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Venue Batán Hotel & Suites

3.5 star property

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Photo gallery for Venue Batán Hotel & Suites

Front of property
Deluxe Double Room | Living area | 42-inch TV with cable channels, streaming services
Standard Double Room | View from property
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Superior Room | Living area | 42-inch TV with cable channels, streaming services

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Gym
  • Parking included
  • Room service

Explore the area

Map
Av. 12 de Abril y Guayas, Cuenca, Azuay, 010107
  • University of Cuenca's Orchid Garden
    ‪7 min walk‬
  • San Sebastian Plaza
    ‪11 min walk‬
  • San Francisco Plaza Market
    ‪12 min walk‬
  • Cuenca (CUE-Mariscal Lamar)
    ‪19 min drive‬

Room options

View all photos for Superior Room

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Superior Room

  • 420 sq ft
  • River view
  • Sleeps 3
  • 1 Queen Bed OR 1 Twin Sofa Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Double Room

  • 431 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room

Executive Double Room | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Executive Double Room

  • 441 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 Twin Sofa Bed

View all photos for Standard Suite

Standard Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Standard Suite

  • 420 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Family Suite

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Family Suite

  • 560 sq ft
  • River view
  • Sleeps 5
  • 1 Queen Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

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About this property

Venue Batán Hotel & Suites

3.5-star Cuenca hotel with 1 restaurants, connected to a shopping center
A full-service spa, a restaurant, and a fitness center are available at this hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite.
Venue Batán Hotel & Suites offers 15 accommodations with safes and designer toiletries. Rooms open to balconies. Each accommodation is individually decorated. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Televisions come with premium cable channels. Accommodations at this 3.5-star hotel have kitchenettes with stovetops, microwaves, separate dining areas, and dishwashers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include sports massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including reflexology.
Venue Batán Hotel & Suites features a full-service spa and a fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

This business-friendly hotel also offers spa services, gift shops/newsstands, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary uncovered self parking is available on site.

Venue Batán Hotel & Suites has designated areas for smoking.

A complimentary full breakfast is served each morning between 7:00 AM and 10:00 AM. A hosted evening meal is available for a surcharge daily.
Venue Batán Hotel & Suites has a restaurant on site.
Late night fare is available from room service (during limited hours).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee of USD 15
  • Snack bar/deli

Things to do

  • Art gallery
  • Full-service spa
  • Gym
  • Shopping

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • On a river

Full-service spa

  • Body scrubs
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • In-room roll-in shower
  • No elevator
  • Portable shower seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with premium cable channels
  • Streaming services

Food and drink

  • Dishwasher
  • Kitchenette
  • Late-night room service
  • Microwave
  • Mini-fridge
  • Restaurant dining guides
  • Separate dining area
  • Stovetop

More

  • Desk
  • Electrical adapters
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 27.20 per vehicle (roundtrip, maximum occupancy 4)
  • Early check-in fee: USD 25 (subject to availability)
  • Rollaway bed fee: USD 25.0 per night
  • Hosted evening meal: USD 15

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Venue Batan & Suites Cuenca
Venue Batán Hotel & Suites Hotel
Venue Batán Hotel & Suites Cuenca
Venue Batán Hotel & Suites Hotel Cuenca

Venue Batán Hotel & Suites Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 35 out of 54 reviews
Rating 8 - Good. 13 out of 54 reviews
Rating 6 - Okay. 4 out of 54 reviews
Rating 4 - Poor. 2 out of 54 reviews
Rating 2 - Terrible. 0 out of 54 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Javier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En la página vi una habitación básica y decía que tenía dos camas y cuando llegué solo me dieron una sola
Stayed 1 night in Sep 2024

10/10 Excellent

Hugo G

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an amazing site to stay. The rooms was very comfortable..! Great Hotel. I recommend
Stayed 1 night in Sep 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and professional.
Stayed 1 night in Aug 2024

6/10 Okay

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las suites son súper espaciosas. El desayuno estuvo muy malo. Buen lugar para dormir la noche pero no escojan con desayuno.
Stayed 1 night in Mar 2024

10/10 Excellent

MANUEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cuenca trip
Great peaceful place to enjoy Cuenca.
Stayed 9 nights in Jan 2024

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the price
Clean hotel, with a sufficient breakfast. Our room was quite large with a little kitchenette and sitting area. Unfortunately the kitchens are not stock with any utensils, kitchen ware, or a coffee pot. Location was good, a short walk to the historic centre with great restaurants. For the price a good hotel to stay for a few nights
Stayed 3 nights in Jan 2024

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
The wonderful staff!
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Staff professional, friendly and helpful. Great breakfast.
Stayed 6 nights in Aug 2023

8/10 Good

Yessica, Tampa

Traveled with group
Liked: Cleanliness, staff & service
The rooms are spacious and clean, the employees are very polite and friendly, the restaurant for the buffet breakfast is next to the Tomebamba river.
Stayed 3 nights in Jul 2023

8/10 Good

Consuelo, Iselin

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Heater for the rooms
Stayed 3 nights in Jul 2023

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Gravel parking lot!
Stayed 1 night in May 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
My room was next to the wonderful river n the sound of the river was great!
Stayed 5 nights in Apr 2023

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good condition, exelent staff, great breakfast, very pleasant atmosphere.
Stayed 7 nights in Jan 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and comfortable
We loved our stay at the Venue Batan Hotel. It was super-clean and comfortable and modern. The room was spacious. Hot water. The bed and pillows were so comfy. The staff were always friendly and willing to help and make our stay comfortable. Breakfast was great with lots of fruit, pancakes, bread/rolls and choice of eggs and different cooked choices each day. Right by the river, beautiful view. We asked for a little heater for the room which they gave us no problem. Negative: there was a lovely kitchenette with fridge and induction burner but no utensils or pots or pans to cook with. Easy to walk to the center of town or get a cheap taxi which they called for us. Would definitely return.
Stayed 5 nights in Jan 2023

10/10 Excellent

Martha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel es nuevo y las habitaciones son muy bonitas con vista al río. Hay algunos detalles que les falta terminar. La atención muy buena pero podrían mejorar también un poquito más la atención con el desayuno.
Stayed 2 nights in Oct 2022

10/10 Excellent

Rick

Stayed 8 nights in Sep 2022

10/10 Excellent

Santiago

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Es moderna y accesible
Stayed 4 nights in Apr 2022

8/10 Good

Christopher

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff are friendly, responsive and helpful. Breakfast is included and very good quality and tasty. Small hotel makes for a more tranquil and intimate feel, which is nice for families. Housekeeping is very good. The back yard and path don't lead anywhere, which was disappointing, since it's right along the river. It would be nice to have access to the river. The Expedia listing says the family suite features cookware, dishes and other amenities with the kitchenette, but it was only upon request. The kitchen was completely empty and we had to request everything. If the hotel is seeking to cater to foreign travelers, they should consider stocking every kitchenette with the necessary cookware, dishes, soap, towels, etc, so that guests do not have to ask for so many things. For example, we asked for a coffee maker and they provided it a day later, but they did not provide filters or coffee. Taking care of the little details goes a long way to making guests feel at home and adds a lot of value to their experience, especially if we're paying $110 per night.
Stayed 4 nights in Dec 2021

8/10 Good

robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
Okay
Nice view of the running river.
Stayed 1 night in Dec 2021

4/10 Poor

robert

Business traveler
Disliked: Staff & service
Stayed 2 nights in Nov 2021

10/10 Excellent

Renzo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very modern building and friendly staff
Stayed 1 night in Sep 2021

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome hotel
really good hotel, close to walking distance to the historical center and other points of interest. had a river view and was worth it not only for the view of the river but the calming sounds of it too. breakfast each morning was amazing not to mention the friendly and helpful staff.
Stayed 6 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicio y atencion muy buena, recomendado
Stayed 1 night in Aug 2021

6/10 Okay

John Roberto

No hubo agua
Stayed 1 night in Oct 2024

10/10 Excellent

HOSEOK

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2024