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St. Eugene Golf Resort & Casino

3.5 star property

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Photo gallery for St. Eugene Golf Resort & Casino

Front of property - evening/night
Deluxe Room, 2 Queen Beds | In-room safe, desk, laptop workspace, blackout drapes
Outdoor pool, open 8:00 AM to 9:00 PM, sun loungers
2 restaurants, lunch, dinner served; American cuisine
Casino

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Laundry
  • Breakfast available
  • Housekeeping
  • Gym

Explore the area

Map
7777 Mission Road, Cranbrook, BC, V1C7E5
  • Casino of the Rockies
    ‪1 min walk‬
  • St. Eugene Golf Course
    ‪3 min drive‬
  • Wildstone Golf Course
    ‪6 min drive‬
  • Cranbrook, BC (YXC-Canadian Rockies Intl.)
    ‪7 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (Mission)

Deluxe Room, 1 King Bed (Mission) | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed (Mission)

  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Romantic Room, 1 Bedroom, Jetted Tub, Courtyard View

In-room safe, desk, laptop workspace, blackout drapes

Romantic Room, 1 Bedroom, Jetted Tub, Courtyard View

  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Premier Room, 1 Bedroom, Kitchenette

In-room safe, desk, laptop workspace, blackout drapes

Premier Room, 1 Bedroom, Kitchenette

  • Hill view
  • Sleeps 6
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 2 Queen Beds

  • Golf view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed

  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Room, 1 Bedroom

In-room safe, desk, laptop workspace, blackout drapes

Junior Room, 1 Bedroom

  • Hill view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds

  • Hill view
  • Sleeps 4
  • 2 Queen Beds

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About this property

St. Eugene Golf Resort & Casino

3.5-star Cranbrook resort with casino
This resort features 2 restaurants, a golf course, and a casino. Free WiFi in public areas and free self parking are also provided. Additionally, free water park access, an outdoor pool, and a 24-hour fitness center are onsite. Change of towels is available on request.
St. Eugene Golf Resort & Casino offers 125 accommodations with safes and coffee/tea makers. Televisions come with satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Cranbrook resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of towels can be requested.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a complimentary water park. In addition to an outdoor pool, other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a golf course, St. Eugene Golf Resort & Casino features a complimentary water park and an outdoor pool. Dining is available at one of the resort's 2 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

6 meeting rooms are available. This family-friendly resort also offers a casino, a 24-hour fitness center, and a sauna. Onsite self parking is complimentary.

St. Eugene Golf Resort & Casino has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
St. Eugene Golf Resort & Casino has 2 restaurants serving lunch and dinner.
NUMA Lounge - This fine-dining restaurant overlooks the garden. Reservations are required. Open select days.
Kiʔsuʔk k̓ikiⱡ - This bar specializes in American cuisine and serves dinner and light fare. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CAD 15 for adults and CAD 15 for children
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Kiʔsuʔk k̓ikiⱡ
  • NUMA Lounge

Things to do

  • 18-hole golf course
  • 24-hour gym
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Casino
  • Foosball table
  • Free water park
  • Games
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Outdoor pool
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Sauna

Family friendly

  • Arcade/game room
  • Fenced pool
  • Free water park access
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center

Outdoors

  • Garden
  • In the mountains
  • On a river
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Raised toilet seat
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 2003
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: CAD 25.00
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CAD 35.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 31 to April 1:
  • One of the dining venues
  • Laundry facilities
The following facilities are closed on Wednesday and Thursday:
  • Indoor pool
  • Hot tub

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 20.0 per night
Cribs (infant beds) are available for CAD 20.0 per stay

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CAD 15 for adults and CAD 15 for children
  • Early check-in fee: CAD 25.00 (subject to availability)
  • Late check-out fee: CAD 35.00 (subject to availability)
  • Crib (infant bed) fee: CAD 20.0 per stay
  • Rollaway bed fee: CAD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector

We should mention

Pool access available from 8:00 AM to 9:00 PM
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

St. Eugene Golf Casino
St. Eugene Golf Casino Cranbrook
St. Eugene Golf Resort & Casino
St. Eugene Golf Resort & Casino Cranbrook
St Eugene Cranbrook
St Eugene Hotel
St. Eugene Golf Hotel Cranbrook
St. Eugene Golf Resort Casino Cranbrook
St. Eugene Golf Resort Casino
St Eugene Hotel
St Eugene Cranbrook
St Eugene & Casino Cranbrook
St. Eugene Golf Resort & Casino Resort
St. Eugene Golf Resort & Casino Cranbrook
St. Eugene Golf Resort & Casino Resort Cranbrook

St. Eugene Golf Resort & Casino Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 587 out of 1001 reviews
Rating 8 - Good. 285 out of 1001 reviews
Rating 6 - Okay. 80 out of 1001 reviews
Rating 4 - Poor. 32 out of 1001 reviews
Rating 2 - Terrible. 17 out of 1001 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Joseph

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Beautiful property...iffy staff

Property is beautiful. Service is lacking especially in the restaurant. I was asked 3 times to pay for my buffet breakfast. I told them to simply give me a check at the table. Next they asked for my room number...which I provided. Next I proceeded to the buffet which was devoid of food. Then I got asked again to pay while In front of a room full of patrons. Absolutely awful staff in the restaurant. Short girl dark hair glasses...should be working in a convenience store not a nice restaurant.
Stayed 4 nights in Jan 2025

10/10 Excellent

Charxlyle

Stayed 1 night in Jan 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

chantel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

St eugene

Great service and nice area. The rokms were abit outdated but vlean and comfortable.
Stayed 4 nights in Jan 2025

10/10 Excellent

Courtney

Stayed 2 nights in Jan 2025

10/10 Excellent

Naomi, Seattle

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outdoor heated pool and jacuzzi area was wonderful! The beds were comfortable.
Stayed 1 night in Dec 2024

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities
All Good
Stayed 1 night in Jan 2025

10/10 Excellent

Austin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much that I didn’t like stay was awesome lovely accommodations and vary nice staff
Stayed 1 night in Jan 2025

8/10 Good

Lisa

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We like staying here, but if you stay in a hockey weekend be prepared for loud hallways and kids playing door dash. The beds are too hard for my liking, but the property itself and the staff have always been great anytime we have stayed.
Stayed 1 night in Jan 2025

8/10 Good

Guy

Liked: Staff & service, property conditions & facilities
The rooms have not been updated for a while and the common areas need some thorough cleaning and maintenance. Food was fine.
Stayed 1 night in Jan 2025

8/10 Good

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
We had a comfortable stay. The room was clean and well appointed. The outdoor pool and hot tub was great but the towels were small. The onsite restaurant was closed for lunch and dinner but open for breakfast at least. The staff were friendly/helpful and the property was well maintained.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jessica

Business traveler
Lovely place to stay. Enjoyed the outdoor hot tub
Stayed 1 night in Jan 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

stuart

Stayed 1 night in Jan 2025

10/10 Excellent

Kris

Stayed 1 night in Jan 2025

10/10 Excellent

Brian

Stayed 1 night in Jan 2025

4/10 Poor

Daniel

Stayed 2 nights in Dec 2024

8/10 Good

Kim

Traveled with partner
Liked: Cleanliness, staff & service
Some furniture is becoming dated but otherwise very good!
Stayed 1 night in Jan 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Daniel

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Poor Customer Service

The actual hotel is fantastic to stay in. A lot of benefits. Unfortunately, the stay was ruined by customer service. During my stay the hotel was great. The room is clean, comfortable and has great views. The restaurant in the casino has great food and service (I ate there 4 times). And the fact that the pool and hot tubs are open year round is awesome (they are outdoors). The overall value for the physical hotel, especially in the off season, was superb. I originally stayed 2-nights, but ended up extending for an additional night, through Hotels.com. When I went down to check-out/check-in for the extended night, I asked the front desk representative if it was possible to stay in the same room rather than check-out, wait a handful of hours and check-in for a different room. The representative said that "Yes, we have you booked in the same room". There as no conversation about an additional cost, or was I asked to sign for additional costs. When I went to check-out, I was informed there was an additional $61 charge on my card because the room I additionally booked was a "deluxe" room and the room I extended for was a "standard" room. I explained that this was never communicated to me and I received the response "That's not how it works". Frustrated I left. I've attempted to contact the hotel twice, once through their website and once through their generic email address and have received no response to date which is 3-weeks later. An unfortunate response.
Stayed 1 night in Dec 2024

10/10 Excellent

Roxy

Liked: Property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Ken

Winter time with everything covered in snow. Difficult to rate property.
Stayed 2 nights in Jan 2025

4/10 Poor

Jackie and Mel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stay was very good only thing we had a problem with was check in person Eric did not make us feel welcome. We have just traveled to and back from Laughlin Nevada and every person was great. Greeted us with a smile and made us feel like we were very important. Second time we saw him later was a little more open and helpful. Maybe had a bad customer before us but should not matter.
Stayed 1 night in Jan 2025

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and room were lovely
Stayed 1 night in Dec 2024

10/10 Excellent

Jenifer

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to airporr
Stayed 1 night in Jan 2025