluxe King Bed Room

  • 570 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive King Lake view Room

1 bedroom, premium bedding, down comforters, in-room safe

Executive King Lake view Room

  • 570 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Twin Lake view Room

1 bedroom, premium bedding, down comforters, in-room safe

Premier Twin Lake view Room

  • 570 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Bed Room

Deluxe Twin Bed Room | 1 bedroom, premium bedding, down comforters, in-room safe

Deluxe Twin Bed Room

  • 570 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Twin Lake view Room

1 bedroom, premium bedding, down comforters, in-room safe

Executive Twin Lake view Room

  • 570 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Lake view Room

1 bedroom, premium bedding, down comforters, in-room safe

Deluxe Twin Lake view Room

  • 570 sq ft
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Suite Lake view Room

Premier Suite Lake view Room | Living area | 46-inch LED TV with satellite channels, TV

Premier Suite Lake view Room

  • 2239 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe King Lake view Room

1 bedroom, premium bedding, down comforters, in-room safe

Deluxe King Lake view Room

  • 569 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier King Lake view Room

1 bedroom, premium bedding, down comforters, in-room safe

Premier King Lake view Room

  • 570 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible | 1 bedroom, premium bedding, down comforters, in-room safe

Room, 1 King Bed, Accessible

  • 570 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe  Suite Lake view Room

Deluxe  Suite Lake view Room | Living area | 46-inch LED TV with satellite channels, TV

Deluxe  Suite Lake view Room

  • 1518 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for King Suite Lake view Room

King Suite Lake view Room | Living area | 46-inch LED TV with satellite channels, TV

King Suite Lake view Room

  • 1313 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite - Lake-View

1 bedroom, premium bedding, down comforters, in-room safe

Suite - Lake-View

  • Sleeps 2
  • 1 King Bed

View all photos for Selected Room - Lake-View (Double Bed)

1 bedroom, premium bedding, down comforters, in-room safe

Selected Room - Lake-View (Double Bed)

  • Sleeps 2
  • 1 King Bed

View all photos for Octonauts Themed Selected Lake-View Family Room

1 bedroom, premium bedding, down comforters, in-room safe

Octonauts Themed Selected Lake-View Family Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Lake-view Double Room

1 bedroom, premium bedding, down comforters, in-room safe

Executive Lake-view Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Cozy Room - Garden-View (Double Bed)

1 bedroom, premium bedding, down comforters, in-room safe

Deluxe Cozy Room - Garden-View (Double Bed)

  • Sleeps 2
  • 1 King Bed

View all photos for Balala Themed Selected Lake-View Family Room

1 bedroom, premium bedding, down comforters, in-room safe

Balala Themed Selected Lake-View Family Room

  • Sleeps 2
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Room (2 Beds)

1 bedroom, premium bedding, down comforters, in-room safe

Deluxe Room (2 Beds)

  • Sleeps 2
  • 2 Double Beds

View all photos for Accessible Room

1 bedroom, premium bedding, down comforters, in-room safe

Accessible Room

  • Sleeps 2
  • 1 King Bed

View all photos for Elegant Suite - Lake-View

1 bedroom, premium bedding, down comforters, in-room safe

Elegant Suite - Lake-View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room - Lake-View (2 Beds) (Balcony)

1 bedroom, premium bedding, down comforters, in-room safe

Deluxe Room - Lake-View (2 Beds) (Balcony)

  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room - Lake-View (Double Bed) (Balcony)

1 bedroom, premium bedding, down comforters, in-room safe

Deluxe Room - Lake-View (Double Bed) (Balcony)

  • Sleeps 2
  • 1 King Bed

View all photos for Super Wings Themed Selected Lake-View Family Room

1 bedroom, premium bedding, down comforters, in-room safe

Super Wings Themed Selected Lake-View Family Room

  • Sleeps 2
  • 1 King Bed

View all photos for Selected Room - Lake-View (2 Beds)

1 bedroom, premium bedding, down comforters, in-room safe

Selected Room - Lake-View (2 Beds)

  • Sleeps 2
  • 2 Double Beds

View all photos for Panorama Suite - Lake-View

1 bedroom, premium bedding, down comforters, in-room safe

Panorama Suite - Lake-View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite - Lake-View

1 bedroom, premium bedding, down comforters, in-room safe

Deluxe Suite - Lake-View

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room - Lake-View (2 Beds)

1 bedroom, premium bedding, down comforters, in-room safe

Executive Room - Lake-View (2 Beds)

  • Sleeps 2
  • 2 Double Beds

Similar properties

Exterior

Hotel Indigo Dali Erhai, an IHG Hotel

Pool
Kids pool
Parking included
Free WiFi
4.7 out of 5, Exceptional, (17)
The price is $99
per night
$115 total
includes taxes & fees
Jan 12 - Jan 13
Hotel Indigo Dali Erhai, an IHG Hotel

About this property

Hilton Dali Resort & Spa

4.5-star Dali resort with indoor pool
3 restaurants, a full-service spa, and an indoor pool are available at this resort. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include 3 bars/lounges, a fitness center, and a poolside bar.
Hilton Dali Resort & Spa offers 365 accommodations, which are accessible via exterior corridors and feature indoor private spa tubs and laptop-compatible safes. Rooms open to balconies. Each accommodation is individually decorated. Beds feature down comforters and premium bedding. 46-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads and hydromassage showerheads, bathrobes, slippers, and designer toiletries.

This Dali resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An indoor pool and a children's pool are on site. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include massages. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.
In addition to a full-service spa, Hilton Dali Resort & Spa features an indoor pool and a steam room. Dining is available at one of the resort's 3 restaurants. Guests can unwind with a drink at one of the resort's bars, which include 3 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary.

This 4.5-star property offers access to a business center. Event facilities measuring 11840 square feet (1100 square meters) include conference space. This Art Deco resort also offers a children's pool, a fitness center, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site, along with a car charging station.

Hilton Dali Resort & Spa has designated areas for smoking.

Buffet breakfasts are available for a surcharge between 6:30 AM and 10:30 AM on weekdays.
Spices All Day Dinning - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
La Bella Luna - Overlooking the garden, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open select days.
Yu Xi - Overlooking the garden, this restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
The Brew Bar - Onsite bar.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CNY 198 per person
  • 3 bars/lounges
  • 3 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Restaurants on site

  • La Bella Luna
  • Spices All Day Dinning
  • The Brew Bar
  • Yu Xi

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Full-service spa
  • Golf
  • Gym
  • Indoor pool
  • Mini golf
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11,840 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • On a lake
  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (80 inch wide door)
  • Height-adjustable showerhead
  • Magnifying mirror
  • Sign language-capable staff
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 2 buildings
  • 9 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 46-inch LED TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from August 29 to September 2:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets stay free
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 400.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 198 per person
  • Airport shuttle fee: CNY 300 per vehicle (one way)
  • Rollaway bed fee: CNY 400.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 9:00 AM to 11:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hilton Dali Resort
Hilton Dali
Hilton Dali Resort Spa
Hilton Dali Resort & Spa Dali
Hilton Dali Resort & Spa Resort
Hilton Dali Resort & Spa Resort Dali

Hilton Dali Resort & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 39 out of 60 reviews" "
Rating 8 - Good. 15 out of 60 reviews" "
Rating 6 - Okay. 0 out of 60 reviews" "
Rating 4 - Poor. 4 out of 60 reviews" "
Rating 2 - Terrible. 2 out of 60 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chenxi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such a great time staying at this resort! You get both mountain (Cang Shan) and water view (Er Hai).
Stayed 4 nights in May 2024

10/10 Excellent

LIQIONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great view and large room.
Stayed 1 night in Mar 2024

10/10 Excellent

Chung Man

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice and big hotel. Staff is friendly. The Chinese restaurant as well as the breakfast buffet is very good. I would consider staying here again.
Stayed 4 nights in May 2024

4/10 Poor

Jorgen K.

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing and not worth the price
For the big amount of money we have paid for the stay we are very disappointed. Your hotel is not in good order and no maintenance is done since it was built. The jacuzzi didn’t work, the kids club is dirty and many things are broken. Mini golf not working, air condition in the room not working. No one spoke a word English despite this is supposed to be a 5 star international hotel.
Stayed 5 nights in Apr 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experiences
Send me message about my lost goods after checked out and left. Nice feeling everywhere in the details .
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience in beautiful setting.
Beautiful setting overlooking Erhai Lake. Spacious rooms with large balconies. Great gym and indoor pool. The hotel is set on a large campus with a front garden that has space for lounging. The breakfast buffet is extensive with fresh juices, local Chinese specialties and Western items as well. Service is very good as the staff responded quickly to needs.
Stayed 4 nights in Jul 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We booked 5 rooms. The room are nice, staff are helpful and friendly. However, one of our room the tv remote was not working, and there is a day where one of the twin beds not made. One of the room the cleaner did not removed some dirty tissues paper. We need to walk about 10 minutes to find food outside the hotel. However, these are just some minor issues, our overall stay in the hotel is still excellent.
Stayed 2 nights in Dec 2019

10/10 Excellent

Addison

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was beautiful, with amazing views of the town and Erhai Lake. Staff were friendly, very helpful and professional. Room was huge, and the buffet dinner at Spices restaurant was amazing.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a delightful location, easily accessible from both Dali railway station and airport, very handy for Dali Old Town, and is a joy in itself in terms of guestrooms, restaurants, public areas, and grounds.
Stayed 4 nights in Apr 2019

10/10 Excellent

Leona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Dali Hotel
We had a fabulous stay at the beautiful Dali Resort and Spa. Service was friendly and extremely helpful throughout. Scott Yu in F&B made our time especially enjoyable. We also had a gorgeous lake view from our room. Overall, extremely satisfied.
Stayed 2 nights in Nov 2018

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Fine Hotel
All in aĺl, the 2 nigt stay was very enjoyable. The room is quite large and well appointed. The large hotel has a fine vista of the Dali lake from its elevated position. This hotel was a little bit isolated so one was dependant upon the hotel's facilities. They were however quite good so no complaints. Room service is a bit weak on selection but food good. Breakfast is excellent with a wide selection. The hotel picked us up at the railway station effeciently and at a reasonable price. The free shuttle bus to the delightful old town was relaible. The heated swimming pool and gym was clean, tidy and complete. As I said a fine hotel.
Stayed 2 nights in Dec 2018

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort hotel.
Nice big room. The hotel was opened three years ago so everything was relatively new. Too bad we checked in rather late & had to leave early in the morning & didn’t get to use the hotel facilities
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the greatest hotel experiences.
One of the greatest hotel experiences. Hilton Dali has great service, beautiful setting, and a fantastic Chinese restaurant. The restaurant was so good that we changed our plans just to eat every meal there. The location is peaceful and quite but is a bit of a drive from the urban center. I don't mind that since the taxi ride is only about $4-5 USD. Both the hotel and the Dali area are highly recommended.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice relaxing stay at a quiet resort hotel. Rooms are comfortable and service is good. The breakfast buffet is decent. The restaurants were good although a little expensibe which is to be expected of such restaurant hotels. The main downside is the semi-remote location. It is not convenient to get to shops or restaurants outside the hotel. A shuttle bus is available at regular times to take guests to the ancient tian of Dali and pick them up.
Stayed 3 nights in Jul 2018

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

Samantha, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over and above customer service by staff
Manager and concierge are particularly helpful whenever we contact them for something. Every other staff who works pass us will greet us politely. It really makes us feel welcomed as honoured guests. The hotel has a car service (RMB$30) to head into the city, however, the service is outsourced to individual drivers (with their own car), resulting in drivers being pushy. Our driver wants us to call him directly for pick up from the city and when I refused (and use hotel's hotline to call for pick us instead), it just so happen that the same driver was sent out to us and we received a call from that driver, claiming that his tyres have gone flat and will not come to pick us up. He later organized for another driver to pick us up. Facilities are pretty standard with the pool a bit worn down. The interior of the rooms (twin lake view room) are well polished but the outdoor corridors that lead to our building and rooms are below 5star standard in design, it feels like a cheaper Chinese 5 star version rather than of international standard.
Stayed 1 night in Jul 2018

10/10 Excellent

Sizhen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with amazing view!
The hotel is absolutely stunning! Great interior, new, overlooking Erhai! Only down point is that you need to take a cab going to places and restaurant, but it’s very affordable.
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice experience, friendly staff, cool swimming pool
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and new hotel
Hotel was beautiful. Only issue was with checkin. I had indicated I wanted a non smoking room but they had assigned me smoking rooms. Took a lot longer to change the room configuration for me. Executive lounge was worth the view at breakfast
Stayed 2 nights in Jun 2018

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and food very good. Communication could be difficult at times
Stayed 2 nights in Dec 2017

8/10 Good

tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star hotel trying for 6 stars!
Very.very nice hotel with outstanding staff that couldn't do enough to help make your stay pleasant. the hotel is new so everything is as you would expect in a Hilton property. The only reason I didn't give them full marks in every category is that there seemed to be no control over temperature and the room was a constant 24-25c even when set at 18-20c. I feel a little unfair not giving full marks as we did not complain to the front desk as I was ill the last 2 days and didn't feel like dealing with the effort to resolve. My overall impression is that if had brought it to their attention they would have relocated us or fixed the issue.
Stayed 4 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's Hilton after all.
A nice hotel in terms of customer service. Hilton trained its staff well considering customer service is not highly valued in general in China. Food at restaurant was expensive. The breakfast buffet was not so good. But their Chines restaurant on the second floor was quite good.