Holiday Inn Cuernavaca, an IHG Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Room options

View all photos for Premium Room, 2 Double Beds

Premium Room, 2 Double Beds | Bathroom | Shower, free toiletries, hair dryer, towels

Premium Room, 2 Double Beds

  • 301.00 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

View from room

Suite, 1 King Bed

  • 301.00 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds

  • 301.00 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

  • 301.00 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom

  • 301.00 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | Living area | 32-inch flat-screen TV with cable channels, TV

Premium Room, 1 King Bed

  • 301.00 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room

  • 301 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible Bathtub

  • 301.00 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Ground Floor

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Ground Floor

  • 301.00 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Pool View

Standard Room, 1 King Bed, Pool View | In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Pool View

  • 301.00 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Living area | 32-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed with Sofa bed

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Holiday Inn Cuernavaca, an IHG Hotel

3.5-star Cuernavaca hotel with 2 outdoor pools
Along with 2 outdoor pools, this hotel has a restaurant and a fitness center. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Holiday Inn Cuernavaca, an IHG Hotel offers 120 air-conditioned accommodations with safes and complimentary newspapers. Accommodations offer separate sitting areas. A pillow menu is available. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cuernavaca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Holiday Inn Cuernavaca, an IHG Hotel features 2 outdoor swimming pools, a fitness center, and a children's pool. The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 28417 square feet (2640 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and gift shops/newsstands. Complimentary uncovered self parking and uncovered valet parking are available on site.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and noon and on weekends between 7:00 AM and 1:00 PM.
Las Cascadas - Overlooking the garden, this restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to noon on weekdays and 7:00 AM to 1:00 PM on weekends; MXN 545 for adults and MXN 265 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Las Cascadas

Things to do

  • 2 outdoor pools
  • Children's pool
  • Gym
  • Playground

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free crib
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 24-hour business center
  • 28,417 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 5 buildings
  • 6 floors
  • Ballroom
  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 982.5 per pet, per night
Welcoming dogs only
1 total (up to 11 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 570.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 545 for adults and MXN 265 for children
  • Pet fee: MXN 982.5 per pet, per night
  • Rollaway bed fee: MXN 570.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Cuernavaca
Holiday Inn Hotel Cuernavaca
Holiday Inn Cuernavaca Hotel
Cuernavaca Holiday Inn

Holiday Inn Cuernavaca, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 440 out of 841 reviews" "
Rating 8 - Good. 275 out of 841 reviews" "
Rating 6 - Okay. 72 out of 841 reviews" "
Rating 4 - Poor. 30 out of 841 reviews" "
Rating 2 - Terrible. 24 out of 841 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karla

Stayed 2 nights in Jul 2024

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and cleanliness.
A very American style hotel with equal ammenities. Very clean, excellent maid service, comfy beds and super clean sheets and covers. Food was also good and sevice also. Would highly recommend it!
Stayed 7 nights in Jul 2024

10/10 Excellent

Carmen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena atención y amabilidad, limpio y serviciales
Stayed 1 night in May 2024

8/10 Good

Scott, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and inexpensive- air conditioning is not great . But otherwise nice hotel
Stayed 2 nights in May 2024

8/10 Good

Victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to spend the weekend
Stayed 1 night in Mar 2024

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente! La comida del buffet muy buena y la limpieza de las habitaciones buena!!
Stayed 3 nights in Feb 2024

6/10 Okay

Enrique

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Property is decent but restaurant service is super slow and my room’s A/C never got cold (even after hours of being on). Location is good and the staff is friendly, but the rooms are super noisy
Stayed 1 night in Nov 2023

10/10 Excellent

Rocío

Stayed 1 night in Sep 2023

10/10 Excellent

Luis

Todo bien siempre
Stayed 2 nights in Sep 2023

10/10 Excellent

Sergio Antonio

Stayed 1 night in Aug 2023

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
I like it because it has very nice pool the service its excellent and the vegetation is amazing.
Stayed 7 nights in Jun 2023

8/10 Good

María

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and property are great
Stayed 1 night in May 2023

10/10 Excellent

christina, East Chicago

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to dining options and also has great buffet on the weekends
Stayed 5 nights in Apr 2023

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place
Stayed 3 nights in Mar 2023

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst Hotel
One of the worst hotels I've ever stayed in. Would not allow me to have breakfast because I did not have a prepaid voucher, could not charge to room or pay cash. The common areas and the room were not clean.
Stayed 4 nights in Feb 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. Friendly staff.
Stayed 1 night in Mar 2023

10/10 Excellent

Juan L

Stayed 1 night in Feb 2023

2/10 Terrible

Diego

Stayed 3 nights in Jan 2023

4/10 Poor

Ines, cuernavaca

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
First class hotel name , highway motel service and insistence on cash before stay

10/10 Excellent

Sang C

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022

10/10 Excellent

Joaquin P

Stayed 2 nights in Aug 2022

6/10 Okay

Daniela

Traveled with family and small children
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2022

8/10 Good

Graciela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service small rooms but friendly staff
Stayed 4 nights in Jul 2022

10/10 Excellent

Alberto

Stayed 1 night in Jul 2022