2/10 Terrible
April
Traveled with partner
Mar 20, 2025
Disliked: Staff & service, amenities
We booked and paid before we arrived. There is a blizzard in Omaha and we lost power and heat so we needed a room to stay warm. When we arrived we were told that because we were from Omaha we needed to pay a rediculous cash deposit. Nowhere online is this mentioned or we wouldn't have booked. We asked for a refund because I'm not just handing someone a rediculous amount in cash. I've never heard of this at any hotel, normally they put a hold on your card. So we're out what we paid for the room and they had zero sympathy for the situation. Since when does where you live determine how much of a deposit you have to pay? Also when contacted by Expedia they pretended they didn't know what was going on.
April
Stayed 1 night in Mar 2025