Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4.5 star property

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Photo gallery for Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Lobby sitting area
Exterior
Lobby sitting area
Sundeck

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa

Explore the area

Map
Boulevard Kukulcan km 12, Zona Hotelera, Cancun, QROO, 77500
  • Marlin Beach
    ‪5 min walk‬
  • Cancun Interactive Aquarium
    ‪7 min walk‬
  • La Isla Shopping Mall
    ‪7 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

Junior Suite Ocean View Elite Club (M)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite (E)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (E)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | E)

  • 420 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | E)

  • 635 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club | C)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (U)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | C)

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite (L)

  • 420 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Vista Mar (M)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Front Elite Club -L)

  • 420 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Partial Sea View (L)

  • 420 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (L)

  • 420 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club - L)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (Elite Club - L)

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (U)

  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-CA)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Sea View (B2C-CA)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean View Elite Club (U)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (B2C-CA)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite (U)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (M)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite Ocean View Elite Club (M)

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | C)

  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Sea View (C)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (M)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (C)

  • 420 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (M)

  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite Ocean View Elite Club (U)

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | E)

  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds

Junior Suite (C)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Similar properties

About this property

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4.5-star hotel in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants. Housekeeping is available on request.
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offers 428 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 55-inch flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

4 outdoor swimming pools are on site.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive features 4 outdoor swimming pools. Dining is available at one of the hotel's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 4 bars/lounges and a swim-up bar. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This Art Deco hotel also offers barbecue grills, a garden, and coffee/tea in a common area. Complimentary self parking is available on site.

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive has 6 restaurants on site.
24-hour room service is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Full-service spa

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body wraps
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 12 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

Hotel Riu Latino
Riu Kukulkan Inclusive Cancun
Hotel Riu Palace Kukulkan Adults Only
Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Hotel

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2285 out of 3320 reviews
Rating 8 - Good. 585 out of 3320 reviews
Rating 6 - Okay. 251 out of 3320 reviews
Rating 4 - Poor. 81 out of 3320 reviews
Rating 2 - Terrible. 118 out of 3320 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Billie

Stayed 6 nights in Dec 2024

10/10 Excellent

Sean Glen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and the staff were all very nice . The beach was very pretty.
Stayed 3 nights in Dec 2024

4/10 Poor

Alexis

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I got to the airport and my transfer wasn't set up. Then we went to the property and my room with king Bed wasn't available so they put my in a room with a bad view and double beds- not what I paid for. I couldn't even sleep next to my husband. Then the next day, they asked us to check out at 12 and we could get our new room at 3- when I asked where I was supposed to go for 3 hours they shrugged their shoulders and didn't even apologize. So now I'm moving in and out of rooms instead of relaxing by the pool. I asked what they were going to do for inconveniencing me on two days of my five day trip. They said they would send amenities to my room. Which of course they did not do. However, they did send someone else's birthday cake slice to my room, so that was just another poor move on their part. Management was absolutely awful I would never return. That being said, the food was good and the rest of the staff was very nice.
Stayed 5 nights in Dec 2024

10/10 Excellent

Henrique, Waltham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, food was a lot better then expected.
Stayed 4 nights in Dec 2024

4/10 Poor

mery

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Jennifer

Stayed 7 nights in Oct 2024

10/10 Excellent

anatoly

Liked: Cleanliness, staff & service, property conditions & facilities
It is good
Stayed 6 nights in Dec 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, food was decent. The entire place was always being cleaned down to the crevices in the walls. Absolute beautitful property…
Stayed 7 nights in Nov 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Mylis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and the service was immaculate and a wide range of liquor options at the bars. Everyone was super helpful, the place was beautiful as well as variety of options of activities to do and book.
Stayed 3 nights in Dec 2024

8/10 Good

Ayan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I recently stayed at RIU Palace Kukulkan and had an awesome experience! The hotel itself is fantastic, with great amenities that made my stay very comfortable. The staff were incredibly helpful and courteous, always going above and beyond to make me feel at home. I had no complaints and would definitely book there again. However, I did face one issue that was quite difficult. I initially booked a room for two people using Expedia and used the online check-in link that RIU had sent. When I checked in, I checked in for both people. Unfortunately, my friend was unable to make it to Mexico, and I wanted to change the other person. The hotel told me I had to reach out to Expedia because the booking was through them. Expedia rightly informed me that my booking had only my name and stated two guests, so the property should allow any guest to come in. However, the property insisted that I needed to talk to Expedia to change the check-in, and Expedia obviously couldn’t change things in the hotel system, only in their own system. This back-and-forth was very unhelpful and would be the one and only reason why I might consider not staying there again. Despite this hiccup, my overall experience at RIU Palace Kukulkan was excellent, and I highly recommend it to anyone looking for a great place to stay.
Stayed 4 nights in Dec 2024

10/10 Excellent

Yasaira Garcia

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the resort and will stay again!
Stayed 5 nights in Dec 2024

10/10 Excellent

Yunil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is quite new hotel (just passed its 2nd anniversary during our stay). Everything was clean and staffs were kind. Food was decent and I especially liked their Mexican foods.
Stayed 5 nights in Nov 2024

10/10 Excellent

Maria Paula

Stayed 3 nights in Nov 2024

10/10 Excellent

ALEJANDRO, Lemon Grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and contemporary feel.
Stayed 5 nights in Dec 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

Danny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome hotel , variety of food available and attention to the guests by the staff
Stayed 5 nights in Dec 2024

8/10 Good

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable. only issue was food was just OK. Not exceptional
Stayed 5 nights in Dec 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
So the property was beautiful and the hotel was very nice. The food was good but somewhat limited in the different on property restaurants. There is only beer and wine in the restaurants so no cocktails with dinner. Very nice lobby bar that had very good drinks. There are really only three pools as one of the pools is strictly for “Elite” guests. An $850 resort credit was offered through Expedia but the credit is only $10-$15 on each item such as messages, pedicures, etc. $310 of this credit is for golf only. The spa services are very pricey and this credit is offered to everyone which means the price through the resort was the same as through Expedia. The hotel was built in 2022 so everything is very new. The shower in the partial view room we had was amazing. Best we have ever had in a hotel. It was huge! Going north from the resort along the beach is a bit sketchy. Many of the resorts were closed and riddled with graffiti. The beach at this resort was beautiful but go walking toward the south if you are a beach walker. All in all it was a great vacation and a beautiful hotel.
Stayed 7 nights in Nov 2024

10/10 Excellent

Aaliyah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for our honeymoon and everything was amazing. No regrets
Stayed 5 nights in Oct 2024

10/10 Excellent

Sridhar

Liked: Cleanliness, staff & service, property conditions & facilities
Great food and drinks. Amazing service and people, especially at the buffet area, dinner and bfast
Stayed 3 nights in Dec 2024

10/10 Excellent

Coreyon

Stayed 5 nights in Nov 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful and nice. Hotel was extremely clean. Beds were a little too firm for me. Only think I can think of
Stayed 5 nights in Dec 2024