2/10 Terrible
Carmen
Traveled with family
Jul 21, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty place to stay review one start
Carmen
Stayed 2 nights in Jul 2024
Hotel Cisne
3.0 star property
Choose dates to view prices
Photo gallery for Hotel Cisne
Reviews
4.04.0 out of 10
Popular amenities
- Pet friendly
- Breakfast included
- 24/7 front desk
- Laundry
- Housekeeping
- Free WiFi
Explore the area
Av. Americas y Amazonas, 0967820474, Cuenca, Azuay
- University of Cuenca's Orchid Garden3 min drive
- Museum of Modern Art3 min drive
- San Sebastian Plaza4 min drive
- Cuenca (CUE-Mariscal Lamar)19 min drive
Room options
View all photos for Family Quadruple Room
Family Quadruple Room
- Sleeps 4
- 4 Large Twin Beds
View all photos for Standard Double Room
Standard Double Room
- Sleeps 2
- 1 Queen Bed
View all photos for Standard Room
Standard Room
- Sleeps 1
- 1 Large Twin Bed
View all photos for Family Room
Family Room
- Sleeps 3
- 1 Twin Bed and 1 Queen Bed
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About this property
Hotel Cisne
3-star Cuenca hotel with free breakfast, connected to a rail/subway station
This smoke-free hotel features a snack bar/deli, a microwave in a common area, and concierge services. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include laundry facilities, a 24-hour front desk, and tour/ticket assistance. Change of towels is available on request.
Hotel Cisne offers 28 accommodations with complimentary toiletries and blackout drapes/curtains. 32-inch Smart televisions come with premium digital channels.
Bathrooms include bathtubs or showers. This Cuenca hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Housekeeping is offered daily and change of towels can be requested.
The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This Cuenca hotel also offers multilingual staff, tour/ticket assistance, and concierge services.
Hotel Cisne is a smoke-free property.
A complimentary continental breakfast is served each morning between 8:00 AM and 10:00 AM.
Languages
English, Spanish
Property amenities
Internet
- Available in all rooms: Free WiFi
- In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
- Available in some public areas: Free WiFi
Parking and transportation
- Offsite parking available (USD 3 per stay); reservations required
- 24-hour roundtrip airport shuttle on request for a surcharge
- Onsite parking includes off-street options
Food and drink
- Free continental breakfast available daily 8:00 AM to 10:00 AM
- Snack bar/deli
Family friendly
- Laundry facilities
- Snack bar/deli
Conveniences
- 24-hour front desk
- Laundry facilities
- Luggage storage
- Safe at front desk
- Shared microwave
Guest services
- Change of towels on request
- Concierge services
- Housekeeping (daily)
- Multilingual staff
- Tour and ticket assistance
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible airport shuttle
- Area rugs in room
- Smooth flooring in room
- Upper floors accessible by stairs only
- Visual alarms in hallways
- Well-lit path to entrance
More
- Smoke-free property
Room amenities
Bedroom
- Bedsheets provided
- Blackout drapes
Bathroom
- Bathtub or shower
- Free toiletries
- Private bathroom
- Towels provided
Entertainment
- 32-inch smart TV with premium digital channels
More
- Heating
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets stay free
Service animals are welcome, and are exempt from fees
Children and extra beds
Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.
We have included all charges provided to us by the property.
Optional extras
- Airport shuttle fee: USD 15 per person (one-way)
- Nearby parking fee: USD 3 per stay (66 ft away)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a security system and outdoor lighting
Property Registration Number 0102461951001.003.201081
We should mention
This property does not have elevators
Property is also known as
Hotel Cisne Hotel
Hotel Cisne Cuenca
Hotel Cisne Hotel Cuenca
Hotel Cisne Reviews
Reviews
4.0
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 0 out of 2 reviews" "
10 - Excellent
0
Rating 8 - Good. 0 out of 2 reviews" "
8 - Good
0
Rating 6 - Okay. 1 out of 2 reviews" "
6 - Okay
1
Rating 4 - Poor. 0 out of 2 reviews" "
4 - Poor
0
Rating 2 - Terrible. 1 out of 2 reviews" "
2 - Terrible
1
4.0/10
Cleanliness
4.0/10
Staff & service
6.0/10
Amenities
4.0/10
Property conditions & facilities
4.0/10
Eco-friendliness
Reviews
6/10 Okay
Gregorio
Nov 18, 2023
The guys who run the hotel are very friendly and attentive, I have no complaints.
Gregorio
Stayed 14 nights in Oct 2023