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Occidental Cozumel - All Inclusive

4.0 star property

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Photo gallery for Occidental Cozumel - All Inclusive

Private beach, sun loungers, beach towels, beach massages
Front of property
Exercise/lap pool
Interior entrance
Royal Level Luxury | 1 bedroom, free minibar, in-room safe, desk

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot Tub
  • Bar

Explore the area

Map
Km 16.6 Carretera Sur, El Cedral, San Francisco, Palancar, Cozumel, QROO, 77600
  • San Francisco Beach
    ‪19 min walk‬
  • Mr. Sancho's Beach Club
    ‪3 min drive‬
  • Playa Mia Grand Beach and Water Park
    ‪3 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪23 min drive‬

Room options

View all photos for Deluxe Room (Concierge)

1 bedroom, free minibar, in-room safe, desk

Deluxe Room (Concierge)

  • 420 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Romance)

1 bedroom, free minibar, in-room safe, desk

Deluxe Room (Romance)

  • 441 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Royal Level Luxury

Royal Level Luxury | 1 bedroom, free minibar, in-room safe, desk

Royal Level Luxury

  • 420 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Deluxe)

1 bedroom, free minibar, in-room safe, desk

Deluxe Room (Deluxe)

  • 420 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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  • Pool
  • Hot Tub
  • Breakfast included
4.0 out of 5, Very Good, (1012)
$252 nightly
The price was $374
The price is $252 total
includes taxes & fees
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About this property

Occidental Cozumel - All Inclusive

4-star Cozumel property close to San Francisco Beach
Catch some rays on Occidental Cozumel - All Inclusive's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 7 restaurants. Housekeeping is available on request.
Occidental Cozumel - All Inclusive offers 247 accommodations with free minibar items and safes. 32-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

This Cozumel property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and 2 outdoor tennis courts are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
Occidental Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. At Occidental Cozumel - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 7 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This Colonial property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Onsite uncovered self parking is complimentary.

Occidental Cozumel - All Inclusive has designated areas for smoking.

A complimentary full breakfast is served each morning between 7:00 AM and 11:00 AM.
Occidental Cozumel - All Inclusive has 7 restaurants on site.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Scooter/moped rentals

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,392 square feet of conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • In a national park
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 11 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Colonial architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Free in-room WiFi has a 2-device limit; WiFi in public areas is also free and has a 2-device limit

Property is also known as

Cozumel Grand Occidental
Occidental Grand Cozumel
Occidental Grand Cozumel All Inclusive
Grand Cozumel
Grand Occidental Cozumel
Occidental Cozumel
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Occidental Grand Cozumel Resort All Inclusive
Occidental Grand Resort All Inclusive
Occidental Cozumel Resort
Occidental Resort
Occidental Grand Cozumel Hotel
Occidental Cozumel All Inclusive
Occidental Cozumel All Inclusive All-inclusive property
Occintal Cozumel Inclusive
Occidental Cozumel - All Inclusive Cozumel
Occidental Cozumel - All Inclusive All-inclusive property

Occidental Cozumel - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 360 out of 1012 reviews
Rating 8 - Good. 290 out of 1012 reviews
Rating 6 - Okay. 186 out of 1012 reviews
Rating 4 - Poor. 90 out of 1012 reviews
Rating 2 - Terrible. 86 out of 1012 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ana V

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and everyone was very welcoming and happy
Stayed 3 nights in Feb 2025

10/10 Excellent

H Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

Colleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great time. Only problem was refrigeration was not good in the room and ice machine didn’t work.
Stayed 6 nights in Mar 2025

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was so clean and beautiful. The staff is wonderful!
Stayed 7 nights in Mar 2025

6/10 Okay

James Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Staff was excellent. Property was not as advertised. There was virtually no beach and there was construction going on in the room beside ours and the room above ours. The food was not particularly good either. But, as I said before, the staff was excellent.
Stayed 7 nights in Mar 2025

10/10 Excellent

Paul Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from all staff on Occidental grand Cozumel. Food is excellent in the Buffets and ala cart restaurants. This was our 2nd time at this resort and on this trip we brought another couple who equally enjoyed the amazing service. Thank you to all the staff at Occidental for making our trip so special and wonderful. 10 out of 10, we'll be back again. Gracias amigos!
Stayed 7 nights in Mar 2025

8/10 Good

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not enough chairs around adult pool.
Stayed 9 nights in Feb 2025

8/10 Good

Jennifer marie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great food and customer service!
Stayed 4 nights in Mar 2025

8/10 Good

Maria, Lancaster

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and attentive. The only issue we had was that our room phone wasn’t connected, the fridge wasn’t cold, our porch chairs were missing, and we had a toilet seat that wouldn’t stay up when we did our business. Also there weren’t any hotel shampoos, conditioners, or toothpastes provided. It’s something we’re used to whenever we stay at a 5 star hotel. Other than that, it was clean, the staff was great, the hotel and view was beautiful.
Stayed 3 nights in Mar 2025

8/10 Good

Karla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Liked dining, beach, beach restaurant, staff, location to diving. Could have some more lounge chairs by beach as too many people are "reserving" lounge chairs all day long while only using them part of the time. Solution would be just more chairs and eliminate the need to "save them". Maybe a maximum "save" time of 30 minutes to have a quick lunch or something.
Stayed 6 nights in Feb 2025

10/10 Excellent

Alejandro Del

Stayed 5 nights in Dec 2024

10/10 Excellent

Jesus Baldomero

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Excellent food. Excellent staff
Stayed 5 nights in Feb 2025

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Suggestion. Add more hooks in bathrooms /rooms
Stayed 7 nights in Feb 2025

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Marilyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 6 nights in Feb 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful and this resort is very quiet compared to others.
Stayed 4 nights in Feb 2025

8/10 Good

DAVID ALAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

6/10 Okay

Kyle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For whatever reason, they start using gas powered leaf blowers at 7am! Then again in the evening. For the price that people pay (FOR A RELAXING VACATION), you think they would at the minimum use electric leaf blowers. That being said, the property is well maintained and pretty. The drinks are free and decently prepared but with liquors of lower quality unless you specify otherwise. The food at the buffets is a journey. A lot of it is inedible slop, but if you pay attention to what you're grabbing, you should probably be able to piece together a meal that won't make you choke. Very easy to avoid overeating at this resort. Avoid the seafood restaurant in the evenings. Also avoid the shrimp at the buffet.
Stayed 4 nights in Feb 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2024

10/10 Excellent

Philip James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing as always and the Royal restaurant "La Carreta“ service was outstanding!!
Stayed 8 nights in Feb 2025

8/10 Good

Mark Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

8/10 Good

Joseph

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much for nightlife at the resort. Pool bar would be a good investment.
Stayed 7 nights in Dec 2024

6/10 Okay

Ralph, Rio Vista

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property and view of ocean is beautiful. Rooms are average and food is ok.
Stayed 5 nights in Feb 2025

8/10 Good

Jesus

Liked: Cleanliness, staff & service, amenities
There was a cleaning lady walking out of our room about 8-9 pm. I didn't like it,she said that she was making sure our bed was done, I Don thin it was time for that.
Stayed 3 nights in Feb 2025