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Overview of Phoenix Copenhagen

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Exterior
Minibar, in-room safe, desk, free WiFi
Minibar, in-room safe, desk, free WiFi
Minibar, in-room safe, desk, free WiFi
Minibar, in-room safe, desk, free WiFi

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet Friendly
  • Restaurant
  • Gym
  • Breakfast Available
  • Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Social distancing

Explore the area

    Popular LocationNyhavn4 min walk
    Popular LocationAmalienborg Palace5 min walk
    Popular LocationHans Christian Andersen Monument7 min walk
    AirportCopenhagen (CPH-Kastrup)25 min drive

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About this area

Copenhagen

Located in Copenhagen's Nyhavn - Amalienborg neighborhood, Phoenix Copenhagen is in the city center and near the beach. Nyhavn and Stroeget are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Tivoli Gardens and Copenhagen Zoo. Looking to enjoy an event or a game? See what's going on at Parken Stadium or Royal Arena. Relax and indulge in the area's health/beauty spa, or seek out an adventure with hiking/biking trails nearby. Guests love the hotel's central location.
Popular Location

What's nearby

  • Nyhavn - 4 min walk
  • Amalienborg Palace - 5 min walk
  • Hans Christian Andersen Monument - 7 min walk
  • Rosenborg Castle - 11 min walk
  • Copenhagen Opera House - 15 min walk

Getting around

  • Marmorkirken Station - 4 min walk
  • Copenhagen Osterport Station - 15 min walk
  • AirportKastrup Airport (CPH) - 25 min drive

Restaurants

  • Books & Ale – Diner with a bar offering Modern European cuisine. Serves breakfast, lunch, dinner, and light fare daily.

About this property

Phoenix Copenhagen

This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a conference center, valet parking, and 24-hour room service. All 213 rooms offer free WiFi, 24-hour room service, and TVs with satellite channels. Other amenities available to guests include minibars, in-room massages, and hair dryers.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry sanitization guidelines of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Hand sanitizer provided
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (DKK 275 per day)
  • Offsite parking available (DKK 275 per day)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: DKK 185 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Bicycle rentals
  • Fitness center

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Laundry facilities

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Danish
  • English
  • French
  • German
  • Italian
  • Norwegian
  • Spanish
  • Swedish

Business services

  • Business center
  • Meeting rooms
  • Conference center

Outdoors

  • Terrace

More

  • Renovated guestrooms - January 2017
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Minibar

More

  • Desk
  • In-room massage
  • Safe

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DKK 100 per pet, per stay
Dogs only
1 per room
Food and water bowls are available
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: DKK 185 per person (approximately)
  • Valet parking fee: DKK 275 per day
  • Nearby parking fee: DKK 275 per day
  • Pet fee: DKK 100 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
4.3
Excellent
5 - Excellent
594
4 - Good
500
3 - Okay
100
2 - Poor
26
1 - Terrible
13

4.4/5

Cleanliness

4.5/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities

4/5 Good

Traveled with family
Happy face iconLiked: Staff & service
Sad face IconDisliked: Property conditions & facilities, room comfort
ecommended
perfect location with friendly reception. House keeping improved later-on in our stay. Extremely uncomfortable beds, and the bathroom had no ventilations. Otherwise a very good hotel.
Stayed 7 nights in Jul 2020

3/5 Okay

Stayed 4 nights in Mar 2020

5/5 Excellent

Stayed 1 night in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn’t like like the bathroom on my first room, the front desk gave me another room with no trouble, so I was happy with my stay
Stayed 2 nights in Feb 2020

4/5 Good

Happy face iconLiked: Cleanliness, property conditions & facilities
Rooms were very small compared to rooms in America. That was expected...
Stayed 4 nights in Mar 2019
LEFT_FULLBLEED_ONE_HALF

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