Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Home2 Suites By Hilton Cullman Reviews
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
I wasn’t going to write a review but since the hotel refused to refund me which I thought would be a no brainer refund approval, here we are. My significant other being from a family who owns a pest control business we always check for bedbugs. Unfortunately, sure enough we found bedbugs on the mattress. This was a bummer because I was hoping to extend our vacation by 1 night and not have to drive the rest of the way home after driving 6 hours already but after seeing bedbugs we get the creepy crawling feeling and understandable we didn’t feel comfortable staying at the hotel and decided to drive on home. Since I booked through hotels.com the hotel attendant told me I would have to request the refund through hotels.com and then hotels.com would reach out to the hotel for a refund. Once I did as told and reached out to hotels.com, I was advised the hotel manager would not approve my refund. So yay me (sarcasm) I paid $172 to get a hotel room with bedbugs. I understand anyone could bring bedbugs in and it’s not entirely the hotel’s fault because other parts of the room did look very nice and clean but the way they handle this situation by not approving a refund is a ridiculous way to conduct business. & just an fyi when we were telling the hotel clerk about the bedbugs we saw we were very kind to the hotel staff and not hateful at all about the situation. I am astonished that a hotel can refuse to give me my money back for a room that we couldn’t even sleep in. Disappointed!
Very nice staff. Very clean hotel and amenities. Bring your own snacks though, the lobby market is grossly over priced! That's on the Hilton as a company though, not the staff. Staff was great. Property was great. Location was great.
This is the best home2suites facility we've stayed in! The raised ceilings is a wonderful feature and makes you feel like you're not staying in a hotel but a small condo! Everything was pristine, clean and functioning!
1. The front desk clerks were exceptional (polite, friendly, and competent). I gave them five stars. 2. The comforter and towels were white. I stayed at an expensive hotel two weeks ago, and the towels had changed from white to tan. 3. The kitchen was well-equipped with dishes and cutleries. 4. My favorite salad restaurant was conveniently across the street. 5. The hotel presumed that everyone ate pork. Every hot dish (except the waffles) had variations of pork. I don't eat pork. The "cheese omelet" looked and felt like plastic. 6. For a relatively new hotel, the bathroom floor was DIRTY. 7. The glass shower door kept sliding open while I was there. I locked the bathroom door. Otherwise, I would have accused the person in the bedroom of messing with the door. Maintenance was supposed to fix the glass door.
Rooms are very spacious. Breakfast was great. Didn’t realize bathroom was handicap accessible which led to water draining in floor and has a small odor. Beds are not very comfortable.
Every member of the staff was incredibly friendly and helpful. The entire hotel was clean and new. My room was spacious and well appointed. An all around great stay.