2/10 Terrible
Rita
Traveled with partner
Apr 23, 2025
Disliked: Staff & service, amenities
STAFFFFFF are very very rude specially the one at reception, they are the first one to welcome people at the property so better have a better customer service Rooms were never ready till after 5 hours . Also, while checking in asking for an extra charge when at $2968 / 3 nights everything was paid for all inclusive while asking why we pay more kept saying “you have to pay “ without explaining what is it for . Only 1 card (key) was provided because she was so lazy to give the 2nd key said is not ready yet the key when second day went to ask for a key the reception just got new card and put it into machine and made a key for us I don’t get it why she said is not ready we’re they just make the keys!! Terrible experience don’t suggest to no one not sure how other say is excellent I booked it based on the review I was reading Soooo disappointed
Rita
Stayed 3 nights in Apr 2025