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Occidental Cozumel - All Inclusive

4.0 star property

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Private beach, sun loungers, beach towels, beach massages
3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Nightclub
Dock
Free minibar, in-room safe, desk, blackout drapes

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot Tub
  • Bar
  • 24/7 front desk

Explore the area

Map
Km 16.6 Carretera Sur, El Cedral, San Francisco, Palancar, Cozumel, QROO, 77600
  • San Francisco Beach
    ‪11 min walk‬
  • Mr. Sancho's Beach Club
    ‪2 min drive‬
  • Playa Mia Grand Beach and Water Park
    ‪2 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪26 min drive‬

Room options

View all photos for Deluxe Room (Concierge)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Concierge)

  • 420 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Romance)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Romance)

  • 441 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Royal Level Luxury

Royal Level Luxury | Free minibar, in-room safe, desk, blackout drapes

Royal Level Luxury

  • 420 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Deluxe)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Deluxe)

  • 420 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Similar properties

5 outdoor pools, pool umbrellas, sun loungers

Allegro Cozumel All Inclusive

  • On private beach
  • Pool
  • Hot Tub
  • Breakfast included
3.9 out of 5, Good, (1005)
The price is $555
per night
$675 total
includes taxes & fees
Apr 23 - Apr 24
Allegro Cozumel All Inclusive

About this property

Occidental Cozumel - All Inclusive

4-star Cozumel property close to San Francisco Beach
Catch some rays on Occidental Cozumel - All Inclusive's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 7 restaurants. Housekeeping is available on request.
Occidental Cozumel - All Inclusive offers 247 accommodations with free minibar items and safes. 32-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

This Cozumel property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and 2 outdoor tennis courts are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
Occidental Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. At Occidental Cozumel - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 7 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This Colonial property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Onsite uncovered self parking is complimentary.

Occidental Cozumel - All Inclusive has designated areas for smoking.

A complimentary full breakfast is served each morning between 7:00 AM and 11:00 AM.
Occidental Cozumel - All Inclusive has 7 restaurants on site.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Scooter/moped rentals

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,392 square feet of conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • In a national park
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 11 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Colonial architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Free in-room WiFi has a 2-device limit; WiFi in public areas is also free and has a 2-device limit

Property is also known as

Cozumel Grand Occidental
Occidental Grand Cozumel
Occidental Grand Cozumel All Inclusive
Grand Cozumel
Grand Occidental Cozumel
Occidental Cozumel
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Occidental Grand Cozumel Resort All Inclusive
Occidental Grand Resort All Inclusive
Occidental Cozumel Resort
Occidental Resort
Occidental Grand Cozumel Hotel
Occidental Cozumel All Inclusive
Occidental Cozumel All Inclusive All-inclusive property
Occintal Cozumel Inclusive
Occidental Cozumel - All Inclusive Cozumel
Occidental Cozumel - All Inclusive All-inclusive property

Occidental Cozumel - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 344 out of 1003 reviews
Rating 8 - Good. 290 out of 1003 reviews
Rating 6 - Okay. 187 out of 1003 reviews
Rating 4 - Poor. 98 out of 1003 reviews
Rating 2 - Terrible. 84 out of 1003 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Samuel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely amazing! The service was excellent! I would highly recommend this resort. The beach areas are so peaceful and relaxing.
Stayed 2 nights in Jan 2025

10/10 Excellent

Roseann

Traveled with partner
Liked: Amenities
The resort is smack on the middle of the jungle. Lots of shade and beautiful vegetation. A lovely boardwalk going down to a beautiful beach / pool area. Plenta of sun, or shade
Stayed 14 nights in Dec 2024

6/10 Okay

Steven

Stayed 5 nights in Dec 2024

6/10 Okay

Steven

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property doesn’t look like the listing, pictures are from many years ago (ie beach is half the size as pictured). Doesn’t have as many pools as listed. Dinners require formal attire (who brings pants on vacation to Mexico). Due to this buffet is only option. Food was decent but repetitive. Staff was awesome, really tried to make everything awesome. Area and excursions were great!

4/10 Poor

Marianne

Stayed 3 nights in Dec 2024

6/10 Okay

Mira

Traveled with family
Liked: Cleanliness, staff & service
We appreciated the proximity to the beach, which was both clean and well-maintained. The abundance of wildlife around the property and in the ocean added a special touch to our experience. The food was decent, but we would have liked a greater variety of tropical fruits. Additionally, the à la carte restaurants lacked sufficient seating, filling up quickly and making it difficult to secure a reservation. Among them, only the beachfront restaurant had a pleasant ambiance, while the other two felt confined and lacked atmosphere. The New Year’s menu at the main buffet was thoughtfully curated and well-executed. As for the nightly entertainment, some evenings were excellent, while others fell short of expectations. On the downside, the noise from neighboring rooms, the floors above, and the music from the main plaza was disruptive. On our last day, the water supply was unexpectedly shut off for several hours, which was inconvenient. We also felt there weren’t enough water activities available on the property. Guests had to walk to the neighboring property to access kayaks and sailboats, which was disappointing.
Stayed 10 nights in Dec 2024

4/10 Poor

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities
The property is nicely located but the food at this resort is so bad. I assume that is why it is so much cheaper than other resorts. I was sick several times after eating. The fish, shrimp, and meat are so overcooked that they are mealy. The food is the lowest quality and overly salted. I got to the point where I ate nothing but rolls, granola, packaged yogurt and some fruit. The desserts are indescribably bad across the board. The place could benefit from some guidance from knowledgeable chefs and pastry chefs. While the setting is lovely it’s like a cheesy beach party much of the time at the pool and beach with loud announcers conducting competitions and music pounding. Forget relaxing to the beautiful sunset; the loud staff is always trying to stir up the crowd. Overall service is slow and the place would benefit from some updated online services so guests didn’t have to go to the main building everytime they wanted to make a dinner reservation. Overall the nightly entertainment is amateur. The restaurants blare awful jazz and the noise in the buffet is unbearable with plates and cutlery being loudly stacked. It’s really too bad how cheesy the whole experience is because the grounds and water are beautiful. I gave this place two chances because of its proximity to beautiful diving and onsite dive shop, but the place is anything but relaxing and no discount is worth being sick from food.

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
The property and grounds were beautifully managed. Our room was clean and stocked daily with drinks, towels etc. a couple things we were disappointed about was when we arrived to check in we were immediately asked to take a quick tour of the facilities and asked to sign up for a free stay giveaway that was only for Americans. After a long travel day I was not interested but said yes just to get away from the pressure of the consierge due to being exhausted. Also having to book a dinner each day was a hassle as my husband waited in line for 30 minutes one morning and then while we were eating at the reservation restaurant other people were allowed to walk in to eat without a reservation. We paid for the all inclusive option to make meals stress free and this experience with having to reserve a spot daily was stressful. Although our stay wasn’t perfect I’d still recommend this vacation spot to my friends and family due to the easy access to the beach.
Stayed 4 nights in Dec 2024

2/10 Terrible

Zachary

Stayed 7 nights in Dec 2024

6/10 Okay

Nicholas

Stayed 3 nights in Dec 2024

10/10 Excellent

Gustavo

Stayed 7 nights in Nov 2024

8/10 Good

Cynthia, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Yury

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love their location, including the hotel park with friendly coati and iguanes, natural magroves, sandy beach with snorkeling for fishes, stingrays, sometimes stars (local Maldives); great service and good food. Visited and enjoyed second time in a year.
Stayed 10 nights in Dec 2024

6/10 Okay

Leo

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2024

10/10 Excellent

Jim

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Nadia did a wonderful job as wedding coordinator for our son and daughter-in-law’s wedding on the beach. Beautiful! Wonderful reception! Staff accommodated our every request. And Millie and Jesus are the perfect activity providers! The kids had a great time playing on the beach and in the pool. Perfect balance of fun and quiet times. And excellent nonstop food options! We will certainly be back soon!
Stayed 5 nights in Dec 2024

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time here! We recently celebrated our destination wedding at this property, bringing 40 of our closest friends and family for an unforgettable experience. We stayed for 4-6 nights, and every moment was pure perfection. From the moment we arrived, we were blown away by the hospitality, service, and attention to detail. Our wedding coordinator, Nadia, was absolutely incredible. She made sure I felt comfortable, relaxed, and stress-free throughout the entire process. Her organizational skills and calming presence allowed us to truly enjoy every aspect of our wedding day. I can’t thank her enough for making our dream wedding a reality. The nightlife experience was just as memorable, thanks to Jose, the bartender at the club. He was SO FUN and brought such great energy every night. Our group looked forward to evenings at La Mision because of him. The poolside bartenders also deserve special mention—they served up great drinks - exceptional service and friendly personality - specifically, Santos. For those late-night cravings, the pizza was okay but the bartender there, was awesome and kept the good vibes going. The rooms were clean, comfortable, and well-maintained. Every staff member we encountered was hospitable, kind, and genuinely eager to make our stay special. It’s clear that customer service is a top priority here. The food at the buffet was average, but we quickly learned to make reservations at the steakhouse.

10/10 Excellent

Soledad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

robert h

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Theresa E.

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place 4th time there
Stayed 6 nights in Nov 2024

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities
Exotic, beautiful, helpful and friendly staff!
Stayed 7 nights in Nov 2024

8/10 Good

Patrick Joseph

Traveled with family
Liked: Property conditions & facilities
The staff hospitality is wonderful!!!! The rooms were nice and very clean. We had a hot water issue that they tried to fix. The resort reopened the day we arrived and there were still buildings being renovated so it was a bit noisy. The grounds are unbelievably beautiful but the beach area is still being rebuilt. Food was okay, drinks were great! Again, the staff is beyond wonderful!
Stayed 3 nights in Nov 2024

10/10 Excellent

Yesenia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This all inclusive resort definitely met my expectations, and more. I traveled with my family and we all had a wonderful experience. We had a bit of a bumpy start because the power was going out in our room, but the staff was quick to move us to a different room. Everyone was very friendly and serviceable. The food was delicious and the drinks were on point. The activities and events were fun for the whole family and everyone had a great time. The sunsets were spectacular. I highly recommend this resort to families as well as for couples.
Stayed 6 nights in Nov 2024

4/10 Poor

Thomas A.

Traveled with partner
Disliked: Staff & service
First of all the Occidental was closed for repair, We were notified that we would be staying at the sister resort, Allegro. We had stayed at the Allegro before a few years back. The service was not what it used to be, We would ask for something such as wash cloths, diet Pepsi and be promised that someone would bring them out. Two days later we finally got them . Waiters gave us poor service, Some times we were not ask if we needed anything, like water or coffee.
Stayed 10 nights in Oct 2024

4/10 Poor

Decata

Disliked: Amenities
First of all the occidental was shut down for repairs they called Me and asked if I wanted to reschedule my vacation about three weeks before hand excuse me I made these reservations back in March and planned this trip around my whole life and they want me to change at the last minute or they would move me to the Allegra. Their sister motel supposed to be in a five star I would give it zero stars very little unless she was a scuba diver or that was about all you could do. The beach was very little. The food was very low quality except for one night also during each time you would eat lunch or supper in one of the places they had the raccoons would invade the café, they even got on our table and ate in our plate every day there was raccoons by the pool and the restaurant, digging trash out of the trashcan and running around very nasty. Who knows what diseases they carried. This will be one place. I will never go again.
Stayed 4 nights in Oct 2024

2/10 Terrible

Christopher

Stayed 4 nights in Sep 2024