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Hotel Boutique Los Balcones

3.5 star property

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Photo gallery for Hotel Boutique Los Balcones

Front of property
Point of interest
Point of interest
Business center
Bar (on property)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Breakfast included
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
President Borrero 12-08, and Gaspar Sangurima, Cuenca, Azuay, 10150
  • Civic Plaza
    ‪3 min walk‬
  • Plaza Rotary Market
    ‪4 min walk‬
  • Calderon Park
    ‪6 min walk‬
  • Cuenca (CUE-Mariscal Lamar)
    ‪4 min drive‬

Room options

View all photos for Single Room, Patio

Single Room, Patio | Premium bedding, down comforters, memory foam beds, minibar

Single Room, Patio

  • 161 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Double or Twin Room, Accessible, Annex Building

Double or Twin Room, Accessible, Annex Building | Premium bedding, down comforters, memory foam beds, minibar

Double or Twin Room, Accessible, Annex Building

  • 322 sq ft
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Double Room, Patio

Double Room, Patio | Premium bedding, down comforters, memory foam beds, minibar

Double Room, Patio

  • 322 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room, Balcony

Premium bedding, down comforters, memory foam beds, minibar

Single Room, Balcony

  • 269 sq ft
  • City view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Twin Room, Balcony

Twin Room, Balcony | Premium bedding, down comforters, memory foam beds, minibar

Twin Room, Balcony

  • 215 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Triple Room, Balcony

Triple Room, Balcony | Premium bedding, down comforters, memory foam beds, minibar

Triple Room, Balcony

  • 269 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Double Room, Balcony

Premium bedding, down comforters, memory foam beds, minibar

Double Room, Balcony

  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 1 Queen Bed, Kitchen

Apartment, 1 Queen Bed, Kitchen | Premium bedding, down comforters, memory foam beds, minibar

Apartment, 1 Queen Bed, Kitchen

  • 322 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Boutique Los Balcones

3.5-star hotel in Downtown Cuenca
This hotel features a restaurant, a bar/lounge, and a rooftop terrace. Full breakfast is free. Other amenities include a 24-hour business center, a coffee shop/cafe, and self parking.
Hotel Boutique Los Balcones offers 15 accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Memory foam beds feature down comforters and premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels and pay movies.

Bathrooms include showers with rainfall showerheads and hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and safes, as well as phones; free international calls are provided (restrictions may apply). In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Services include massages and manicures and pedicures. There are 2 hot springs open between 6:00 AM and 9:00 PM.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and meeting rooms. This Colonial hotel also offers a rooftop terrace, a library, and a vending machine. For a surcharge, the property provides an airport shuttle during limited hours and an area shuttle. Parking is available onsite for a surcharge.

Hotel Boutique Los Balcones has designated areas for smoking.

A complimentary full breakfast is served each morning between 7:00 AM and 10:30 AM. A complimentary manager's reception is offered each day.
SOLE MIO - This fine-dining restaurant specializes in Latin American cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Late night fare is available from room service (during limited hours).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 6:30 AM to 9:00 PM
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Self parking on site (USD 12.50 per day)

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • SOLE MIO

Things to do

  • 2 hot springs
  • Bicycle rentals
  • Library
  • TV in common areas

Family friendly

  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • 2 hot springs
  • Hot springs open from 6:00 AM - 9:00 PM
  • Hot springs water temperature - 104 ºF
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • No elevator
  • Raised toilet seat

More

  • 1 building
  • 3 floors
  • Built in 1860
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels
  • iPod dock
  • Pay movies

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Late-night room service
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Desk
  • Free international calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 5.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 10 per room (roundtrip)
  • Self parking fee: USD 12.50 per day
  • Rollaway bed fee: USD 5.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Hot springs access available from 6:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Boutique Los Balcones
Boutique Los Balcones Cuenca
Hotel Boutique Los Balcones
Hotel Boutique Los Balcones Cuenca
Boutique Los Balcones Cuenca
Hotel Boutique Los Balcones Hotel
Hotel Boutique Los Balcones Cuenca
Hotel Boutique Los Balcones Hotel Cuenca

Hotel Boutique Los Balcones Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 217 out of 315 reviews
Rating 8 - Good. 80 out of 315 reviews
Rating 6 - Okay. 10 out of 315 reviews
Rating 4 - Poor. 2 out of 315 reviews
Rating 2 - Terrible. 6 out of 315 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Frederick, FREMONT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to El Centro, great old school facility that has become my families go to hotel for stays in Cuenca.
Stayed 1 night in Sep 2024

2/10 Terrible

uriel

Stayed 1 night in Jul 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing.
Stayed 3 nights in Jul 2024

10/10 Excellent

gloria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación , edificio colonial en muy buen estado , buenos precios , parqueo , muy buen desayuno
Stayed 2 nights in Aug 2024

8/10 Good

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep up the good work!
Stayed 2 nights in Jul 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly manager and staff.
Stayed 3 nights in Jun 2024

10/10 Excellent

Frederick, FREMONT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great el centro hotel will stay again
Stayed 1 night in Apr 2024

10/10 Excellent

Roberto

Stayed 2 nights in Apr 2024

10/10 Excellent

Jazmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Mateo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Vincent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Belal

Stayed 11 nights in Jun 2023

10/10 Excellent

Elissa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about this place.
Stayed 1 night in May 2023

10/10 Excellent

Elissa

Stayed 2 nights in May 2023

6/10 Okay

Verified traveler

Disliked: Staff & service, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel and Staff
Fantastic hotel! Service and location are excellent! We had a room with a balcony with a distance view of the cathedral! Cuenca is a magical place and the hotel made it even better!
Stayed 2 nights in Apr 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonder old colonial building with quirky charm. Our little balcony overlooked the beautifully lit church domes at night. Great location for walking all around old town. Transport easy to get if needed. Staff was incredibly welcoming, helpful & so friendly. Felt so comfortable staying here during our visit to Cuenca! Comfortable bed, well appointed bathroom & plenty of space to unpack your bags. Thumbs up!!
Stayed 5 nights in Mar 2023

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2023

6/10 Okay

Ilya, Shady Side

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel is located in the heart of historic Cuenca. It is inside a renovated old mansion and very pleasing inside. I had a small apartment on the second floor with lots of space. The staff is very friendly, and will help you with information and any taxi requests. Unfortunately, there were hot water issues. The system was simply unable to keep up a constant supply of water at a reasonable temperature while taking a shower. Water would come out cold, then turn scalding hot for a few minutes, which would prompt one to open up the cold water faucet. After this every single time the hot water would disappear..no amount of fiddling with the system by the staff would fix it. Not being able to take a proper shower on vacation is very disappointing. In spite of the great location I honestly cannot recommend this property unless you enjoy ice cold showers. I suspect that this issue may be present in other hotels in the area located inside historic buildings. Sometimes one regrets the desire to stay somewhere authentic and away from soulless Hampton Inns.

10/10 Excellent

Peter

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

8/10 Good

Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is clean, spacious with friendly staff, close to downtown. The parking fee is $10 a day which is very high In Ecuador. The kitchen doesn’t not provide dishes etc, not the best hotel but ok.
Stayed 2 nights in Feb 2023

10/10 Excellent

Eliana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel and excellent location.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great place. Super nice staff. Nice shower. Comfy bed. Hot and cold drinking water available on every floor. Good all around. Nice location.
Stayed 3 nights in Dec 2022