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Heritage Inn Hotel & Convention Centre Cranbrook

2.5 star property

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Photo gallery for Heritage Inn Hotel & Convention Centre Cranbrook

Desk, blackout drapes, iron/ironing board, free WiFi
Lounge
Indoor pool
Reception
Front of property

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Hot Tub
  • Pool
  • Gym

Explore the area

Map
803 Cranbrook Street North, Cranbrook, BC, V1C 3S2
  • Cranbrook History Centre
    ‪18 min walk‬
  • Wildstone Golf Course
    ‪5 min drive‬
  • St. Eugene Golf Course
    ‪7 min drive‬
  • Cranbrook, BC (YXC-Canadian Rockies Intl.)
    ‪18 min drive‬

Room options

View all photos for Premier Room, 1 Queen Bed

Premier Room, 1 Queen Bed | Desk, blackout drapes, iron/ironing board, free WiFi

Premier Room, 1 Queen Bed

  • 274 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds (Pet Friendly)

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds (Pet Friendly)

  • 275 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

  • 275 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed

  • 275 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Heritage Inn Hotel & Convention Centre Cranbrook

Cranbrook hotel with 1 restaurants, connected to the convention center
An indoor pool, a restaurant, and a fitness center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a conference center, and a coffee shop/cafe are onsite. Weekly housekeeping is available.
Heritage Inn Hotel & Convention Centre Cranbrook offers 100 accommodations with coffee/tea makers and irons/ironing boards. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Cranbrook hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, Heritage Inn Hotel & Convention Centre Cranbrook provides a hot tub and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

6 meeting rooms are available. This business-friendly hotel also offers a vending machine, coffee/tea in a common area, and express check-out. Onsite uncovered self parking is complimentary.

Heritage Inn Hotel & Convention Centre Cranbrook has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Skylight Cafe - This café serves breakfast only. A children's menu is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CAD 10 to 25 for adults and CAD 10 to 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Skylight Cafe

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center

Outdoors

  • In a provincial park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from April 18 2025 to April 18 2025 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)
The property will be renovating from April 2 2025 to April 15 2025 (completion date subject to change). The following areas are affected:
  • Hot tub
The following facilities are closed on Christmas Eve, Christmas Day, and New Year's Day:
  • Bar/lounge
  • Dining venue(s)
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CAD 10 to 25 for adults, and CAD 10 to 10 for children
  • Pet fee: CAD 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property will place a credit card authorization for CAD 250 for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

This property does not have elevators
Pool access available from 7 AM to 10 PM
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Cranbrook Heritage Inn
Heritage Cranbrook
Heritage Inn
Heritage Inn Cranbrook
Heritage Hotel Cranbrook
Heritage Inn Hotel Cranbrook
Heritage Inn Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Cranbrook
Heritage Inn Hotel & Convention Centre Cranbrook Hotel Cranbrook

Heritage Inn Hotel & Convention Centre Cranbrook Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 287 out of 1006 reviews
Rating 8 - Good. 425 out of 1006 reviews
Rating 6 - Okay. 190 out of 1006 reviews
Rating 4 - Poor. 65 out of 1006 reviews
Rating 2 - Terrible. 39 out of 1006 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Doug

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

richard

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Carpets were filthy.Smoke smell in room had to keep window open and bathroom fan on .Battery was ok.Bed was good.Room needs to be totally renovated to eliminate the smoke smell.Carpets & underlay must be removed
Stayed 2 nights in Jan 2025

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Lauren

Liked: Cleanliness, property conditions & facilities
Hotel & room clean…convenient location
Stayed 1 night in Dec 2024

10/10 Excellent

Japneet

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice experience
Stayed 1 night in Dec 2024

8/10 Good

Mona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent room, comfortable bed. Breakfast credit didn’t cover the overpriced, not terribly good food... had I paid full price for the food I would have been very disappointed.
Stayed 1 night in Dec 2024

2/10 Terrible

Barry

Stayed 1 night in Oct 2024

10/10 Excellent

Margaret

Stayed 1 night in Nov 2024

6/10 Okay

Kelly

Traveled with partner
There is no elevator
Stayed 1 night in Nov 2024

8/10 Good

Diana

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Ayla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I stay here twice a year for our annual girls trip. The rooms are very clean and I have to say, whatever beds they have are very comfortable and good for my back. I always have such a good sleep. Only downside this time was the hot tub was out of service and the lounge was closed pretty well as soon as we checked in. We had hoped to enjoy a drink in the lounge and relax in the hot tub but neither were available so we went elsewhere for the evening. No big deal. I did feel bad for the front desk as the gentleman behind me, I thought, was rather rude about both of these developments. It’s not the front desk lady’s fault for either of these things. Having worked in a hotel, I know how hard it is to deal with difficult guests so I hope this staff member’s evening wasn’t put off by it. She was kind and smiled every time we walked past or anytime we had questions. Thank you.
Stayed 1 night in Nov 2024

4/10 Poor

Phil

Stayed 1 night in Oct 2024

10/10 Excellent

Candace

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast was really good
Stayed 1 night in Nov 2024

10/10 Excellent

Geert

Stayed 1 night in Nov 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Doug

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Shelley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here before and comeback because it is super clean. It would have been excellent in all categories except hot tub was not working this time.
Stayed 3 nights in Nov 2024

8/10 Good

JOHN

Traveled with group
Liked: Cleanliness, staff & service
Great staff! Would be nice to have bar open more often..
Stayed 3 nights in Nov 2024

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
The room was okay for cleanliness. But needs new beds, both beds have the person falling into the center, when you lie down.
Stayed 1 night in Nov 2024

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this location were so lovely, helpful and kind! The hotel itself is a bit older and outdated, but it’s clean and well maintained. The gym was great and parking was handy. It was a fine night!
Stayed 1 night in Nov 2024

10/10 Excellent

carmen

Liked: Amenities, property conditions & facilities
Great price
Stayed 2 nights in Aug 2024

4/10 Poor

Jennifer

Traveled with family
Disliked: Property conditions & facilities, room comfort
Budget friendly but outdated & needs repairs ASAP!
Booked one night mid week with my kids as we passed through BC. Booked specifically for the budget, pool & hot tub. Pool was an ice bath and hot tub was broken. "Pool towels" were hand towels. Beds were terribly uncomfortable. Room was non smoking, however smelled like it had been a smoking room for the past 40 years. Bathroom fan rattled so bad we thought it was going to fall out. Road noise from the highway is terrible. Ceiling creaks bad from movement in the rooms above. Breakfast was mediocre at best. Denny's food is probably a better choice for your money. Staff was friendly, but you have to ask the questions. They dont exactly elaborate on the details of the hotel. My advice - go cheaper or go a little more expensive.... just re think this place.
Stayed 1 night in Nov 2024

8/10 Good

monica

Liked: Cleanliness, staff & service, property conditions & facilities
Had a nice stay, thank you
Stayed 2 nights in Nov 2024

6/10 Okay

Bryan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024