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Mercure Danang French Village Bana Hills

4.0 star property

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Photo gallery for Mercure Danang French Village Bana Hills

5 restaurants, breakfast, lunch served; local and international cuisine
Exterior
5 restaurants, breakfast, lunch served; local and international cuisine
5 restaurants, breakfast, lunch served; local and international cuisine
Indoor pool, sun loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • Breakfast available
  • Room service
  • Gym

Explore the area

Map
An Son, Hoa Ninh, Da Nang, Da Nang
  • Sun World Ba Na Hills
    ‪1 min walk‬
  • Golden Bridge
    ‪14 min walk‬
  • Ba Na Hills
  • Da Nang (DAD-Da Nang Intl.)
    ‪74 min drive‬

Room options

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | View from room

Family Room, Multiple Beds

  • 301 sq ft
  • Sleeps 6
  • 4 Twin Beds

View all photos for Family Room, Multiple Beds (1 King & 1 Twin Bunk Bed)

Family Room, Multiple Beds (1 King & 1 Twin Bunk Bed) | View from room

Family Room, Multiple Beds (1 King & 1 Twin Bunk Bed)

  • 323 sq ft
  • Sleeps 6
  • 2 King Beds and 1 Twin Bunk Bed

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | In-room safe, individually furnished, desk, laptop workspace

Standard Twin Room, 2 Twin Beds

  • 237 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed

  • 237 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, 2 Twin Beds

Superior Twin Room, 2 Twin Beds | In-room safe, individually furnished, desk, laptop workspace

Superior Twin Room, 2 Twin Beds

  • 269 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, individually furnished, desk, laptop workspace

Superior Room, 1 King Bed

  • 269 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | In-room safe, individually furnished, desk, laptop workspace

Deluxe Room, 1 King Bed

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Duplex)

In-room safe, individually furnished, desk, laptop workspace

Suite, 1 King Bed (Duplex)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Twin Beds

Deluxe Twin Room, 2 Twin Beds | In-room safe, individually furnished, desk, laptop workspace

Deluxe Twin Room, 2 Twin Beds

  • 323 sq ft
  • Sleeps 3
  • 2 Twin Beds

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About this property

Mercure Danang French Village Bana Hills

4-star hotel in Hoa Vang
5 restaurants, an indoor pool, and a fitness center are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, 3 coffee shops/cafes, and a snack bar/deli are onsite. Housekeeping is available on request.
Mercure Danang French Village Bana Hills offers 461 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished. Plasma televisions come with cable channels. Bathrooms include bathtubs or showers, slippers, designer toiletries, and complimentary toiletries.

This Da Nang hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Some rates at Mercure Danang French Village Bana Hills are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a children's pool and an indoor pool, Mercure Danang French Village Bana Hills provides a sauna and a fitness center. Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at one of the 3 coffee shops/cafes. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4-star property consist of a 24-hour business center and meeting rooms. This family-friendly hotel also offers a library, a terrace, and an arcade/game room. For a surcharge, the property provides an area shuttle within 40 kilometers, a theme park shuttle, and a roundtrip airport shuttle. Complimentary self parking and valet parking are available on site, along with a car charging station. A total renovation of this property was completed in January 2022.

Mercure Danang French Village Bana Hills has designated areas for smoking.

Breakfast is available for a surcharge and served each morning between 6:30 AM and 10:00 AM.
La Crique - This buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
L'Etable - This fine-dining restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Open daily.
Cafe Postal - Onsite coffee shop. Open daily.
Maison Du Roi - Onsite restaurant. Open daily.
Le Grenier - Onsite coffee shop. Open daily.
24-hour room service is available.

All inclusive details

All-inclusive room rates at Mercure Danang French Village Bana Hills are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Thai, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 40 km
  • Theme park shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily breakfast available 6:30 AM to 10:00 AM for a fee
  • 3 coffee shops/cafes
  • 5 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Cafe Postal
  • L'Etable
  • La Crique
  • Le Grenier
  • Maison Du Roi

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Gym
  • Indoor pool
  • Library
  • Mini golf
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Art supplies
  • Children's games
  • Children's pool
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Outdoor furniture
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 100% renewable energy
  • 5 floors
  • 7 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - January 2022
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 4:30 PM
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests must arrange transfers via cable car (surcharge) to the property, which is located at the top of a hill. To guarantee transfers, guests must contact the property immediately after booking.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Property is also known as

Mercure Danang French Village Bana Hills Hotel Hoa Vang
Mercure Danang French Village Bana Hills Hotel
Mercure Danang French Village Bana Hills Hoa Vang
Mercure Danang French Village Bana Hills Hotel Hoa Vang
Mercure Danang French Village Bana Hills Hoa Vang
Hotel Mercure Danang French Village Bana Hills Hoa Vang
Hoa Vang Mercure Danang French Village Bana Hills Hotel
Mercure Danang French Village Bana Hills Hotel
Hotel Mercure Danang French Village Bana Hills
Mercure Danang French Village Bana Hills Hotel
Mercure Danang French Village Bana Hills Da Nang
Mercure Danang French Village Bana Hills Hotel Da Nang

Mercure Danang French Village Bana Hills Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 393 out of 880 reviews
Rating 8 - Good. 289 out of 880 reviews
Rating 6 - Okay. 121 out of 880 reviews
Rating 4 - Poor. 41 out of 880 reviews
Rating 2 - Terrible. 36 out of 880 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cyndrell

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Douglas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are top notch, always attempting to take your luggage to its destined location. The food was great, although prices are quite expensive due to its location and facilities. Plan to spend roughly double your room costs on food. Free drink vouchers are only good at the tavern, which was a let down given the same beer is poured all over the facility. The property is gorgeous and kind of a maze. Plan for two days to see and do everything. If you havent researched the location, you may be upset about the multiple extra costs. Even to approach the resort you must take a cable car, which was approximately 40$ per person. Children under 1m are free to eat at buffets and free to take the cable car. ATMs are available at the resort. Almost all activities inside the resort are an additional fee. This isnt a problem if you know in advance, otherwise, the sticker shock may sour your time here. Highly recommend, one of the best resorts ive stayed in all of my years of travel. Gondola up is approximately 30 minutes and quite high, if you have a fear of heights be cautious.
Stayed 1 night in Nov 2024

6/10 Okay

Afroza

Traveled with family
I was quite disappointed with Mercure Bana Hills. First when trying to contact the property 24hrs ahead of time to check in. There was no response. 2nd thing is when we get there they stated that there was no reservation under my name , where as i had a confirmation # n a receipt of payment. They solved the issues stating the interface to expedia was not linked. Ok. Then when ee get to our room,after a cold tainy day of exploring, there was no hot waterin shower. Pros are thebell boys are very helpful n friendly and the breakfast spread was amazing. Id give this hotel a 3.5 * rating.
Stayed 1 night in Nov 2024

8/10 Good

Johny, Goshen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Nikki

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Bana Hills is a very very very busy place be it at the hotel, or within the grounds of adventure park from morning to night. Quiet time 1am. The hotel’s rooms are comfortable and clean. The staff do their best to keep up with the volume of guests, and have little time for personal service but do their best to help when you ask.
Stayed 1 night in Nov 2024

6/10 Okay

Ryan

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
A Place to Sleep (That's It)
This was our second stay at this hotel and the best advice I can give is don't expect anything at all from the room outside it being a place to sleep. Otherwise you will be majorly disappointed. It lacks in almost everything you'd expect, but is obviously the only choice you have. Everything from the bathrooms to the windows leaking rain to the dusty rooms is so underwhelming it almost seems as if it's by design to get you to be out and about all day, and not there. It's actually pretty sad because Ba Na Hills is a wonder of this world and calls for 5-star Intercontinental-level hotels. This hotel would be average at best if it was in the city, and likely 25% of the price you pay to be amongst the beauty that is Ba Na Hills. The saving grace is the staff is excellent, as if everyone in the hospitality industry in Vietnam.
Stayed 3 nights in Oct 2024

6/10 Okay

Phing

Stayed 1 night in Oct 2024

6/10 Okay

Tina

Liked: Staff & service
Firm bed, spacious room, the bedsheets were not clean and there was always a damp smell that consistently pumped into the room like it came from the central cooling system. Not a great experience for a 4 star hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Tuyen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2024

2/10 Terrible

Clifton

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty room, broken fixtures, extremely slow service, extra charge for water. The only good thing about staying here is the early access to the Golden Bridge.
Stayed 1 night in Oct 2024

4/10 Poor

Tinokura

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The breakfast buffet was incredible!!! Sadly, the accommodation wasn't the best. The air-conditioning didn't work, the fridge didn't keep our drinks cold and music was playing loud till a late hour. It wouldn't have been so bad if it wasn't for the really early 10.30am checkout to make up for the lack of sleep! Staff were incredible, attentive and willing to help. Unfortunately i won't be back there. Once was enough
Stayed 1 night in Oct 2024

8/10 Good

Dirk, Reading

Liked: Cleanliness, staff & service
Cleanliness and walk ability. The mattress in the room was soft and felt well worn with its U shape, like sinking into its middle while sleeping
Stayed 2 nights in Oct 2024

10/10 Excellent

William, Miami

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of a kind experience. Since we stay in the hotel on top of the mountain we got to experience the Golden Hour of the bridge without the crowds
Stayed 2 nights in Sep 2024

4/10 Poor

Robert S.

Traveled with family
Liked: Cleanliness
Food was terrible— facilities are dated
Stayed 2 nights in Sep 2024

10/10 Excellent

Ngoc

Liked: Cleanliness, staff & service, property conditions & facilities
Verry good
Stayed 1 night in Aug 2024

6/10 Okay

Ricky, Coomera

Traveled with family and small children
Disliked: Staff & service
Context of the review, we are full-time travellers and stayed in everything from Airbnb’s to 5 star hotels. Checkin process down at the cable cars is an absolute nightmare, the staff were very slow and far from welcoming. As some of the other reviews state, if there were other hotels in Ba Na Hills these guys would struggle. The positive service was with the bellboys, they were great. Outside of them everyone else needs some serious training. The property itself definitely feels dated and just not very cared for almost as if they know they are the only hotel so they don’t need to try. The rooms were not bad, reasonable size for a family, but just lacked a nice hotel experience. The fact this is the only hotel in Ba Na Hills it would be hard to recommend, but sadly it’s the option if you want to stay up here. Pros: * it’s the only hotel up here so obviously an excellent location to visit Ba Na Hills. * Very convenient * Direct access to all the food attractions * Room size was not bad for a family of two adults and four kids under six * Bell boys were very helpful Cons: * It’s like they know they are the only hotel in Ba Na Hills so the service is not great and the property itself needs a full facelift as it’s very dated and aged and uncared for * Overall, just need some refresher training * Overall experience being in a hotel like this was just not great * Breakfast looks a lot better than it actually is
Stayed 1 night in Aug 2024

10/10 Excellent

Hoa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very happy to book this place. I made a video for this resort: https://www.youtube.com/watch?v=Eo3PH3ZUHiY
Stayed 3 nights in Aug 2024

6/10 Okay

John A

Liked: Cleanliness, staff & service
Not as good as I was expecting.
Superior Room, 1 King Bed. We reached the first entrance at the bottom of the cable car. This was our first time there so when they sent us up the cable car, we thought the reception area would be close by. We were very wrong and it was quite difficult to find the correct building to check in. There were also some other couple who were lost as well. After searching several buildings, trying to call the main reception area, we finally stumbled upon the correct building. Very bad start. The employees we met were very friendly, but we should have been informed about the process. The room itself is not good for any groups. The toilet has no real privacy. The bed was actually too soft and I woke up with my back and neck stiff and aching. Some rides are free, but some are not. The buffets are ok, but it's kind of ridiculous that soda is not included. We paid 40k for a small can of soda at the buffet. They have complimentary juice available, but you have to pay for water and soda.
Stayed 1 night in Aug 2024

4/10 Poor

Thi Kim Thu

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
My husband and I had to pay $100 AUD for a cable car to get to the Mercure Đà nang French Village Banahill even though we were told this cost was part of the accommodation package . On arrival the receptionist claimed to have no knowledge of such an offer ??? The room was disappointingly small and very basic ,nothing special for the price.in fact it was a 3 star at best the street cleaning trolley noises continued well after 10pm which hampered our sleep. My husband had been very sick and I tried to call recepton many times up to 3 am but no help was offered at all. Unfortunately, this is the only ACCOMMODATION AVAILABLE otherwise I'm sure the rooms would be difficult to fill . Not recommended. However. BANAHILL IS WELL WORTH THE EXPERIENCE.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel on the hill
Good place to stay.
Stayed 2 nights in Jul 2024

10/10 Excellent

Hilary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quite nice! The service was warm and efficient. Plus the breakfast buffet was amazing! Kudos to the chef. I thoroughly enjoyed my stay.
Stayed 2 nights in Jul 2024

6/10 Okay

Michael

Hotel needs a reset.
Ba Na Hills is awesome. The hotel is tired, overly crowded, busy and tired. Just an example. Safe didn't work on arrival. Air con didn't work on arrival. Didn't take crwdor catf details so couldn't charge anything to the room the whole stay. Door wouldnt open on return after dinner and had to call maintenance to remove lock and let us in (seriously broken) had to beg to be given extended checkout by a few hours (supposed to be a gold privilege) no room upgrade but room available. Breakfast finishes at 9.30am and is a total s...fight. What a nightmare. The whole thing needs a reset! Sorry
Stayed 1 night in Aug 2024

8/10 Good

jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Was upgraded to a suite. Beautiful place. New, clean, and interestingly set up.In middle of everything at Ba Na Hills. Only bad part is getting there. Have to take a cable car to the hotel as it is in the park.
Stayed 2 nights in Jul 2024

10/10 Excellent

Christopher, Yellowknife

Stayed 1 night in Aug 2024

10/10 Excellent

Carl

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful resort
Stayed 2 nights in Jun 2024