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Secrets Aura Cozumel - Adults Only - All Inclusive

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Secrets Aura Cozumel - Adults Only - All Inclusive

On the beach, beach massages, scuba diving, snorkeling
Property amenity
View from room
Junior Suite Swim Up Ocean View | Free minibar, in-room safe, individually decorated
Preferred Club Rooftop Ocean Front Suite With Plunge Pool | Free minibar, in-room safe, individually decorated

Reviews

6.8 out of 10

Popular amenities

  • Bar
    Bar
  • All inclusive
    All inclusive
  • Pool
    Pool
  • Spa
    Spa
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Carretera Costera Sur Km 12.99, Hotel Zone, Cozumel, QROO, 77600
  • Paradise Beach
    5 min walk
  • Mr. Sancho's Beach Club
    13 min walk
  • Playa Mia Grand Beach and Water Park
    15 min walk
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    24 min drive

Room options

View all photos for Preferred Club Junior Suite Pool View King

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View King

  • 731 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Swim Up Pool View

Free minibar, in-room safe, individually decorated

Junior Suite Swim Up Pool View

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Free minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Superior Junior Suite

Free minibar, in-room safe, individually decorated

Preferred Club Superior Junior Suite

  • 750 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim up Ocean View

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Swim up Ocean View

  • 731 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Pool View Double

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View Double

  • 731 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite Swim Up Ocean View

Junior Suite Swim Up Ocean View | Free minibar, in-room safe, individually decorated

Junior Suite Swim Up Ocean View

  • 753 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View King

Free minibar, in-room safe, individually decorated

Junior Suite Ocean View King

  • 753 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Rooftop Ocean Front Suite With Plunge Pool

Preferred Club Rooftop Ocean Front Suite With Plunge Pool | Free minibar, in-room safe, individually decorated

Preferred Club Rooftop Ocean Front Suite With Plunge Pool

  • 790 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front

Preferred Club Junior Suite Ocean Front | Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front

  • 731 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool View King Bed

Free minibar, in-room safe, individually decorated

Junior Suite Pool View King Bed

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Preferred Club Junior Suite Ocean View King | Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View King

  • 731 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Free minibar, in-room safe, individually decorated

Junior Suite Ocean View Double

  • 731 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deal of Day

Free minibar, in-room safe, individually decorated

Deal of Day

  • 549 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Secrets Aura Cozumel - Adults Only - All Inclusive

4.5-star Cozumel property walkable to Paradise Beach
Catch some rays at the beach or spend the day relaxing at Secrets Aura Cozumel - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Secrets Aura Cozumel - Adults Only - All Inclusive offers 266 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and free minibar items. These individually decorated and furnished accommodations have separate sitting areas. Flat-screen televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

2 outdoor tennis courts, a health club, and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Secrets Spa by Pevonia has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Secrets Aura Cozumel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Secrets Aura Cozumel - Adults Only - All Inclusive features a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a health club. Dining is available at one of the property's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include a beach bar and a poolside bar. Wireless Internet access is complimentary.

Business-related amenities at this 4.5-star property consist of a business center and meeting rooms. This all-inclusive property also offers spa services, barbecue grills, and an arcade/game room. Onsite uncovered self parking and uncovered valet parking are complimentary.

Secrets Aura Cozumel - Adults Only - All Inclusive is a smoke-free property.

Windows - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Barefoot Grill - This beachfront restaurant serves lunch only.
Oceana - This beach seafood restaurant specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar.
Bordeaux - Overlooking the pool, this fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Gohan - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Cooking
Dancing
Language
Yoga

Entertainment

Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Barefoot Grill
  • Bordeaux
  • Gohan
  • Oceana
  • Windows

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Boat tours
  • Fishing
  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Kayaking
  • Personal motorized watercraft
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • Volleyball
  • Windsurfing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Pool loungers

Full-service spa

  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 4 floors
  • Banquet hall
  • Built in 2007
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • iPod dock

Food and drink

  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Guests under 18 years old are not permitted at this adults-only property
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

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Secrets Aura Cozumel - Adults Only - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 322 out of 1127 reviews" "
Rating 8 - Good. 241 out of 1127 reviews" "
Rating 6 - Okay. 263 out of 1127 reviews" "
Rating 4 - Poor. 164 out of 1127 reviews" "
Rating 2 - Terrible. 137 out of 1127 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurants were not open every night. It made it kind of difficult on some nights to find a place to eat.
Stayed 7 nights in Aug 2024

6/10 Okay

Philip

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Loveton Jean

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Resort, staff was great. Room service was excellent great variety of options to chose from breakfast, lunch, dinner even overnight menu from 12am-6am. Good amount of restaurants.
Stayed 5 nights in Aug 2024

8/10 Good

Patrick Lewis Rottet.

Traveled with partner
Liked: Staff & service, amenities
Property needs some tlc and updating. Has really shown alot of wear and tear in the 3 years since we visted last! Migel at the lazy river pool was AMAZING!!!
Stayed 5 nights in Aug 2024

6/10 Okay

Lenze Rae

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Staff was very friendly
Stayed 5 nights in Aug 2024

10/10 Excellent

Raul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional staff
Stayed 7 nights in Aug 2024

4/10 Poor

Kristy Marie

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Overall it was a nice property with beautiful views and nice comfortable beds. We ( I went with my brother and my cousin on vacation) we all stayed in the preferred club room/section. However there was no way to distinguish who was a preferred member versus a non- preferred member . Bracelets aren’t issued ,we paid an extra 600$ -and still anyone could have walked over . But please be aware a few things I found for the price you pay: The hotel itself along with the furniture was outdated and some was even broken. The night life was non existent, and there wasn’t much to do after 5. Most of the “should be includes” being it’s an all inclusive resort… we not included, such as requesting liquor or a fully stocked bar in fridge . Water pressure and hot water were non-existent. Our Tv did not work the entire time we were there and if you’re on the 3rd floor be careful because it’s slippery….I fell ! The rooms are somewhat outdated but otherwise nice . The staff was very nice and attentive and the food was good , you must be care though because only certain restaurants are upon on certain days . This was more of a couples /romantic resort and it was clearly the vibe everywhere . If you’re looking for a place to just lounge at the beach or pool and basically have dinner and not nightlife or shows hen this place would work well. If you want a real all-inclusive and at least the option to relax or do things and party in the evenings.. this is not the place .
Stayed 5 nights in Aug 2024

6/10 Okay

Robin Elizabeth, Springdale

Traveled with partner
Liked: Staff & service
We did not have hot water 2 days we showered
Stayed 5 nights in Aug 2024

4/10 Poor

Jonne, HUMBLE

Liked: Staff & service
Disliked: Property conditions & facilities
First & Foremost, we make the best of EVERY trip, no matter what and we ejoyed our time resting and relaxing. This resort is extremely outdated. We can see where they are trying to improve, but this place needs a major overhaul. Lobby: The entire lobby area and adjoining bar/restaraunt smelled of bad sewer. Our Room: The room was spacious/huge and clean. Wrap arroung balcony view was VERY nice as it opened to the view of the ocean. The restroom area updated but not the shower. There were cracks in the tub and felt mushy when standing to shower. The drain was slow and the water never got hot. The Staff: Was awesome - any time we requested, we received. The face of the property looked nice but not behind the scenese. Hallways were dirty - in our end of the hall, my room door and neighbors room door was in a cubby hole section type of thing and the floors were extremely dirty. There was some kind of water leak from the ceiling of the entrance of the room door (on the outside of the room) but the area flooded and then not cleaned up properly. Outside of our room in the hallway were two balcony lounge chair pads just thrown about; which stayed there the entire 4 days. Some dining was closed. Very little entertainment. The entertainment we did actually see was very good/fun. This facility is focused on upselling way more than we felt comfortable with. Every time we came through the lobby - even if passing through, we were bombarded with sales pitches.
Stayed 3 nights in Aug 2024

2/10 Terrible

Michael

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Honestly, this would have been a 3 star review. Because that’s basically what this hotel is, a decent 3 star hotel. Food was great, the staff was mostly wonderful, and the snorkeling right off the beach is amazing. Prob is, it’s priced as a 4 star resort, and just plain isn’t one. The upkeep/maintenance on the property is abysmal. Lawns not mowed, not 1 or 2 but close to half of the exterior light fixtures in our “preferred” section of buildings missing, leaving lightbulbs dangling on wires as you walk around; scuffs and stains on the stairwell walls, and the toilet room of our bathroom was missing the door. Combine that with the exhaust fan above the toilet not working, and you can imagine what a nice experience that was. So what turns this into the 1 star review was the awful time the hotel gave us trying to get a simple early check out or transfer to the sister Hyatt hotel next door Dreams. So the first four days of our trip, I had to spend tons of time going back-and-forth to the office, on chat with Expedia customer service simply trying to get permission to leave, Until finally, we had to take the chance and double book to stay at a hotel that met our expectations, not knowing at the time whether we would be refunded for the unused four days or not Either Hyatt doesn’t know what condition this place is kept in or I need to re-frame what Hyatt means to me Save yourself the time, just book at Dreams, it’s much more up-to-date and feels like you’re at a Hyatt resort.
Stayed 8 nights in Jul 2024

8/10 Good

Rashell Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

4/10 Poor

Dennis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Air conditioner unit in room 312 is very loud and leaked water on floor!
Stayed 9 nights in Aug 2024

6/10 Okay

emily rubio

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is beautiful and the staff were all very nice.
Stayed 7 nights in Jul 2024

2/10 Terrible

Mazeratti

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property isn’t at all what the pictures shows. The place looked very old and ran. Every night there are only three restaurants that you can eat at , but due to there being so many people and limit dining places the wait is over 2 hours. The staff is very rude. Horrible place horrible experience.
Stayed 3 nights in Jul 2024

2/10 Terrible

Nina

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay. We love the property and staff. Will definitely be returning
Stayed 7 nights in Jul 2024

10/10 Excellent

Veronica G

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly friendly staff
Stayed 4 nights in Jul 2024

4/10 Poor

Kenneth, Pinehurst

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
no ice machines, trash and tall grass, checkin and checkout difficult, was charged $10 each to use the pier per day. this place needs a manager
Stayed 4 nights in Jul 2024

6/10 Okay

David

Stayed 5 nights in Jul 2024

6/10 Okay

susan

Liked: Property conditions & facilities
Stayed 4 nights in Jul 2024

4/10 Poor

Travis

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, overall, was a disappointment. It was old and not in great shape. There was very limited entertainment during the entire time we were there. The restaurants were limited for nonpreferred members. We finally found a restaurant that we loved, and it closed the next night. The pool bar closed, too. One waitress was responsible for the pool and those on the beach. Asking for some thing felt like we were completely inconveniencing them. This was not a resort I would recommend.
Stayed 3 nights in Jul 2024

10/10 Excellent

Angela

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been here 7 times and loved it every year! The amenities have went down over the years but it is still a beautiful place.
Stayed 5 nights in Jul 2024

6/10 Okay

carson

Traveled with partner
Routine maintenance needs improvement, almost everyday by noon no beach towels were available. We only received one wash cloth per day or none. The original room we booked looked nothing like what website showed. Had to spend extra money to upgrade. We were there in 2021, big difference since then.
Stayed 8 nights in Jul 2024

6/10 Okay

Diana Maria

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Wouldnt reccomend. Definitely not a 5 star hotel.
Stayed 5 nights in Jul 2024