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Occidental Cozumel - All Inclusive

4.0 star property

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Photo gallery for Occidental Cozumel - All Inclusive

Private beach, sun loungers, beach towels, beach massages
Free minibar, in-room safe, desk, blackout drapes
3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Dock
Nightclub

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot Tub
  • Bar
  • 24/7 front desk

Explore the area

Map
Km 16.6 Carretera Sur, El Cedral, San Francisco, Palancar, Cozumel, QROO, 77600
  • San Francisco Beach
    ‪11 min walk‬
  • Mr. Sancho's Beach Club
    ‪2 min drive‬
  • Playa Mia Grand Beach and Water Park
    ‪2 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪26 min drive‬

Room options

View all photos for Deluxe Room (Concierge)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Concierge)

  • 420 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Romance)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Romance)

  • 441 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Royal Level Luxury

Royal Level Luxury | Free minibar, in-room safe, desk, blackout drapes

Royal Level Luxury

  • 420 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Deluxe)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Deluxe)

  • 420 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Similar properties

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Allegro Cozumel All Inclusive

  • On private beach
  • Pool
  • Hot Tub
  • Breakfast included
4.0 out of 5, Very Good, (1002)
The price is $541
per night
includes taxes & fees
May 26 - May 27
Allegro Cozumel All Inclusive

About this property

Occidental Cozumel - All Inclusive

4-star Cozumel property close to San Francisco Beach
Catch some rays on Occidental Cozumel - All Inclusive's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 7 restaurants. Housekeeping is available on request.
Occidental Cozumel - All Inclusive offers 247 accommodations with free minibar items and safes. 32-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

This Cozumel property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and 2 outdoor tennis courts are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
Occidental Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. At Occidental Cozumel - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 7 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This Colonial property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Onsite uncovered self parking is complimentary.

Occidental Cozumel - All Inclusive has designated areas for smoking.

A complimentary full breakfast is served each morning between 7:00 AM and 11:00 AM.
Occidental Cozumel - All Inclusive has 7 restaurants on site.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Scooter/moped rentals

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,392 square feet of conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • In a national park
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 11 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Colonial architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Free in-room WiFi has a 2-device limit; WiFi in public areas is also free and has a 2-device limit

Property is also known as

Cozumel Grand Occidental
Occidental Grand Cozumel
Occidental Grand Cozumel All Inclusive
Grand Cozumel
Grand Occidental Cozumel
Occidental Cozumel
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Occidental Grand Cozumel Resort All Inclusive
Occidental Grand Resort All Inclusive
Occidental Cozumel Resort
Occidental Resort
Occidental Grand Cozumel Hotel
Occidental Cozumel All Inclusive
Occidental Cozumel All Inclusive All-inclusive property
Occintal Cozumel Inclusive
Occidental Cozumel - All Inclusive Cozumel
Occidental Cozumel - All Inclusive All-inclusive property

Occidental Cozumel - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 347 out of 1006 reviews
Rating 8 - Good. 288 out of 1006 reviews
Rating 6 - Okay. 187 out of 1006 reviews
Rating 4 - Poor. 98 out of 1006 reviews
Rating 2 - Terrible. 86 out of 1006 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Melisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in and out was easy and quick. Staff was always available and helpful. Food and drinks were amazing.
Stayed 3 nights in Feb 2025

8/10 Good

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed at the Occidental for a short, last minute getaway. This hotel quite honestly was not my first pick but the price point was what drew me to stay and we had a great time! The resort had a lot of character, quite literally set in the jungle part of the island. The facilities were clean and nice. The rooms were big, the bathrooms were huge with a waterfall shower. The rooms were probably the nicest rooms that we have stayed in at an all-inclusive beach resort. The only downside was the top floors do not have a balcony, only the first level ground floors. Not a deal breaker or huge deal for us. The rooms are set back a ways from the beach and ocean. There is an adult only pool that is set back closer to the rooms though. The beach was wonderful and the ocean swimming was great! The hotel provides snorkel gear for one hour only for free, otherwise you have to pay. Bring your own! They did have a worker providing drink beach service throughout the day too. Food: I was pretty disappointed with the food throughout the stay. There is usually at least a couple things you can find to eat but the quality of most of the selections was just not good, and didn't even look appealing to the eye. Being a smaller hotel the food selection at the buffet, understandably so, was quite smaller. Over all though, we really enjoyed our time!
Stayed 4 nights in Feb 2025

8/10 Good

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, amenities
Property was dated and our room needed some minor repairs, two lights in the bathroom didn’t work, phone didn’t work, etc. but nothing that affected our stay. Our room and the resort were very clean! Staff is very friendly and welcoming!
Stayed 3 nights in Feb 2025

8/10 Good

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The good thing was the staff and the all inclusive hotel
Stayed 6 nights in Jan 2025

10/10 Excellent

Daniel Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Wait staff during breakfast was very attentive especially Cristy, Rqario, capcin, and Shany. Jesus the bell boy was the best. If we come back again those folks will be part of the reason
Stayed 7 nights in Jan 2025

10/10 Excellent

Michele, Green Bay

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort. I would return.
Stayed 7 nights in Jan 2025

10/10 Excellent

Vladimir Walter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly. The property was very well maintained. Beds and pillows were very comfortable and the restaurants were great. Nice beach and pool area
Stayed 9 nights in Jan 2025

6/10 Okay

Czeslaw

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
food so so-shortages, lock of timely replenishments , limited choices, coffee did not taste good, weak and cold, coffee machine in the restaurant most of the time did not work. Serving lunch only in the beach bar created wasting time waiting lines, property nice and kept well, customer service not responsive. Limited choice of drinks. Overall avarage at the best.
Stayed 7 nights in Jan 2025

10/10 Excellent

JEFFREY ALAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very friendly staff. Food was good
Stayed 7 nights in Jan 2025

8/10 Good

Sarah

Liked: Property conditions & facilities
Stayed 5 nights in Jan 2025

8/10 Good

Anthony James

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean. Staff takes great care and pride in their work. Quiet resort. Not much pool activities though
Stayed 7 nights in Jan 2025

10/10 Excellent

Cheng hyun

Stayed 4 nights in Jan 2025

4/10 Poor

Leszek, Sayreville

Traveled with partner
Disliked: Staff & service, amenities
I liked the see and how quiet it was. That was my best thing in that stay. Also property is properly maintained. That is all i can say in plus about it!! What I didn't like was the customer service which was very slow and, at times, inefficient. It looks like there is not enough food ALL THE TIMES. The food was not replenished in time, leaving guests with poor choices. The other weird thing was the water. Your table has six people, and there are only four glasses all the time. The glass is empty, and you have to ask for water. Also, it is never replenished until you ask. That is really not usual in all all-inclusive resorts. They also make sure you don't drink too much because running out of alcohol of your choice is very common. I can go on and on, but it's interesting not to see it in the reviews. When I talked to the guests, they were all surprised with all those things in a 4.5-star resort review. In my opinion, it should be 2.5-3 at most. I hope future guests will take that into consideration when paying and expecting excellence and finding poor service.
Stayed 7 nights in Jan 2025

6/10 Okay

jeramy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jan 2025

4/10 Poor

Debra, Oshawa

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
the property shows well with the tropical vegetation but we found the buffet dinner to be the same bland meals poor with very little variety (mostly mexican for dinners). The 3 Specialty restaurants were not up to what we had expected. I believe the chefs are trying too hard, and present the food in a pile, hard to cut a steak when it is on top of mashed potatoes, presents nice but not practical when you go to cut your steak as it slides around. Good luck if your building is anywhere near the entertainment area and most buildings will be affected by it between 9-10pm . Only one bar is open to have an evening drink or two and that bar is near the front desk, nothing available down by the beach front in the evening. Would we go back . . . nope!
Stayed 12 nights in Jan 2025

8/10 Good

Katrina

Stayed 9 nights in Jan 2025

10/10 Excellent

PETER j

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paying extra for the royal level definitely worth it.
Stayed 8 nights in Jan 2025

8/10 Good

Cheryl

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were immaculate, and the staff was so friendly.
Stayed 7 nights in Jan 2025

10/10 Excellent

Brian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five day stay for diving. Staff was very nice, facilities were very clean. Food was excellent and there was bacon every morning at breakfast! Check in was characteristically slow. Taxis to town are now $20.
Stayed 5 nights in Jan 2025

6/10 Okay

Alice J, Forest Park

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
They need refillable water stations for your water bottles. Shouldn’t be giving out plastic water bottles to everybody. Also had no balcony and it was really hard to dry my stuff. I am a scuba diver, so I had a lot of stuff to get dry!
Stayed 7 nights in Dec 2024

8/10 Good

Rollan

Traveled with partner
Liked: Cleanliness, staff & service
The bartender at the adult pool was fantastic!
Stayed 10 nights in Jan 2025

2/10 Terrible

Leticia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s for older crowd and not much entertainment
Stayed 5 nights in Jan 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Liked it
Stayed 6 nights in Dec 2024

8/10 Good

Christian Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

6/10 Okay

Thomas

Traveled with family
Very clean and well manicured and maintained. Quiet lay out too
Stayed 7 nights in Jan 2025