4/5 Good
afshin
Traveled with family
4 Aug 2020
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
ecommended
Stayed 7 nights in Jul 2020
Overview of Phoenix Copenhagen
Photo gallery
4.3/5 Excellent
Guests rated this property 4.4/5 for cleanliness.
Popular amenities
- Free WiFi
- Pet Friendly
- Restaurant
- Gym
- Breakfast Available
- Business Services
Cleaning and safety practices
- Cleaned with disinfectant
- Hand sanitizer provided
- Social distancing
Explore the area
Nyhavn4 min walk
Amalienborg Palace5 min walk
Hans Christian Andersen Monument7 min walk
Copenhagen (CPH-Kastrup)25 min drive
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About this area
Copenhagen
Located in Copenhagen's Nyhavn - Amalienborg neighborhood, Phoenix Copenhagen is in the city center and near the beach. Nyhavn and Stroeget are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Tivoli Gardens and Copenhagen Zoo. Looking to enjoy an event or a game? See what's going on at Parken Stadium or Royal Arena. Relax and indulge in the area's health/beauty spa, or seek out an adventure with hiking/biking trails nearby. Guests love the hotel's central location.
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What's nearby
- Nyhavn - 4 min walk
- Amalienborg Palace - 5 min walk
- Hans Christian Andersen Monument - 7 min walk
- Rosenborg Castle - 11 min walk
- Copenhagen Opera House - 15 min walk
Getting around
- Marmorkirken Station - 4 min walk
- Copenhagen Osterport Station - 15 min walk
- Kastrup Airport (CPH) - 25 min drive
Restaurants
- Books & Ale – Diner with a bar offering Modern European cuisine. Serves breakfast, lunch, dinner, and light fare daily.
About this property
Awards and affiliations
Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry sanitization guidelines of Safe Travels (WTTC - Global)
Social distancing
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available
Safety measures
Hand sanitizer provided
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- Valet parking on site (DKK 275 per day)
- Offsite parking available (DKK 275 per day)
Food and drink
- Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: DKK 185 per person
- 1 restaurant
- 1 bar
- 24-hour room service
Things to do
- Bicycle rentals
- Fitness center
Family friendly
- Babysitting/childcare (surcharge)
- Dry cleaning service
- Laundry facilities
Conveniences
- Ballroom
- Banquet hall
- Elevator
- Free newspapers in lobby
- Front-desk safe
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry cleaning service
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter/bellhop
- Tour/ticket assistance
- Wedding services
Languages spoken
- Danish
- English
- French
- German
- Italian
- Norwegian
- Spanish
- Swedish
Business services
- Business center
- Meeting rooms
- Conference center
Outdoors
- Terrace
More
- Renovated guestrooms - January 2017
- Smoke-free property
Room amenities
Bathroom
- Free toiletries
- Hair dryer
- Shower
Entertainment
- Satellite channels
- TV
Food and drink
- Minibar
More
- Desk
- In-room massage
- Safe
Policies
Check-in
Check-in from 3 PM - midnight
Minimum check-in age - 18
Check-out
Check-out before noon
Express check-out
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of DKK 100 per pet, per stay
Dogs only
1 per room
Food and water bowls are available
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Children and extra beds
Children are welcome
Property payment types
Important information
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Fee for buffet breakfast: DKK 185 per person (approximately)
- Valet parking fee: DKK 275 per day
- Nearby parking fee: DKK 275 per day
- Pet fee: DKK 100 per pet, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
We should mention
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
4.3
Excellent
4.4/5
Cleanliness
4.5/5
Staff & service
4.1/5
Amenities
4.2/5
Property conditions & facilities
3/5 Okay
VARUN KAMAL
12 Mar 2020
Stayed 4 nights in Mar 2020
5/5 Excellent
Andreas
5 Mar 2020
Stayed 1 night in Feb 2020
5/5 Excellent
Graham
27 Feb 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
4/5 Good
MichaelRodrigue, California
25 Feb 2020
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2019
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